Customer reviews of Abpconcept

It's my second strap order with ABP, the 1st order was processed previously seamlessly and without issues. But this second order made in early May 2021 took 1 month to deliver (understandable due to Covid), however they got the strap width wrong and I sent back immediately. **Update the correct strap was finally sent after I managed to reach them on WhatsApp. I have to say the strap is still of the same high quality as before and well-worth the wait. ABP may be too swarmed at this moment but they are definitely not a scam.

The watch strap I ordered was never delivered to me. It made it as far as Brussels but was returned to Paris and I have not heard a word from ABP. I have contacted them several times through email, but get no response. This is a shame as their watch straps have been really good, but they do me no good if they can't even ship it to me. Very disappointed

Product matches the description. Carefully packed. Will order again.

Beautiful strap, unique and built to last - nice guys too!

Sensational level of service! Thank you!

Great service, fast shipping

Bought two Rolex straps from ABP, The shipment was lost in mail, and communication started to fix the missing straps, They answered two email politely, then stopper answering my emails, and haven't heard from them since.Don't expect them to fix any problems that occur.

Good servive, acceptable delivery time

Amazing product. Easy to order. Excellent service!!!

I award them 5 stars at the moment, I had a strap sent which thereWas a problem with,it was well made but do to a mix up theyare hopefully putting it right but a great looking strap and delivered on time

very good:- quality- service

I keep coming back for more straps because of the quality and choice of materials. The turn around time is also surprisingly quick for custom orders. I love ABP Concept!

Great strap. Superior craftsmanship. The only downfall, which is a big one, is the strap does not fit the timepiece that I purchased it for.

Excellent service, quick processing and shipment. Product superb, just as ordered.

Absolutely best business.

Just take a moment to check your emails please and find out what happened with the customer order strap doesn't fit the watch r rolex strap and a custom made strap peeling off only after 3 months of usage

Excellent and very fast delivery.

Absolutely beautiful craftsmanship, helpful staff, items arrived faster than expected and beyond my expectation! Merci beaucoup!Cindy Vines

Perfect quality perfect support !

More then 3 weeks after I have placed my order the package has not arrived.Limited to no response to my requests for updates on shipping status, and my eventual request for cancellation is also still pending response.

I got a VIP service.A special thanks to Damien for his help.

I ordered a strap along with a steel-finished folding clasp. At first, I received only the strap, of which the quality is very good, but not the clasp. I sent emails to inquire about this, but there was no response after a few days; I had to make an international phone call to request for the missing clasp. Yet, the clasp that arrived was of a wrong colour -- yellow gold! I sent another email regarding this 2 weeks ago but there was no response again. I wonder if they ever read the customers' emails.Additional notes:Not having been informed, I received the correct steel clasp a few days later. Problem solved!

All the bands where just perfect!!

Great watch straps as always. The ABP team does fantastic work---I can't recommend them enough for custom watch straps. Thank you very much!

Great service and great products.

Strap for Omega Seamaster.This rating is for the second strap I purchased. The first one I purchased was excellent, so I decided to go for a second one.I copy/pasted all the measures I had used for the first strap. I also included a link on comments of the make and model.I made a mistake on the width. This mistake had been corrected on the first one. The second time they processed it as it was entered. While I understand I made a mistake, I also understand that if I add the make and model ABP checks if it fits and corrects these errors by confirming back with the customer.I wrote to Customer Service. Twice. Never heard from them. Went from being blown away by quality to being extremely disappointment by a treatment of silence. Not one word have I heard from my past two emails. It went from 10 to 0.Not purchasing anything else.

Outstanding product and customer service to match! I have purchased from ABP Concept both in their Paris store as well as online and have had great experiences. On this particular order, I ordered a different style strap and chose the wrong size. Instead of having to send the wrong straps back and pay shipping to return and for the new items, they just shipped me the correct size. That saved me 1/2 the shipping costs and probably 2 weeks in transit and processing times. I highly recommend ABP and they have terrific products at vey competitive pricing.

Beautiful quality bespoke watch strap for my Panerai? Very pleased with the quality and finish

Very fast delivery, excellent service, communication and advice prior to purchase. Prompt response to questions submitted via email.

Excellent product and quick service.

Amazing product! Great service!

I bought a bracelet for my Rolex 126600, and despite the specification of the model at the time of ordering, it is not valid for this watch, I have pictures of its poor condition, for me it was not a good buying experience.

Simply the best watch straps in the world. The consistency of product can only be explained by hand finishing at every step.

Easy process of ordering. Vast collection to choose from. Very fast dispatch and shipping. Super pleased.

Excellent watch straps!!!!

Ordered a phone case. Looks exactly as pictured. Great service - it came before the expected delivery date. Will definitely order from them again

Send me wrong size strap.After 3 mails, still no answer.

First purchase was handled quickly. Second purchase was slower than expected. When I emailed them, a response came that they just shipped it. But, the shipping notification from DHL did not arrive for another two days. Their alligator straps are good quality for the relatively low price.

Perfect service

Website was user-friendly. My order was promptly fulfilled and international shipping was uneventful. The product arrived in excellent condition. Communication was excellent. I will not hesitate to patronize again and recommend others to do the same.