Customer reviews of Abpconcept

I paid over £200 for an open ended watch strap to fit an old watch that had fixed bars. the strap had adhesive on each half to fix the strap onto the bars, I fitted the strap onto the watch and clamped the ends of the strap with the adhesive on for 24 hrs to set. within 2 hours of removing the clamps both halves of the strap came open on their own without the watch even being touched. I repeated the process with the same result. I the contacted ABP customer support via email and was ignored, I contacted them twice more before I received a response. The response was that I should buy some glue and stick it myself! I was also called a liar because in my last email I had said it was the third time I had tried to contact them and they wrongly insisted it was only two times. Avoid this overpriced crap.

I ordered a leather strap that is supposed to fit with a Rolex Datejust 41. The strap didn't fit my Datejust 41. The spring bars wouldn't line up with the lug holes. Even if they did, the Oyster clasp does not line up with the strap. Very, very disappointed given the price I paid. Even more disappointed given that I am a returning customer. Even further disappointed that I have tried to email ABP Concept three times for a solution but emails are not returned. I will not be buying from them again. I would urge extreme caution to any buyer after my experience.

Ordered a medium brown alligator strap for my WG Rolex Daytona. On the website it looks fairly dark but in reality it is much lighter, which is not what I was looking for. It also had to be made which took a few weeks.Overall the quality is good and it did fit the watch, but the rubber inlay or the material overall makes the strap quite stiff and uncomfortable in my opinion. I have been wearing the watch for over 3 months now and did try to form the strap a bit. At this point I am considering to buy an authentic strap from rolex instead and consider it a loss.

No customer support at all. Strap sent were the wrong size and poor quality. I emailed their customer support 2 times and never heard back.

twice i've ordered straps that were supposed to be in stock , and they weren't. To me that is a bit deceptive

These tools are absolute rubbish. I bought the most expensive I could find and they don't even fit the screws. $200 user

Beautiful crocodile strap. I have one issue. I did not imagine one keeper would be sewn in and glued so it cannot be removed. It makes the strap too thick under the OEM Omega deployant to close securely.Please advise future custom orders of this possible problem.

The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.

the website is misleading, at the time of the order, wasn't mention that the product is out of stock and that the delivery may take more than 30 days.I ordered on December 9., and was promised by Damien several times, that the ordered item will be received until latest December 24., but only arrived on December 31.I'm very disappointed regarding your services, and would never recommend to anyone to deal you ABP Concept

I order a stock (not custom) strap from ABP, as I have in the past. The strap arrived on January 2 and I found it is defective in that it has no holes, and is, therefore, unusable. I emailed ABP about the problem, with pictures attached. As of today, I have not heard back from ABP about the strap.The straps I ordered in the past were always of high quality, but I must give a low score for customer service, and an expensive useless strap.

Shipping was very slow and did not provide good status update and ETA information.

Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever

I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.

The strap o saw on the website and when I received it I pass to my friend he reply why the white line is not in line can see by simply a look . I am the one he ask to buy and I am the one who recommended your website to him yet when I saw his disappointment face I totally shock with no words

Worst customer serviced EVER.

Straps were of really nice quality, however I ordered the oysterglide type clasp, and it was horrible. In fact, it seemed to be the exact crappy chinese one that I also bought on eBay for $15. Only problem is ABP sells them for $40. For a boutique luxury watch accessory shop, they should be providing higher quality after market clasps, or at least price them inline what everyone else charges for them. Mentioned this to customer service and no one responded to me, even after spending hundreds of dollars in the store.

I sent you a mail asking why the thickness was so small and you told me that the NATO strap has to be thin, I understood your explanation but I have to say that since the Big Pilot IWC is quite heavy, after a few day of use I see that the fixing hole is deforming. I am not an expert like you but I think that the strap for a watch like this should be more robust. I think it will be heavily damaged soon, and it's a pity for an expensive strap like this. I think you should use different thickness on different parts of the strap.

The service is perfect as well as the quality of the products delivered. The only problem I suffered is that the brillancy/shade of the strap colors seen freom the computer are very different from the real ones.I ordered a brillian sky blue strap and I received a dull pale blue instead. Not what I expected .

I ordered and got the strap which I thought will fit . But it doesn't as it's too wide . There were no options for width . That's why the mistake has happened . Your website doesn't even accept my watch code . That's why wrong strap has come to me ??

