Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
mixed opinion... long waiting time to receive the order and disappointment the pumps were missing... it's not a big deal but...I probably should have called for more information in the first place.good point: the bracelet fully meets my expectations!
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Gutierrez S.
Rating: 1 out of 5
following a purchase from 29/05/2023
1 month waiting and still no braceletSo saying it's the carrier's faultI paid and got nothing
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Hau F.
Rating: 2 out of 5
following a purchase from 18/05/2023
It didn't feel too good because the request for a refund or replacement was unsuccessful, so give two stars
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Robert W.
Rating: 3 out of 5
following a purchase from 24/05/2023
Quality is good and what I expected. I preferred their curved end Rolex Watch Strap but wanted it in Honey Brown. They claimed they no longer had that material in stock. Yet I could buy that same material without the curved end Rolex fit. Nice strap but it sure would have been nice to have gotten the curved end. Especially since they did in fact have the material.
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Donald J.
Rating: 1 out of 5
following a purchase from 01/06/2023
The strap I ordered was supposed to have interchangeable spring bars and the strap I received did not. I double checked my order to make sure I had indeed ordered interchangeable spring bars and I had. I then sent an email explaining the mistake. I received a response from ABP Concept a week later denying that they had made a mistake and offering no resolution to the problem. Will not do business with this company again as they have no idea what quality customer service should be.
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Matthew H.
Rating: 1 out of 5
following a purchase from 12/05/2023
I still do not have my watch straps. They appear stuck in customs and no one from ABP has reached out to me to provide any updates.
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Kevin O.
Rating: 1 out of 5
following a purchase from 28/04/2023
No CITES paperwork from a recent order, held in US customs for three weeks and returned to ABP. Three attempts at contacting ABP to fix the issue and no one contacted me. Called VISA to refund charges.Never again as a customer.
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George L.
Rating: 1 out of 5
following a purchase from 01/05/2023
Very old customer. This is the last time I will be ordering from ABP. The bracelet I received is worthy of a 30 bracelet bought on Amazon.prices are becoming stratospheric.it is now indecent.and globally where before "everything was possible", everything is now becoming exhorbitant when it is not "impossible". I recommend other manufacturers in the area who have kept their feet on the ground! George L.
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Jeffrey H.
Rating: 1 out of 5
following a purchase from 29/04/2023
They have responded to a couple of my emails but still refuse to do anything about assuring I get the watch bracelet for which I paid ABP a good deal of money.
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Hugo F.
Rating: 1 out of 5
following a purchase from 16/04/2023
I ordered two rubber-type bracelets for my Sky-Dweller "to test" (180 euros anyway) they indicate compatibility with this model of watch on the page. As a result, the bracelet doesn't fit the watch, nor the buckle supplied with it (which is of mediocre quality, by the way), nor my Rolex deployant. I'm not going to waste two hours on the phone and in the post for this amount, but at least you know, trash 30 minutes after unpacking, to be avoided.
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Response from Abpconcept
Hello Mr Fabre, I'm sorry to hear that the bracelets don't fit your model. We would have been more than willing to offer you a return of the bracelets and an immediate refund. We apologize for the inconvenience and offer you a credit note on our website. An email will be sent to you to this effect. Sincerely, the ABP team
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Patrice B.
Rating: 3 out of 5
following a purchase from 01/03/2023
I did receive my bracelet quickly, but the packaging was not very good for a bracelet costing 200.00. As for the additional buckle, which was supposed to replace my original Rolex buckle, it is of inferior quality. So I kept my original folding clasp. Indeed your buckle is very hard to remove, I even broke a pin during this maneuver, which is very soft with the Rolex bracelet. I am disappointed with this purchase. Sincerely
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Response from Abpconcept
Hello Mr Bouchez, we're sorry this buckle doesn't fit. Please contact us by email, and we'll try to find a replacement if you wish.
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J
Rating: 1 out of 5
following a purchase from 19/03/2023
I did not receive my item! No one has messaged me back!
Response from Abpconcept
Bonjour Monsieur, Your strap was lost by DHL but we are starting the production and you should receive it very soon !
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Louison H.
