Customer reviews of Abpconcept

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Ddlen

Rating: 5 out of 5

Published on 23/01/2020 à 20h38 following a purchase from 23/01/2020

Personal service via email was both thoughtful and professional.

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Simona

Rating: 5 out of 5

Published on 23/01/2020 à 09h56 following a purchase from 23/01/2020

Ordered a strap for a Bell and Ross. The quality of the watch strap was excellent! Customer service was good as well.

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Andrew

Rating: 5 out of 5

Published on 22/01/2020 à 10h32 following a purchase from 22/01/2020

Order arrived on time, great quality. I will absolutely use again.

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AGne

Rating: 5 out of 5

Published on 15/01/2020 à 10h34 following a purchase from 15/01/2020

Very good company for watch straps

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Hor M.

Rating: 1 out of 5

Published on 09/01/2020 à 22h48 following a purchase from 07/01/2020

The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.

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James R.

Rating: 5 out of 5

Published on 07/01/2020 à 21h43 following a purchase from 07/01/2020

First off delivery was surprisingly quick. Even with a little mix up in the delivery to the US. So emailed costumer service and had a response within 30 minutes. Email was informative and not some vague explanation. All sorted out. It was fantastic. Watch strap was as described. Would recommend.

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Attila H.

Rating: 1 out of 5

Published on 07/01/2020 à 19h22 following a purchase from 07/01/2020

the website is misleading, at the time of the order, wasn't mention that the product is out of stock and that the delivery may take more than 30 days.I ordered on December 9., and was promised by Damien several times, that the ordered item will be received until latest December 24., but only arrived on December 31.I'm very disappointed regarding your services, and would never recommend to anyone to deal you ABP Concept

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Mark D.

Rating: 2 out of 5

Published on 07/01/2020 à 17h47 following a purchase from 07/01/2020

I order a stock (not custom) strap from ABP, as I have in the past. The strap arrived on January 2 and I found it is defective in that it has no holes, and is, therefore, unusable. I emailed ABP about the problem, with pictures attached. As of today, I have not heard back from ABP about the strap.The straps I ordered in the past were always of high quality, but I must give a low score for customer service, and an expensive useless strap.

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Shadi H.

Rating: 5 out of 5

Published on 30/12/2019 à 18h48 following a purchase from 30/12/2019

High quality strap and good work

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Gary B.

Rating: 1 out of 5

Published on 30/12/2019 à 14h50 following a purchase from 30/12/2019

Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever

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Stephen L.

Rating: 5 out of 5

Published on 27/12/2019 à 22h31 following a purchase from 27/12/2019

Beautiful watchstrap, and they went out the way to make it with the exact measurements I needed for my watch.

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MATT

Rating: 5 out of 5

Published on 26/12/2019 à 20h57 following a purchase from 26/12/2019

Very good & beautiful work - The quality is present, made a custom bracelet and delivered in less than 15 days - Online configurator is very well done - I recommend

Translated reviews

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Guillermo A.

Rating: 5 out of 5

Published on 26/12/2019 à 14h56 following a purchase from 26/12/2019

Excellent product as always. Big fan of this manufacturer. Hope to purchase another strap soon. Best regards

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Minsu K.

Rating: 1 out of 5

Published on 26/12/2019 à 12h27 following a purchase from 26/12/2019

I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.

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U. M.

Rating: 5 out of 5

Published on 26/12/2019 à 09h28 following a purchase from 26/12/2019

Angenehmer Kontakt und Austausch. Für Anregungen offen. Professionell und sehr freundlich in der Abwicklung. Immer gerne wieder.Klare Empfehlung!

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Timo P.

Rating: 5 out of 5

Published on 23/12/2019 à 22h34 following a purchase from 23/12/2019

I was impressed with the quality of the custom made watch strap and the service. Will order from these guys again, thank you!

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Tom R.

Rating: 5 out of 5

Published on 20/12/2019 à 19h48 following a purchase from 20/12/2019

Incredible quality, relatively quick make for custom band. Will use ABP in future, for sure.

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Kevin

Rating: 5 out of 5

Published on 19/12/2019 à 10h57 following a purchase from 19/12/2019

Easy to order. Fast to deliver. Beautiful straps.

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Dominik S.

Rating: 5 out of 5

Published on 12/12/2019 à 16h44 following a purchase from 12/12/2019

Perfect.Ordered to Germany.FastBeautifulSimpleFair price

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Mike L.

Rating: 1 out of 5

Published on 05/12/2019 à 19h57 following a purchase from 05/12/2019

Worst customer serviced EVER.

