Customer reviews of Abpconcept

My only gripe is requiring a signature for delivery by the USPS. inevitably I'm not home at delivery and then must go to the post office where they have trouble locating your package.

- Poor information provided by the customer service and the website as the Rolex R Strap (rubber) doesn't really fit the aesthetics of Datejust 36 Ref.16233 (there's a gap between the bezel and the strap).

i purchased 2 straps in November one was stock the other needed to be made. I received the straps and found that the one that was made was the wrong color. I contacted ABP and was told a replacement would be made and sent ASAP. I followed up on:1/2/191/9/192/11/192/26/19and 3/6/19In their response to my email dated 1/9/19 I was told the strap was being made and they will have it completed by the end of that week and sent out.as of 3/7/19 I still have not received the strap.So I have no strap, no explanation as of the status . In fact they stopped corresponding with me after the 1/9/19 email.this company came highly recommended to me but has been a major disappointment and I will tell the gentleman that gave me their recommendation (he works for a very high end jewelry store in the U.S.) that their service is horrendous and I will never purchase anything from them again and will advise others to do the same.

Ordered a watch strap with express delivery. Was told it had been shipped. Strap never arrived. Emailed several times and finally received a reply stating that I would be refunded express delivery and they would reship. Emailed countless times and tried calling. No reply. No strap. The order was placed over 3 months ago now!! If you must use these people ensure you pay by credit card so you stand half a chance of getting your money back if (when) they screw up and refuse to return any correspondence.

I bought a strap February the 4th.The strap was in stock so to receive it faster I paid for the FAST shipping 1-5 days.On February the 6. I got an email with a tracking number. 10 days later February 16th I received the strap! 12 days after I ordered and paid the strap.In the meantime I have sent 2 emails asking about what's going on! But NO REPLY.The strap quality is ok but the service sucks big time and I still haven't heard anything on why I have paid more for a fast shipment I didn't get ??????

I ordered a strap that was already in stock and I chose the fast shipping method 1-5 days.After 4 days I receive a email where it said it was ready to ship, now it has been 10 since I made the order and still no strap.I have tried to contact abp concept but no reply.The shipping agency tracking system is showing the strap is on it way.Very POOR response I'm not in any way satisfied with ABP CONCEPT

Only part of my order was fulfilled. I ordered a black strap for my Rolex 214270 with a universal glide-lock clasp as I don't want to take my bracelet apart. However, only the strap arrived and no clasp in the package. So I now have to go through the hassle of returning everything and initiating a refund on my credit card. A very annoying and frustrating experience.

1 month to receive my order. 10 days after Christmas. Without a word of apology. No coupon. I will never return and do not recommend your site.

Product received in good order,will continue to purchase in near future .. cheer

Great website, easy configuration of individual straps. Delivery time was many weeks. However, great products!

Bracelet delivered on time and well made. I was surprised by the color compared to the website. But I guess that's because of the light. Happy overall.

Order was shipped quickly. Packaging of products could be done a little better. I do understand that it helps keep costs down for the consumer. Asked a few questions through the email, however response was a little slow. Took 3 days to reply.

Hello,Unfortunately I bought my bracelets during a period with a promotional code, but not being aware of it, I paid the full price.When I asked for the discount to be granted, I didn't even get an answer.On the other hand, the products are of very good quality.

A little long in terms of lead time, but that's the price to pay for exceptional bracelets with a perfect finish. Having tested most high-end bracelet manufacturers, ABP really stands out: top quality.

Disappointing product, perfectible finish (badly distributed yellow paint).I'm not convinced that this product, an iphone XR shell fulfils its purpose, it seems too short at both ends of the device... A possible design flaw.

Answer time on e-mails is a little bit long sometimes. Asked for a picture of the complete hide- the configuration picture wasn't meaningful enough. Received some pictures of a great hide and ordered on this base- in the end I got a strap which was definitely different colour- nice too- but not what I ordered. I wrote a email to ask if they took the wrong hide- the answer was, that the colour on this specification changed some months ago!? So why did I get pictures of a hide/colour that wasn't nearly the same for months???

ABP being French,I write to you in French,why 1 star,ABP did not respect its engagements,delivery 1 month instead of 10 days,the sold bracelet cannot adapt to the Hermés buckle,ABP sold me pistons not adaptable on the watch,the price of this bracelet 215 is not justified,on receipt of this bracelet no invoice,only a delivery note,according to their e-mail,I was to be compensated,to date no compensation,I leave it to you to register my dissatisfaction.Kind regards.A.Lemaître

I ordered three classic alligator straps--one brown and two black. One of the black straps has a noticeably more glossy finish, and a different buckle (i.e. different buckle design that the other two straps, and different than shown on the ABP website).

