Customer reviews of Abpconcept

Shipping was very slow and did not provide good status update and ETA information.

Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever

I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.

The strap o saw on the website and when I received it I pass to my friend he reply why the white line is not in line can see by simply a look . I am the one he ask to buy and I am the one who recommended your website to him yet when I saw his disappointment face I totally shock with no words

Worst customer serviced EVER.

29/11/19 update. Damien, contacted me and fulfilled the order. The clasp was provided. I installed it myself, it was a little fiddly but small screw driver resolved that. I should of listened to Damien, as the strap was slightly big and I was able to adjust it. But it I listened to Damien it would of been perfect. I have changed my rating appropriately but ABP could benefit from controls around orders to avoid a bad customer experience.The product I received was not what I requested. Called, emailed and tried to contact individual I engaged with but no response. I would of given them zero score if possible. Very disappointed and was of almost £300.

Straps were of really nice quality, however I ordered the oysterglide type clasp, and it was horrible. In fact, it seemed to be the exact crappy chinese one that I also bought on eBay for $15. Only problem is ABP sells them for $40. For a boutique luxury watch accessory shop, they should be providing higher quality after market clasps, or at least price them inline what everyone else charges for them. Mentioned this to customer service and no one responded to me, even after spending hundreds of dollars in the store.

I sent you a mail asking why the thickness was so small and you told me that the NATO strap has to be thin, I understood your explanation but I have to say that since the Big Pilot IWC is quite heavy, after a few day of use I see that the fixing hole is deforming. I am not an expert like you but I think that the strap for a watch like this should be more robust. I think it will be heavily damaged soon, and it's a pity for an expensive strap like this. I think you should use different thickness on different parts of the strap.

The service is perfect as well as the quality of the products delivered. The only problem I suffered is that the brillancy/shade of the strap colors seen freom the computer are very different from the real ones.I ordered a brillian sky blue strap and I received a dull pale blue instead. Not what I expected .

I ordered and got the strap which I thought will fit . But it doesn't as it's too wide . There were no options for width . That's why the mistake has happened . Your website doesn't even accept my watch code . That's why wrong strap has come to me ??

Nice? strap? with? suitable price

Good service, online order was treated fast. Though I got a notification that it would take up to 20 days to get delivered because it was a custom order, albeit it actually wasn't (I ordered standard pieces/nato-bracelet). But it was a mistake and the customer support answered quickly (<24h). On the "negative" side, they work with French Post and it was a bit a pain in the *** to get the parcel delivered. The street number on the address was wrong and it took several calls and even a 15km drive to the regional distribution center to get the address right. But I guess it's not ABP's fault.

Non-existent customer service. Do not answer emails. No response to my refund request.

Bracelet announced in stock on the website but in fact not, up to 3-4 extra weeks needed to manufacture the missing parts. Fortunately this was limited to about 1 week in my case, but this should be communicated before ordering to be perfect.

The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...

Ordered two straps from the classic collection, which looks to be good quality but the color is a little too far from what was shown on the site. Both the calf leather and the alligator are much more uniform in color and they look almost like plastic.

Good very quality product better than I expected! Unfortunately new band is slightly narrow for my Panerai submersible , which means there is gap where you can see the pin! (Connecting the band to the watch) .slightly disappointed, it doesn't fit better !But overall a great product !!????

Very well made and finished watchband. Good service and delivery times.

A bit slow but good quality products

service within the agreed times

I bought a light brown NATO alligator strap... 90 + 7 shipping, I understand the price according to a Living Heritage Company, however please explain the following:- Although the leather varies according to the animal and the place taken the bracelet looks nothing like the photo ... which must be the best ...- I'm having trouble grasping the light brown color, it's chocolate brown...- I can't see the shiny side of the leather or the contrast between the scales, it's dull and a very solid color.I'm not a picky person to be polite... but I've been wanting this for so long... after 16 days of waiting... now I'm relatively disappointed.

Alligator nato made and shipped fast. That's the strong point. And it gives a real character to my Submariner. On the other hand, I'm a little disappointed because it's more matte than on the photo (I should have chosen glossy). From a distance, it looks like printed calfskin... We'll also have to wait and see how it holds up over time, as the skin is thin and the Nato imposes creases that may lead to cracking. We'll see. In any case, a unique product, as ordered. I'll certainly be ordering another bracelet from ABP in the future.

Quality products. This is the third watch strap that I have ordered and not disappointed with it, however, I have to ding you on the fact that you lost track of the original shipment and I needed to contact you to have it resolved, by sending a second strap.

18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.

It takes long time from order to delivery.

Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!

Long shipping timeProduct does not match pictures (different color)

Hi There, we loved your product the only thing is the watch strap gets dirty so quickly. What's the best way to clean it??

HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere

I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.

I had given ABP my wrist size in (mm) and I was uncertain between L or XL...my wrist size which was measured many times to make sure and is just under 8mm so I chose L, because of the variance in mm for sizes. When my blue denim alligator/croc? leather band came in for my Rolex datejust ll 41mm, the band was beautiful and high quality, but it was way to short. Had the band installed by my local jeweler on the watch, and had it extended as far as allowed, and it is so tight....I am hoping that it will give a little through wear.My recommendation when ordering from them is to just dictate your wrist size and leave it at that, and have them make the decision; my wrist size was in between L and XL, but now I know and it was costly.

Poor quality The loop is of very poor quality.very disappointed

The strap is terrific. BUT I also ordered spring bars which did not arrive and I am not receiving responses to my emails to rectify the problem

Strap came with no holes (they were added at the moment of purchase). Poor quality of stitching, uneven. Color specified was dark brown. Real color is like a taupe. Send an email with my claims uppon reception and never received a reply. The quality does not reflect de price above 200 euros. Straps for less than a quarter the price do the job and don't have uneven stitching.

Stingray strap looks a little bit plasticAligator leather the same. I think it's the way they treat/polish the leathers.Size run a little bit big vs what they describe

Product is okDelivery too long with no information.Basic packaging for a 230€ alligator strap

I bought a strap for my Rolex Air King but the fit to the height of the lugs was terrible despite being listed for that model. ABP admitted the issue so I returned for a refund but didn't include the original postage despite the product issue being theirs. Ended up £20 or so out of pocket from the experience and hence I won't use them again unfortunately.

The product arrived late.

Happy with the product and customer service. Took a bit too long to be sent off, and there were some issues with the parcel being returned. Other than that great experience.

Crappy customer service. I specifically asked for quick release bar cut on the straps ( i even gave them the ref of the watch), they confirmed it but when it came it didnt have any cut. I wrote 2 emails about the problem, 0 answer until now( which is kinda frustrating this beeing my third order of a custom strap from abp). Im sorry to say that this was my last order.