Customer reviews of Abpconcept

Incompetent. Disorganized. Rude. Non responsive. Can't get anything right. That's ABP.

Delivery out of time: arrives after 1 month instead of 1 week as advertisedArrived after Christmas (order at the end of November) No caseFor the price it's unacceptable I'd ordered before and I'd already had a problem with the delivery time but even if you take the margin it's always the same. Customer service offers no solution or compensation.

Quality of strap was very good; however, it was slightly too small. I've repeatedly messaged the team to identity options but have not had any response at all. Product doesn't come with any instructions for refunds or replacements. I'd love to just replace but have no idea what to do!

Fast delivery, good quality, shame about the shipping costs.

No response to complaints. Do not bother with undelivered goods. Catastrophe. Never again.

Product conforms to the order but the gift wrapping is shabby, worthy of a costume jewel at 10 euros!!!! I'm ashamed to offer a gift at this price in such packaging !!!! As for the "dialogue" with customer service, it's non-existent, no response.

Fast deliveryProduct quality is great

Item received with a defect. Very fast return and re-delivery. Very responsive customer service. Bravo

The pin buckle is aesthetically perfect, very similar to the original, except for the metal pin that fits into the bracelet, which can be improved: a little too thin and, above all, the wrong bore, as the screw turns wildly and doesn't lock into the buckle. I hope it doesn't come loose.

Serious and fast delivery

The product's finish quality is a little disappointing for the price.

All OKTime and product

No invoice accompanying the order as could be expected from a company doing serious business. No answers at all to e-mails requesting an invoice, nether when written in English nor when in French.Furthermore, one of the straps - alligator - is crooked on the watch side. No answer to that problem, too.

This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.

I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.

A bit long to arrive but the service was absolutely fine!

Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order

Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????

The delivery process works bite it took a little long

I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.

Very disappointing purchase. I bought a watch band for a specific collector's watch understanding it would be a solution for the watch I already own. Instead, I got a band with no clasp making it impossible to use the band on the watch.Deceiving advertising.MC

I was expecting something nice … very disappointed to a point that I will not use the strap

The product broke after just a few times of use and despite several emails concerning reimbursement, nothing has happened.

I'll basically just got different color strap than the ordered. I sent two complaints within a week with full justification incl. pictures. First dropping the email to contact listed in order and the second filling in a special form in the website. Next few days passed and I still don't have any answers to any of them. They just completely ignored me. Sad but true.

You sent me a wrong size of the strap I bought, Damien offered to send a new one, I made some observations and I didn't get any reply in return. Basically you sent me a wrong product, different form what I bought and you just left things like that.

The watch strap I ordered was never delivered to me. It made it as far as Brussels but was returned to Paris and I have not heard a word from ABP. I have contacted them several times through email, but get no response. This is a shame as their watch straps have been really good, but they do me no good if they can't even ship it to me. Very disappointed

Bought two Rolex straps from ABP, The shipment was lost in mail, and communication started to fix the missing straps, They answered two email politely, then stopper answering my emails, and haven't heard from them since.Don't expect them to fix any problems that occur.

Great strap. Superior craftsmanship. The only downfall, which is a big one, is the strap does not fit the timepiece that I purchased it for.

Just take a moment to check your emails please and find out what happened with the customer order strap doesn't fit the watch r rolex strap and a custom made strap peeling off only after 3 months of usage

More then 3 weeks after I have placed my order the package has not arrived.Limited to no response to my requests for updates on shipping status, and my eventual request for cancellation is also still pending response.

I ordered a strap along with a steel-finished folding clasp. At first, I received only the strap, of which the quality is very good, but not the clasp. I sent emails to inquire about this, but there was no response after a few days; I had to make an international phone call to request for the missing clasp. Yet, the clasp that arrived was of a wrong colour -- yellow gold! I sent another email regarding this 2 weeks ago but there was no response again. I wonder if they ever read the customers' emails.Additional notes:Not having been informed, I received the correct steel clasp a few days later. Problem solved!

Strap for Omega Seamaster.This rating is for the second strap I purchased. The first one I purchased was excellent, so I decided to go for a second one.I copy/pasted all the measures I had used for the first strap. I also included a link on comments of the make and model.I made a mistake on the width. This mistake had been corrected on the first one. The second time they processed it as it was entered. While I understand I made a mistake, I also understand that if I add the make and model ABP checks if it fits and corrects these errors by confirming back with the customer.I wrote to Customer Service. Twice. Never heard from them. Went from being blown away by quality to being extremely disappointment by a treatment of silence. Not one word have I heard from my past two emails. It went from 10 to 0.Not purchasing anything else.

I bought a bracelet for my Rolex 126600, and despite the specification of the model at the time of ordering, it is not valid for this watch, I have pictures of its poor condition, for me it was not a good buying experience.

Send me wrong size strap.After 3 mails, still no answer.

First purchase was handled quickly. Second purchase was slower than expected. When I emailed them, a response came that they just shipped it. But, the shipping notification from DHL did not arrive for another two days. Their alligator straps are good quality for the relatively low price.

Bought a watch strap from here 18 months ago and has already degraded to the point where I can't wear it. I've emailed to ask for a replacement twice and have not received a reply. Luxury brand that lasts less than two years? Absolute rubbish!

Made-to-measure bracelet rather expensive....But indispensable for enhancing a watch! The wait was long but the result was absolutely exceptional.Top customer service.

SorryLeider hat die Schließe einen Fleck, kann sie aber aufgrund verschiedener Umstände nicht mehr austauschen, kann passieren.Diesesmal leider dumm gelaufen, weil Geburtstagsgeschenk und weiterer Zugriff auf das Band leider nicht möglich.mfgMichael

I have not received the order shipped on January 12, 2021 so far. Since the store did not respond to e-mails, I resigned from the order in accordance with the store's regulations, but also for this information (sent by e-mail and letter) I did not receive any feedback or refund. It is a pity that the good name and thus our further cooperation is worth only 500 euros for them. I do not blame them for the problem with the shipping, but it is on their side to explain the problem with the carrier, and as you can see they wash their hands of it. The case will have legal consequences.

I ordered brown and received dark brown...