Customer reviews of Abpconcept

8,9 /10

Based on 2 201 published reviews

5 1 738 79% 4 145 7% 3 89 4% 2 66 3% 1 163 7%

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

Reviews 1, 2, 3 and 5 stars

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John

Published on 26/06/2019 à 08h36 following a purchase from 26/06/2019

The item was exactly as I had hoped it would be.

Mark

Published on 23/06/2019 à 15h52 following a purchase from 23/06/2019

18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.

Jason

Published on 21/06/2019 à 12h49 following a purchase from 21/06/2019

Excellent customer service via email initially, giving really good advice. Strap turned out to be excellent. Highly recommended.

Georges Z.

Published on 20/06/2019 à 09h19 following a purchase from 20/06/2019

Highly efficient after-sales service, I had a problem with the length of the short strand of the bracelet. Thanks to everyone at ABP Concept.

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Dhitibhong T.

Published on 18/06/2019 à 17h33 following a purchase from 18/06/2019

Fast delivery and great product

Hakan S.

Published on 18/06/2019 à 10h29 following a purchase from 18/06/2019

It takes long time from order to delivery.

Joseph

Published on 15/06/2019 à 19h44 following a purchase from 15/06/2019

Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!

Manuel B.

Published on 13/06/2019 à 15h33 following a purchase from 13/06/2019

perfect, telephone contact/product/delivery times respected

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Jérémy M.

Published on 13/06/2019 à 11h12 following a purchase from 13/06/2019

Long shipping timeProduct does not match pictures (different color)

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Marc S.

Published on 12/06/2019 à 16h37 following a purchase from 12/06/2019

Superbly crafted products, as well as extremely kind, friendly, and helpful customer service. I've tried high quality leather straps before, but ABP is on another level. Some high end sellers are more name and hype than delivery. ABP does have a reputation as an elite maker, but that reputation is based on the quality of their work, and value of their products, not just a name.

BDS

Published on 05/06/2019 à 17h35 following a purchase from 05/06/2019

Good advice and fast delivery.

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Anders

Published on 03/06/2019 à 19h51 following a purchase from 03/06/2019

Fantastic service! I was not satisfied with some small findings on my strap. ABP remade my strap without any hesitation and the result was perfect. If I was to feedback anything it would be a little faster reply on the email.

Jeronimo G.

Published on 03/06/2019 à 16h25 following a purchase from 03/06/2019

Excellent service.

Manuel C.

Published on 03/06/2019 à 16h24 following a purchase from 03/06/2019

Superb buffalo strap integrating the folding clasp of my Datejust. Very nice. Thank you for this. Would recommend.

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Jan B.

Published on 03/06/2019 à 10h26 following a purchase from 03/06/2019

Excellent product and great customer service.

Ben S.

Published on 21/05/2019 à 21h34 following a purchase from 21/05/2019

HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere

Mehdi M.

Published on 21/05/2019 à 19h53 following a purchase from 21/05/2019

Super service

Ericp

Published on 21/05/2019 à 15h52 following a purchase from 21/05/2019

Excellent advice and product

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Jaber A.

Published on 21/05/2019 à 11h17 following a purchase from 21/05/2019

You have Dear Team - Diana ,Damien -

Krzysztof W.

Published on 17/05/2019 à 21h55 following a purchase from 17/05/2019

Great, quality is impeccable

David F.

Published on 17/05/2019 à 16h19 following a purchase from 17/05/2019

excellent products - great shop - nice people

Taylor

Published on 16/05/2019 à 10h31 following a purchase from 16/05/2019

I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.

Response from Abpconcept

Dear Mr Taylor,We are sorry that your experience with our company left you with a bad memory. We apologize if it took a bit a time. We hope you will trust us another time and we will be glad to offer you a discount. Have a great day,ABP Team

Faisal A.

Published on 15/05/2019 à 09h22 following a purchase from 15/05/2019

Quality of product and shipping speed is exceptional. Returning customer and still satisfied.

Peter M.

Published on 14/05/2019 à 21h21 following a purchase from 14/05/2019

Excellent service, I would highly recommend this company.

Published on 11/05/2019 à 19h49 following a purchase from 11/05/2019

I had given ABP my wrist size in (mm) and I was uncertain between L or XL...my wrist size which was measured many times to make sure and is just under 8mm so I chose L, because of the variance in mm for sizes. When my blue denim alligator/croc? leather band came in for my Rolex datejust ll 41mm, the band was beautiful and high quality, but it was way to short. Had the band installed by my local jeweler on the watch, and had it extended as far as allowed, and it is so tight....I am hoping that it will give a little through wear.My recommendation when ordering from them is to just dictate your wrist size and leave it at that, and have them make the decision; my wrist size was in between L and XL, but now I know and it was costly.

Franck B.

Published on 11/05/2019 à 16h25 following a purchase from 11/05/2019

Poor quality The loop is of very poor quality.very disappointed

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Ghis

Published on 08/05/2019 à 19h52 following a purchase from 08/05/2019

Very serious, know-how, availability, everything is perfect.

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Etienne G.

Published on 06/05/2019 à 12h48 following a purchase from 06/05/2019

Perfect as usual, magnificent result, thank you ABP and thank you Diana my interlocutor!!Etienne G

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Gopinath R.

Published on 05/05/2019 à 20h50 following a purchase from 05/05/2019

Wonderfully simple and great experience. Great quality product. Draws a lot of appreciation and also where from comments.

Jocelyn P.

Published on 02/05/2019 à 20h34 following a purchase from 02/05/2019

Fast, careful delivery with quality, compliant items.

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P F.

Published on 02/05/2019 à 17h37 following a purchase from 02/05/2019

nice and beautiful products,

Carlos S.

Published on 27/04/2019 à 13h42 following a purchase from 27/04/2019

Strap came with no holes (they were added at the moment of purchase). Poor quality of stitching, uneven. Color specified was dark brown. Real color is like a taupe. Send an email with my claims uppon reception and never received a reply. The quality does not reflect de price above 200 euros. Straps for less than a quarter the price do the job and don't have uneven stitching.

Response from Abpconcept

Dear Sir,I'm sorry your complaint was left unanswered . Indeed there is a problem with your strap, you will be contacted by our team.Best Regards,ABP Team

Scott O.

Published on 27/04/2019 à 10h54 following a purchase from 27/04/2019

Responsive customer service and a quality product. My Tudor Black Bay looks great!

Manuela M.

Published on 25/04/2019 à 11h53 following a purchase from 25/04/2019

Very satisfied of my goods

Hojoong Y.

Published on 24/04/2019 à 19h38 following a purchase from 24/04/2019

Excellent quality! Excellent Condition!

Sriks

Published on 21/04/2019 à 18h56 following a purchase from 21/04/2019

Great product with great quality material and great workmanship! Only, if the shipping was any faster given the steep shipping charges

Henri-luc C.

Published on 21/04/2019 à 16h47 following a purchase from 21/04/2019

Perfect, very serious, beautiful workmanship, magnificent watchband.

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Andrew D.

Published on 21/04/2019 à 11h14 following a purchase from 21/04/2019

True artisans, beautifully done custom straps. I will certainly buy again.

Miravidi

Published on 21/04/2019 à 09h15 following a purchase from 21/04/2019

Very good workmanship and good quality bracelets that last.

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Andrew A.

Published on 20/04/2019 à 17h34 following a purchase from 20/04/2019

The best handmade watch strap you can buy. The quality is second to non and the customer service wonderful. My next order will be for my Blancpain Villaret. I'm playing with designs at the moment.