Non-existent customer service. Do not answer emails. No response to my refund request.

Bracelet announced in stock on the website but in fact not, up to 3-4 extra weeks needed to manufacture the missing parts. Fortunately this was limited to about 1 week in my case, but this should be communicated before ordering to be perfect.

The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...

Ordered two straps from the classic collection, which looks to be good quality but the color is a little too far from what was shown on the site. Both the calf leather and the alligator are much more uniform in color and they look almost like plastic.

I bought a light brown NATO alligator strap... 90 + 7 shipping, I understand the price according to a Living Heritage Company, however please explain the following:- Although the leather varies according to the animal and the place taken the bracelet looks nothing like the photo ... which must be the best ...- I'm having trouble grasping the light brown color, it's chocolate brown...- I can't see the shiny side of the leather or the contrast between the scales, it's dull and a very solid color.I'm not a picky person to be polite... but I've been wanting this for so long... after 16 days of waiting... now I'm relatively disappointed.

18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.

It takes long time from order to delivery.

Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!

Long shipping timeProduct does not match pictures (different color)

HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere

I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.

I had given ABP my wrist size in (mm) and I was uncertain between L or XL...my wrist size which was measured many times to make sure and is just under 8mm so I chose L, because of the variance in mm for sizes. When my blue denim alligator/croc? leather band came in for my Rolex datejust ll 41mm, the band was beautiful and high quality, but it was way to short. Had the band installed by my local jeweler on the watch, and had it extended as far as allowed, and it is so tight....I am hoping that it will give a little through wear.My recommendation when ordering from them is to just dictate your wrist size and leave it at that, and have them make the decision; my wrist size was in between L and XL, but now I know and it was costly.

Poor quality The loop is of very poor quality.very disappointed

Strap came with no holes (they were added at the moment of purchase). Poor quality of stitching, uneven. Color specified was dark brown. Real color is like a taupe. Send an email with my claims uppon reception and never received a reply. The quality does not reflect de price above 200 euros. Straps for less than a quarter the price do the job and don't have uneven stitching.

Stingray strap looks a little bit plasticAligator leather the same. I think it's the way they treat/polish the leathers.Size run a little bit big vs what they describe

I bought a strap for my Rolex Air King but the fit to the height of the lugs was terrible despite being listed for that model. ABP admitted the issue so I returned for a refund but didn't include the original postage despite the product issue being theirs. Ended up £20 or so out of pocket from the experience and hence I won't use them again unfortunately.

Crappy customer service. I specifically asked for quick release bar cut on the straps ( i even gave them the ref of the watch), they confirmed it but when it came it didnt have any cut. I wrote 2 emails about the problem, 0 answer until now( which is kinda frustrating this beeing my third order of a custom strap from abp). Im sorry to say that this was my last order.

My only gripe is requiring a signature for delivery by the USPS. inevitably I'm not home at delivery and then must go to the post office where they have trouble locating your package.

- Poor information provided by the customer service and the website as the Rolex R Strap (rubber) doesn't really fit the aesthetics of Datejust 36 Ref.16233 (there's a gap between the bezel and the strap).

i purchased 2 straps in November one was stock the other needed to be made. I received the straps and found that the one that was made was the wrong color. I contacted ABP and was told a replacement would be made and sent ASAP. I followed up on:1/2/191/9/192/11/192/26/19and 3/6/19In their response to my email dated 1/9/19 I was told the strap was being made and they will have it completed by the end of that week and sent out.as of 3/7/19 I still have not received the strap.So I have no strap, no explanation as of the status . In fact they stopped corresponding with me after the 1/9/19 email.this company came highly recommended to me but has been a major disappointment and I will tell the gentleman that gave me their recommendation (he works for a very high end jewelry store in the U.S.) that their service is horrendous and I will never purchase anything from them again and will advise others to do the same.

Ordered a watch strap with express delivery. Was told it had been shipped. Strap never arrived. Emailed several times and finally received a reply stating that I would be refunded express delivery and they would reship. Emailed countless times and tried calling. No reply. No strap. The order was placed over 3 months ago now!! If you must use these people ensure you pay by credit card so you stand half a chance of getting your money back if (when) they screw up and refuse to return any correspondence.