Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
I am incredibly happy with the strap I received from ABP. The choice on their website is vast, delivery was very quick (less than 5 business days) and their customer service was excellent. A particular thank you to Clémence for being incredibly engaging and prompt with their replies.
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Peter
Rating: 2 out of 5
following a purchase from 03/11/2021
This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.
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Thomas F.
Rating: 5 out of 5
following a purchase from 03/11/2021
I ordered a custom strap for a very rare, potentially unique, Bulova Accutron. I specified Pineapple leather and am astonished with the quality and workmanship of the final product. I highly recommend ABP custom strap for any of your very special wristwatches.
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Frank D.
Rating: 5 out of 5
following a purchase from 02/11/2021
perfect fit for my Jaeger-LeCoultre Master Geographic
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Iyad
Rating: 5 out of 5
following a purchase from 02/11/2021
Good service, fast delivery.
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BB
Rating: 5 out of 5
following a purchase from 01/11/2021
Another wonderful strap from ABP - many thanks
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Customer
Rating: 5 out of 5
following a purchase from 28/10/2021
Incredibly beautiful and consistently well made straps. These straps are so much better and more personal than original manufacturers straps on even the best watch brands.
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Eric V.
Rating: 2 out of 5
following a purchase from 28/10/2021
I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.
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R.Madhvani
Rating: 5 out of 5
following a purchase from 22/10/2021
Easy. Order process and good quality product.Easy to fit on my Patek but had to use OE spring bars as ones supplied did not secure properly to case.
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Walter S.
Rating: 5 out of 5
following a purchase from 21/10/2021
Excellent service, quality and fast reliable delivery. This is my second purchase and I am mist satisfied with the professionalism and range of products offered by ABP. Mercy beaucoup !!!
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Algis P.
Rating: 5 out of 5
following a purchase from 19/10/2021
very good service
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OliviaG
Rating: 4 out of 5
following a purchase from 19/10/2021
A bit long to arrive but the service was absolutely fine!
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Didine S.
Rating: 1 out of 5
following a purchase from 19/10/2021
Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order
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Response from Abpconcept
Hello Madam, our product sheet indicates between 2 and 10 days delivery. It depends on our stocks. We have informed you of the unavailability of this bracelet and have done our best to keep you informed of its delivery date. We understand that you would like this product as soon as possible, but unfortunately we have done our best to provide you with an answer.
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Maurizio G.
Rating: 5 out of 5
following a purchase from 15/10/2021
everything ok thanks much!
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Roman G.
Rating: 1 out of 5
following a purchase from 15/10/2021
Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????
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George B.
Rating: 5 out of 5
following a purchase from 15/10/2021
Everything from the order to delivery went smoothly. Thank you!
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Joni
Rating: 5 out of 5
following a purchase from 07/10/2021
The custom strap I ordered from ABP is VERY high quality in both the materials & the production. The menu of strap leathers & colors was extensive & I was able to find a color close to my original strap's unusual magenta color. The interactive aspect was helpful while customizing my strap online, allowing me to see what it would look like when choosing different options, such as thread color. I found nothing comparable in the U.S. where I live. Customer service was good, & I received my strap by the estimated deadline.
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John N.
Rating: 5 out of 5
following a purchase from 05/10/2021
Excellent Service and Exceptional Custom Made Quality Products!Extremely satisfied and highly recommended.It's my third order with ABP Concept.
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Emon J.
Rating: 5 out of 5
following a purchase from 03/10/2021
Everything went smooth, payment and sending. The watch strap in jeans is great! Highly recommended!
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Evros O.
Rating: 5 out of 5
following a purchase from 29/09/2021
Excellent service for my order and graat quality watch strap. Thank you
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ERM
Rating: 5 out of 5
following a purchase from 29/09/2021
Beautiful and well made!
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CF
Rating: 4 out of 5
following a purchase from 28/09/2021
The delivery process works bite it took a little long
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CLM
Rating: 5 out of 5
following a purchase from 27/09/2021
Super strap shop - a lot of options and High quality
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Marcus V.
Rating: 5 out of 5
following a purchase from 24/09/2021
Quick delivery, solid quality. To be recommended!
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Kund
Rating: 5 out of 5
following a purchase from 22/09/2021
Great quality
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Thor ?.
Rating: 5 out of 5
following a purchase from 22/09/2021
Extremely fast delivery with information all the way. Top quality.
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Joseph M.
Rating: 5 out of 5
following a purchase from 21/09/2021
Best service and quality products!
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Eric L.
Rating: 2 out of 5
following a purchase from 20/09/2021
I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.
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Fabio S.
Rating: 5 out of 5
following a purchase from 20/09/2021
Exceptionelle!
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Customer
Rating: 5 out of 5
following a purchase from 17/09/2021
Repeat customer. No problems with any order so far - good communication when I have a question. No shipping issues for international transactions.
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Customer
Rating: 5 out of 5
following a purchase from 15/09/2021
Excellent products & customer service
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Jonas N.
Rating: 5 out of 5
following a purchase from 14/09/2021
Great service, great web ordre-process and follow up. REALLY nice products.
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Pierre
Rating: 5 out of 5
following a purchase from 14/09/2021
Excellent quality. Ordered online via the strap configurator, the fact of having given the reference of my watch allowed me to avoid having a too thick strap as I had initially envisaged, ABP rectified for a top rendering and well adjusted to the watch!
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Amanda S.
Rating: 5 out of 5
following a purchase from 14/09/2021
I ordered form Sydney, Australia. The company was very professional &service was good. The iteam arrived very promptly and tracking was excellent.Will be perching from you again.
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Louis B.
Rating: 5 out of 5
following a purchase from 08/09/2021
magnifique quel bonheur et classe de porter un bracelet ABP conceptquelle finition
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Jonathan
Rating: 5 out of 5
following a purchase from 08/09/2021
Always great
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Marwan A.
Rating: 5 out of 5
following a purchase from 07/09/2021
Great products and service. The turnaround time is quick.
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Massimo C.
Rating: 1 out of 5
following a purchase from 04/09/2021
Very disappointing purchase. I bought a watch band for a specific collector's watch understanding it would be a solution for the watch I already own. Instead, I got a band with no clasp making it impossible to use the band on the watch.Deceiving advertising.MC
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Johnny W.
Rating: 5 out of 5
following a purchase from 01/09/2021
Louis was great. He got me some great discounts and hard to find products are in stock!
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Tareq S.
Rating: 1 out of 5
following a purchase from 31/08/2021
I was expecting something nice very disappointed to a point that I will not use the strap
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