Customer reviews of Abpconcept

8,9 /10

Based on 2 201 published reviews

5 1 738 79% 4 145 7% 3 89 4% 2 66 3% 1 163 7%

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

Reviews 1, 3, 4 and 5 stars

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Karel V.

Published on 12/09/2023 à 12h37 following a purchase from 21/08/2023

Great choice of fine products.Unfortunately the slowest website in the world. Takes 10 seconds to load each page. Seriously tempted to go shop somewhere else,

JCF

Published on 08/09/2023 à 17h17 following a purchase from 20/08/2023

Quick delivery; high quality watch accessories.

REINACH

Published on 08/09/2023 à 08h26 following a purchase from 15/08/2023

Inadequate folding claspI regret that the folding clasp was not tested with the strap with which it was sold (strap too thick for the clasp). I am disappointed by the attitude of the seller, who seemed to think that I didn't know how to use a folding clasp; who offered an exchange when I asked for a refund. I am satisfied to have been refunded. What a waste of time, for them as well as for me!

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G C.

Published on 07/09/2023 à 21h11 following a purchase from 22/08/2023

Good materials, quick delivery, excellent service.

Customer

Published on 07/09/2023 à 18h48 following a purchase from 03/08/2023

Never received my package never received a response to my inquiries about the package not arriving I will be filing a charge back.

Response from Abpconcept

Hello Sir, we just discovered that your strap is kept by the customs in Cincinnati since August 7th ... we will call DHL immediately. Sorry for this issue during the delivery process. My colleague will keep you updated by email.

Loïc C.

Published on 07/09/2023 à 15h56 following a purchase from 23/08/2023

Precise simple punctual

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R F.

Published on 07/09/2023 à 09h37 following a purchase from 23/08/2023

The strap sent was the wrong size & not the same colour as depicted on your site. Also the holes were out of alignment with the deployment clasp. Finally, you failed to respond to my messages.I will not deal with you again

Response from Abpconcept

Dear Richard, unfortunately we have no email from you ... could you resend what you wrote on this email address : [email protected] ?

Dominique C.

Published on 06/09/2023 à 15h29 following a purchase from 22/08/2023

All bracelets purchased from this company are of the highest quality, with meticulous craftsmanship. Wide choice of leathers and skins for a customized, made-to-measure bracelet.

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Michiel K.

Published on 06/09/2023 à 12h28 following a purchase from 03/08/2023

ABP sent me the wrong size strap. I then had to print the return label, go to the postal office and send back the strap. I never got a confitmation of reception, or any message for that matter. I am still waiting for the right strap.ad on: had contact with ABP after all. They apologized, send the correct strap and added an aditional strap to make up for the inconvenience.

Christopher

Published on 04/09/2023 à 15h45 following a purchase from 13/08/2023

Quick and free shipping, quality product, quality customer service

Stephane D.

Published on 03/09/2023 à 14h29 following a purchase from 16/08/2023

High-quality products (watch straps) and attractive strap customization options to make your watch look unique!

Alainbaratoux

Published on 01/09/2023 à 14h50 following a purchase from 06/08/2023

good follow-up, courteous staff committed to customer relations

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Nicolas B.

Published on 01/09/2023 à 14h19 following a purchase from 15/08/2023

Order received very quickly, with particular care taken with the packaging, which contributes to the pleasure of the purchase!

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CHRIST68

Published on 01/09/2023 à 08h57 following a purchase from 09/08/2023

A friendly, professional team providing excellent service. Add a very large stock: a must!

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Marre D.

Published on 30/08/2023 à 09h59 following a purchase from 15/08/2023

Perfect.fast and quality product.thanks

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Buzz

Published on 29/08/2023 à 21h51 following a purchase from 26/08/2023

I ordered a watch bracelet from ABP costing about US$220. Before it was delivered, their carrier, DHL, demanded US$45 in customs duty, which I paid. A month after I received the bracelet, DHL demanded an additional US$203 for customs. DHL is threatening to ruin my credit, but they refuse to provide documentation for the duty owed. I presented this situation to customer service at ABP who replied that "this is outrageous" and promised to look into the matter and "do something to make it right." That was a month and a half ago and I never heard another word from ABP. If ABP continues to use DHL as their carrier, the lest they can do is stand up for their customers and follow through on their promises of customer service.For ABP's purposes, this event is regarding order #28076 and refers to their email from Diana to me dated 5 July 2023.