Rating: 3 out of 5
following a purchase from 04/03/2023
Super quality bracelets but size too small compared to the size guide, too bad (I have to take 1 size up compared to what is recommended on the site).
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Response from Abpconcept
Hello Louison, sometimes the recommended size may not be suitable if the case of your watch is too small or too large in relation to the standards. Don't hesitate to contact us before your next purchase, we'll be delighted to advise you.
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Philippe G.
Rating: 2 out of 5
following a purchase from 19/02/2023
I changed the product because of a problem with the topstitching. The same problem occurred on the new product after a week. There's a design problem!
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Response from Abpconcept
We're sorry, we'll send you a return label today.
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Simon S.
Rating: 1 out of 5
following a purchase from 27/02/2023
The Cordura Type fabric watch bands I ordered are far too stiff and uncomfortable.
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Response from Abpconcept
We're sorry if this bracelet doesn't fit. You can return it to us if it has not been worn.
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Gwen M.
Rating: 1 out of 5
following a purchase from 15/02/2023
I bought a rubber strap for my Panerai, it was in silicone and was one millimetre thick, it broke after an hour of use. At the price it is sold it is absolutely deplorable to have such quality, ABP never again.
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Response from Abpconcept
Hello, I'm sorry Madam, we can send you a new bracelet right now. This one may have had a design problem. Please do not hesitate to contact us by email. Have a nice day!
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Sylvie
Rating: 3 out of 5
following a purchase from 17/01/2023
The products themselves are of excellent quality. On the other hand, the bracelets cannot be used because the inter-axis measurement was incorrect. I made the measurement myself, but I would have liked it to have been specified that it had to be increased by one or two millimeters to take account of the device.
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Response from Abpconcept
Hello Madam, the widths between the lugs of the watch are indeed precise enough to prevent the strap from coming off the case. If your bracelets do not suit you, you can send them back and we will exchange them. You can contact us by email [email protected]
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PhilGex
Rating: 3 out of 5
following a purchase from 22/01/2023
Medium quality for the price. Impossible to contact by e-mail
Response from Abpconcept
Hello Phil, don't hesitate to contact us with this email if the main doesn't work : [email protected]
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Boguslaw M.
Rating: 1 out of 5
following a purchase from 06/02/2023
Product not delivered
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Response from Abpconcept
Hello, we have contacted you to return your product lost by the carrier, please come back to us. Best regards, ABP
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Jorma
Rating: 1 out of 5
following a purchase from 15/01/2023
Product quality really below par
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Response from Abpconcept
We're sorry if these fabric bracelets aren't to your liking. Please contact us for a discount on your next order.
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Emmanuel
Rating: 1 out of 5
following a purchase from 06/01/2023
Prohibitive postal cost and not only delivered at my home. I bought a 15 euros bracelet and realised the delivery wads 28 euros or so !!!! and i was not even delivered at home, i had to go to a relay point despite the right address... so obviously not a great experience.
Response from Abpconcept
I'm sorry the delivery didn't go well, don't hesitate to contact us for a next order.
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Stewart J.
Rating: 1 out of 5
following a purchase from 08/12/2022
sold a strap with clasp showing Rolex fittings but when it arrived was blank fittings and no way to contact them
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Xxx
Rating: 3 out of 5
following a purchase from 14/12/2022
Hello, I haven't received any information about the reception of my order by ABP Lyon. I went to ask at the store when I was passing nearby. Best regards,
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Jorge
Rating: 1 out of 5
following a purchase from 10/10/2022
A expensive veal strap at 375,00 which was delivered with a fire stain, still usable but I expected a better quality control from ABP.
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Sh
Rating: 1 out of 5
following a purchase from 04/11/2022
I ordered a grey strap and it came in dark green. They told me their grey is green and it was my mistake for ordering it. They would refund.
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Giovanni C.
Rating: 1 out of 5
following a purchase from 02/10/2022
The strap is not compatible with the omega seamaster 300. I have sent a mail regarding this to return my order, however nobody is replying. Will try to give a call somehow, bit if no solution, I will need to open a litigation for this.However the strap quality is very nice for the price. If it would have fit the watch, definitely it would have been a very good one!
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Steen W.