Very bad quality for this rubber bracelet broken after only 4 months ... luckyly I saved my Rolex which dropped on the floor !!!!!

Good responsiveness to stock problems.

The bracelet is much too thin

Have bought 2 watch straps from ABP

I received a watch band that is too large. I have tried to contact Abp Concept 5 times via email and their Contact Us page on their site with no response. I have no idea how to get a response from ABP Concept to correct the situation. I have received an email, I am exchanging the product.

The strap configuration system and the choices are excellent. ...but the system never lets you order. Tried several times with different browsers, after the final step you end up on the home page with an empty cart and no order.I liked the strap I made, so I tried again and made a PDF with the configuration –no problem with the excellent tool. …and then I tried ordering by email. No reply. Tried again. No reply for days. Tried again, got some replies.... to make things short: It took another few days of waiting and asking for info before I got a nice reply and useful improvement to my design …blabla… same difficulties with the payment link Finally got payment done.No information on the status after the estimated delivery time was over a few days... request by email... no reaction... few days later: the strap arrived and I love it :) Final small disappointment is I never got the discount for registering on their page, which I did before my order. They somehow missed it too, when I asked for it by email – a little late after paying the full amount – you may guess it: no reply Note that I wrote in English, not French

I have not received my watch strap, the package has been shipped back to France and my funds have not been returned. I'll be calling my credit card company on Monday to let them know that this charge must be reversed as ABP did not deliver the product I had paid for.

Although it shipped quickly and looks good, I received a strap with incorrect size tension bar on one side. I mailed days ago for assistance in replacement and have received no response.

In the past I placed my orders in Paris - offline. Still today I am very happy with the "bespoke" leather straps. This time I tried your online shop with just some simple "perlon" straps, to give it a try, as I can´t travel to Paris so often. One strap is very nice, but the other one doesn´t match the size I asked for. It should have been 22mm but even on my biggest watch (23mm between horns) it doesn´t fit. Because of the (almost prohibitive if you consider it was inside Europe and just a small and light envelope) € 15,- shipping fee I already paid, me didn´t ask for any replacement … Will I try it again? Probably not if I find something more convenient

The site, the products and the service are of good quality...I would like more promotions on the Internet.

The product was horrible quality and the pins didn't fit into the lugs. Do not waste your money on this!!

Very disappointed with this company, I ordered a strap according to my watch with curved end, and although they knew the model and the brand of my watch, the area of the case was very thick and rubbed, after telling them what happened, I only received an answer about it with a ridiculous discount for next purchases and never answered my emails anymore, I can only think of a huge lack of professionalism and the worst of all of respect and education towards the customer, nothing recommended.

I still didn't receive my strap

Order sent back following the return slip issued

Straps which this company makes has a premium quality. Delivery of my parcel was very quick, I'll do recommend ABC Concept to my friends

I read 100s of reviews of many strap brands before proceeding with ABP for my Panerai. I received the strap and found 2 tears in the leather. I was so disappointed. I contacted the website via its email which was supplied with the invoice. I received no response for a number of days (interesting how when I first contacted them about the purchase, they responded overnight but when it comes to complaints, silence). I then called their store in France at my expense to find out what was going on. I managed to speak to someone who had limited English who said someone would call me back. Overnight, a response came saying "the tearings don't look really bad". I was shocked - there shouldn't be any in the first place!!!! I was asked to return the strap "if I want" and they would give me another. I was so upset. In addition, the strap was so thin and seemed quite poor quality. I asked for a refund in the letter I sent back with the strap - that was my preference. If they couldn't do this, I would accept a replacement but I said to them I view their products as poorly made and cheap. They didn't refund me but instead sent another strap. This is such a different outcome to what I expected after all the glowing reviews. I won't be buying from them again.

Order received quickly, no problems, but not super quality bracelets.

I have ordered the strap online and waited for over a month until I finally go to the shop and collect it myself.

Sent wrong color Tried emailing them 4 times but got no reply

Order placed on June 16 shipped on the 19th officially with a postal tracking that corresponds to nothing. Problem reported, I had to insist for more than 10 days to be heard. They are not the ones who prepare and ship but a partner....1 complaint has just been filed with the post officeFor 2 nato...(47). For me, business is, the customer has paid, the problem is with us, we deliver to the customer, and then we solve our problem internally. That's what I do with my customers.

Everything was incorrect in my order..and I sent an email after receiving my order with no reply as of yet!! It's been more than a week!

Poor Service!!! I placed my order a couple weeks ago and hadn't had it processed 2-3 weeks later. I had to go out of my way to get in contact with their team, then,was it processesed. There seems to be very poor communication from the company, upon receiving my order, I had to contact them about the poor quality of the product, again, silence is the way the company chooses to handle their customers queries. Not a good experience at all, I wouldn't recommend them to anyone looking at buying from them.