Shahram M.

Published on 29/08/2023 à 19h41 following a purchase from 14/08/2023

I ordered 4 straps, using their guidelines. Three are useless to me.The rubber strap wont fit the specific model I ordered it for. And the guidelines given to order their stretch fabric straps are erroneous as the ones I ordered were too small and don't fit me.When alerted, the company offered to exchange or refund but they expect me to send the items back to them overseas at my own cost.

Manu

Published on 28/08/2023 à 13h38 following a purchase from 06/08/2023

Perfect, practical, quality rubber strap

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Pitumbur R.

Published on 28/08/2023 à 09h11 following a purchase from 06/08/2023

Excellent Service

Cliente

Published on 24/08/2023 à 19h13 following a purchase from 01/08/2023

Delivery on time, product conforms.

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Alfred

Published on 23/08/2023 à 08h26 following a purchase from 07/08/2023

Shipment compliant and above all very fast, bracelets as I like them, I highly recommend the store.

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Juan C.

Published on 22/08/2023 à 19h21 following a purchase from 01/08/2023

Great quality. Fast global shipping.

Rod M.

Published on 22/08/2023 à 18h18 following a purchase from 01/08/2023

Perfect, the bracelet was just as I wanted it, excellent workmanship and very fast delivery. Thank you and keep up the good work.

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Starck

Published on 21/08/2023 à 19h42 following a purchase from 06/08/2023

I ordered a bracelet for a BR watch, on receipt the bracelet was far from the description in terms of compatibility and quality, ABP moreover acknowledged this in a reply email, I sent the bracelet back, ABP took 10 days to make the refund and refused to pay the return postage (2.75). I would even say that they tried to get me to send it back by ordinary mail, so they could have invoked non-receipt to simply avoid the refund! never again from them!

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Peter O.

Published on 18/08/2023 à 18h11 following a purchase from 03/08/2023

Quick and simple service, product was exactly as described.

JMP

Published on 18/08/2023 à 17h23 following a purchase from 27/07/2023

All cool !Thank you

Shanon K.

Published on 18/08/2023 à 13h42 following a purchase from 03/08/2023

Very good service I recommend

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Zbigniew K.

Published on 17/08/2023 à 14h10 following a purchase from 26/07/2023

I received a completely different strap from the one I ordered. No one in the company wants to talk about the complaint.

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Published on 17/08/2023 à 09h33 following a purchase from 02/08/2023

Material arrived on time, as ordered.

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Carlu20

Published on 16/08/2023 à 15h53 following a purchase from 25/07/2023

Perfect. Thank you

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Rémi

Published on 15/08/2023 à 19h55 following a purchase from 31/07/2023

Perfect service, as usual.

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Neil P.

Published on 14/08/2023 à 21h37 following a purchase from 23/07/2023

Strap exactly as described. Quick delivery. Looks great!First class service and product.

Tsavo

Published on 14/08/2023 à 18h45 following a purchase from 30/07/2023

Super boutique, original concept and quality

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Client

Published on 14/08/2023 à 17h13 following a purchase from 16/07/2023

Fast service and compliant product

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Jean-pierre F.

Published on 14/08/2023 à 15h19 following a purchase from 23/07/2023

Beautiful!!!

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Francois

Published on 14/08/2023 à 09h40 following a purchase from 30/07/2023

Great customer service and products are always made at the highest possible quality.

Martin

Published on 11/08/2023 à 16h42 following a purchase from 20/07/2023

Easy to use website and order system.Fast shipping and fair pricing.Nice and high quality item.Item features as described.

Kent

Published on 09/08/2023 à 20h44 following a purchase from 25/07/2023

Super service, superb product and exelent communication.

Tixier

Published on 09/08/2023 à 16h17 following a purchase from 24/07/2023

Fast and compliant, thank you.

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Fernando

Published on 09/08/2023 à 12h48 following a purchase from 24/07/2023

Excellent client service.Excellent product.Very fast service and delivery.Highly recommended