Rating: 1 out of 5
following a purchase from 22/09/2022
Very bad quality. Be carefully using this strap for your high value watches.I bought a rubber strap from ABP Concept to my Omega Seamaster watch. Unfortunately the strap did broke after 2 month and my watch falled directly to the street. I now need to have my watch checked by an Omega dealer. Hopefully everything are fine.
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Agnes H.
Rating: 1 out of 5
following a purchase from 01/09/2022
Geen indexatie van mijn gedeeld pensioen. Op alle papieren staat indexatie wordt door berekend.In 1990 officiële scheiding. ABP betaalt mijn gedeelde pensioen uit.Nu krijg ik geen indexatie erbij.De een zegt u had allang een hoger moeten krijgen. Weer een andere zegt niet, want er is een wet gekomen in 2016, dat ik 2.39% niet krijg. Mijn ex wel.Hoe kan dat, sta je jaren lang stil, en dan krijg je helemaal niets erbij. Wie helpt dit te verduidelijken.
Response from Abpconcept
Dear AGNES, we sell straps not divorce ... we are not lawyers.
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Wichai F.
Rating: 2 out of 5
following a purchase from 30/08/2022
Your Strap is not fit to my Sky Dweller( with Oystersteel ). However, your strap is very nice quality.
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Janeczko F.
Rating: 1 out of 5
following a purchase from 02/08/2022
Very disappointed with the bracelet; simple thickness, low quality, even very low quality for 45...We make good margins in this store...I don't recommend and I won't recommend again.
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Chris
Rating: 1 out of 5
following a purchase from 12/07/2022
Haven't received the custom strap that I ordered and nobody is returning my emails.*edit* I finally received an email reply. My strap was lost in the post, so a new strap was made and sent via a different courier. I still don't feel the strap stitching quality/consistency/neatness is high enough for this price of watch strap, but I shall accept this and move on.
Response from Abpconcept
Dear Chris, the carrier lost the package but we re-made your strap and shipped the new one via DHL. Have a great day ! ABP
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David A.
Rating: 3 out of 5
following a purchase from 20/07/2022
Does not look like photo
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CD
Rating: 2 out of 5
following a purchase from 12/07/2022
By the way, a serious and well-known company, but I bought a folding clasp from them, which was very disappointing, and I sent an e-mail to say so, to which I never received a reply...too bad.
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Sungjun O.
Rating: 3 out of 5
following a purchase from 01/07/2022
The leather work was great! However, the one of the spring bars was not 18mm. It was like 17.5mm. Because of it, it didn't secure properly to the watch.
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Murat K.
Rating: 1 out of 5
following a purchase from 30/06/2022
Terrible service. Terrible straps. Will never order again.
Response from Abpconcept
Dear Murat, your order is from 2020, if you have an issue how can we help ?
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Artemis
Rating: 1 out of 5
following a purchase from 23/06/2022
The buckle was of poor quality and doesn't secure in place as it should.
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Sylvain S.
Rating: 3 out of 5
following a purchase from 17/06/2022
the company is French and all e-mails are in English... Please personalize your exchanges at least with French-speaking customers and be proud of your language! I'm disappointed by the quality of the bracelet, I expected better, the croc seems extremely thin in places and about to tear between the scales, I think the life of the bracelet will be very short On the other hand I expected a bracelet thicker and padded like breitling bracelets too bad
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Anoniem
Rating: 1 out of 5
following a purchase from 03/06/2022
09-05-22 Order placed.11-05-22 Order Shipped.31-05-22 Carrier returns package to sender without delivery attempt (and yes, I filled out my address correctly).03-06-22 Still no package, no contact by ABP.Upon research I discovered that the basic shipping option has a lot of bad reviews. Still ABP keeps using them.
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Jurica M.
Rating: 2 out of 5
following a purchase from 28/05/2022
Unfortunately this time I am not 100% happy about my order. I have specified that I do not want to have a buckle on my strap. Also there are 2 small scratches on my strap which will probably get worse with time.
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Patrick F.
Rating: 3 out of 5
following a purchase from 18/05/2022
2 reminders were necessary; the manufacturing date sent by e-mail was wrong! It was only after my 1st reminder that production was launched!
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