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Aquilino C.

Rating: 5 out of 5

Published on 04/12/2019 à 20h22 following a purchase from 04/12/2019

Excelente, muchísimas gracias

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Joshua B.

Rating: 5 out of 5

Published on 04/12/2019 à 15h58 following a purchase from 04/12/2019

Amazing service, craftsmanship and service. Highly recommended!

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Michael

Rating: 5 out of 5

Published on 04/12/2019 à 11h58 following a purchase from 04/12/2019

Beautiful strap. Very happy with it. Will order from ABP again.

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Yew C.

Rating: 5 out of 5

Published on 03/12/2019 à 15h43 following a purchase from 03/12/2019

Excellent product or rather a piece of art. I just love it. I also find the company provides excellent service.

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Amit

Rating: 4 out of 5

Published on 29/11/2019 à 20h14 following a purchase from 18/11/2019

29/11/19 update. Damien, contacted me and fulfilled the order. The clasp was provided. I installed it myself, it was a little fiddly but small screw driver resolved that. I should of listened to Damien, as the strap was slightly big and I was able to adjust it. But it I listened to Damien it would of been perfect. I have changed my rating appropriately but ABP could benefit from controls around orders to avoid a bad customer experience.The product I received was not what I requested. Called, emailed and tried to contact individual I engaged with but no response. I would of given them zero score if possible. Very disappointed and was of almost £300.

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Theodore W.

Rating: 5 out of 5

Published on 29/11/2019 à 18h24 following a purchase from 29/11/2019

A Quality product, from a quality Company, with quality customer service!!

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Joe P.

Rating: 5 out of 5

Published on 28/11/2019 à 19h13 following a purchase from 28/11/2019

Great unique product. I'm on my 4th custom strap and buying more

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Roger N.

Rating: 5 out of 5

Published on 28/11/2019 à 09h10 following a purchase from 28/11/2019

Excellent watch strap equal in quality to the original Cartier strap. Great communication.

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James B.

Rating: 5 out of 5

Published on 26/11/2019 à 22h48 following a purchase from 26/11/2019

Service excellent as expected. Band is the most comfortable one I have ever had. Color is uniquely warm and pleasant.

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Dan B.

Rating: 5 out of 5

Published on 25/11/2019 à 15h20 following a purchase from 25/11/2019

I'm very happy with ABP concept. Excellent service and fine product craftsmanship.

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Eric

Rating: 5 out of 5

Published on 23/11/2019 à 11h24 following a purchase from 23/11/2019

Proactive communication regarding order status, shipping, etc. Outstanding workmanship! Very pleased with my purchase experience.

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F.e. V.

Rating: 5 out of 5

Published on 22/11/2019 à 21h44 following a purchase from 22/11/2019

Sublime quality and craftsmanship.

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Omar B.

Rating: 5 out of 5

Published on 20/11/2019 à 13h39 following a purchase from 20/11/2019

Eventhough I am buying products from Dubai, the service feels as if they are here in the same city. Very fast to respond and great support.

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Hector A.

Rating: 5 out of 5

Published on 19/11/2019 à 19h59 following a purchase from 19/11/2019

GREAT QUALITY!

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Thierry M.

Rating: 5 out of 5

Published on 13/11/2019 à 16h27 following a purchase from 13/11/2019

This is the 2nd bracelet I've ordered from ABP. Once again I find the same quality of work. I congratulate you.

Translated reviews

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Daniel H.

Rating: 5 out of 5

Published on 12/11/2019 à 15h32 following a purchase from 12/11/2019

Not much to say re service. My order acknowledgement advised 15-20 days to make the strap. It was about 20 working days until the strap was dispatched. I had no other communication with ABP Concept. The product itself was very impressive. And so it should be for the price. I would shop with ABP Concept again.

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OC

Rating: 5 out of 5

Published on 06/11/2019 à 12h18 following a purchase from 06/11/2019

Wonderful customer care and service. Extremely professional and quick response to any problems.

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Pete N.

Rating: 5 out of 5

Published on 01/11/2019 à 15h35 following a purchase from 01/11/2019

Excellent service and product. Great variety of choices.

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Vassilis

Rating: 5 out of 5

Published on 25/10/2019 à 10h20 following a purchase from 25/10/2019

Fantastic strap from hornback alligator for a Rolex GMT Master IIIt fitted like being made by especially for this watch although it took me some timeDelivery was excellentWorth every penny of it. Vassilis

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Konrad

Rating: 5 out of 5

Published on 22/10/2019 à 18h59 following a purchase from 22/10/2019

all ok best konrad