Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
Good service, online order was treated fast. Though I got a notification that it would take up to 20 days to get delivered because it was a custom order, albeit it actually wasn't (I ordered standard pieces/nato-bracelet). But it was a mistake and the customer support answered quickly (<24h). On the "negative" side, they work with French Post and it was a bit a pain in the *** to get the parcel delivered. The street number on the address was wrong and it took several calls and even a 15km drive to the regional distribution center to get the address right. But I guess it's not ABP's fault.
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Anthony S.
Rating: 1 out of 5
following a purchase from 23/09/2019
Non-existent customer service. Do not answer emails. No response to my refund request.
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Ed
Rating: 5 out of 5
following a purchase from 23/09/2019
Top company!
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Guillaume
Rating: 3 out of 5
following a purchase from 22/09/2019
Bracelet announced in stock on the website but in fact not, up to 3-4 extra weeks needed to manufacture the missing parts. Fortunately this was limited to about 1 week in my case, but this should be communicated before ordering to be perfect.
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John
Rating: 5 out of 5
following a purchase from 20/09/2019
Excellent service. Communication was very good. Offered different options. Great quality strap.
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Andrew O.
Rating: 5 out of 5
following a purchase from 19/09/2019
very pleased with my custom watch strap
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DW
Rating: 5 out of 5
following a purchase from 18/09/2019
High quality product, efficient service.
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Petteri K.
Rating: 5 out of 5
following a purchase from 18/09/2019
Very good quality and nice service, excellent!
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Jean L.
Rating: 5 out of 5
following a purchase from 18/09/2019
Super service
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Laurent B.
Rating: 5 out of 5
following a purchase from 17/09/2019
Delighted with my purchase custom made bracelet
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Avesta S.
Rating: 1 out of 5
following a purchase from 17/09/2019
The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...
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SRG
Rating: 5 out of 5
following a purchase from 16/09/2019
The special tanning strap I ordered came quickly and is beautiful. I highly recommend APB!
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Ron M.
Rating: 5 out of 5
following a purchase from 16/09/2019
Outstanding service outstanding watch strap I just received a blue alligator strap for my Omega aqua Terra it looks great I could not be happier I live in Los Angeles and I called and spoke with Damien he took the time to show me two watch straps that he thought would be a good match for my watch Damien took the pictures indoors and outdoors to give me a good idea of color outstanding service. I will definitely be ordering again very soon for my Tudor watch.
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Michel H.
Rating: 5 out of 5
following a purchase from 11/09/2019
Bought 2 alligator straps: they were both very high quality and beautifully crafted. Damian from costumer services is top notch; One aligator strap had a little defect in the leather and the issue was resolved very quickly. Purchase with confidence! In am already thinking about ordering my next strap from them to breathe fresh air on a classic calatrava.
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Walter P.
Rating: 5 out of 5
following a purchase from 11/09/2019
Great service and communication. Thank you for your professional advice that resulted in a perfect fitting strap.
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Florida T.
Rating: 5 out of 5
following a purchase from 10/09/2019
Incredible beauty and craftsmanship - with a brilliant website and excellent, fast customer service. I have been a customer for nearly a decade.
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Chye
Rating: 5 out of 5
following a purchase from 09/09/2019
Excellent service by the ABP team, especially Damien who patiently answered my many queries, and walked me through the ordering process. Bespoke special tanned 'Mustard' alligator came as ordered. A real beauty of a strap! Thank you ABP!
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Craig I.
Rating: 5 out of 5
following a purchase from 09/09/2019
The ordering process was very detailed. The watchband was custom made and exactly as ordered + delivered on time
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M. M.
Rating: 5 out of 5
following a purchase from 09/09/2019
Honest, friendly , helpful
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Anonymous
Rating: 5 out of 5
following a purchase from 09/09/2019
Fantastic quality!
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Francois M.
Rating: 5 out of 5
following a purchase from 09/09/2019
Excellent welcome and very clear explanations.bought a watch and 2 bracelets 6 months ago. Total satisfaction. I will return without hesitation. Store and staff highly recommended.
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Angel T.
Rating: 5 out of 5
following a purchase from 09/09/2019
This is my second strap I buy from ABP, and I'm very happy with the quality.
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Bill D.
Rating: 5 out of 5
following a purchase from 09/09/2019
Great online experience. Good leadtime. Beautiful quality.
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Robert
Rating: 5 out of 5
following a purchase from 09/09/2019
Top notch quality, excellent customer service, and fast international shipping!
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ABCD
Rating: 3 out of 5
following a purchase from 06/09/2019
Ordered two straps from the classic collection, which looks to be good quality but the color is a little too far from what was shown on the site. Both the calf leather and the alligator are much more uniform in color and they look almost like plastic.
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Donald R.
Rating: 5 out of 5
following a purchase from 05/09/2019
Great service,kept me informed of my order,when it was in production and subsequently when it had been shipped.
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Florian
Rating: 5 out of 5
following a purchase from 05/09/2019
Product as described.fast shipping
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G. M.
Rating: 5 out of 5
following a purchase from 03/09/2019
I've just bought my second strap from A.B.P., and they are, without a shadow of a doubt, the best watch straps money can buy. Just do it!
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Edward H.
Rating: 5 out of 5
following a purchase from 03/09/2019
Top quality product and service.
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Clive B.
Rating: 5 out of 5
following a purchase from 02/09/2019
This was a foray into non-specific watch straps for high quality watches - I bought the cheapest to see if it would fit my watch and also a deployment clasp. My collection of watches will now have ABT straps fitted in future. Excellent service, high quality product and fast delivery. Merci beaucoup.
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Dan
Rating: 5 out of 5
following a purchase from 28/08/2019
Product as described.fast delivery
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FC
Rating: 5 out of 5
following a purchase from 28/08/2019
An error in the color of the bracelet sent, but the problem was solved with diligence and kindness from ABP Concept. Thank you
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Arnaud6973
Rating: 5 out of 5
following a purchase from 28/08/2019
I ordered a classic dark brown calfskin bracelet with a pair of interchangeable pumps; it seems to be of very good quality, the color is just what I expected and the pumps are very practical to use! The package arrived in 3-4 days. The parcel arrived in 3-4 days; I sent a message to ABP Concept for information on the sizes of the bracelets (from their Facebook page); I got a reply in just 10 minutes on a Friday evening. I recommend this product and this site!
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M.
Rating: 5 out of 5
following a purchase from 21/08/2019
Excellent service, excellent products
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Happy C.
Rating: 5 out of 5
following a purchase from 20/08/2019
Great experience I have bought from thema few times. Haven't failed me yet!
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Phillip S.
Rating: 4 out of 5
following a purchase from 16/08/2019
Good very quality product better than I expected! Unfortunately new band is slightly narrow for my Panerai submersible , which means there is gap where you can see the pin! (Connecting the band to the watch) .slightly disappointed, it doesn't fit better !But overall a great product !!????
Excellent service fast delivery and high quality watch strap
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Caroline B.
Rating: 5 out of 5
following a purchase from 12/08/2019
Hello, I'm very satisfied with the product, which is exactly what I had in mind when I placed the order on your site. I'd like to thank your customer service department for the speedy validation of this order, which was not possible on your site. However, I regret that more refined care was not taken with the packaging of the bracelet. I didn't think it matched the quality of the bracelet, nor the image of your box. I would like to thank you for respecting the manufacturing deadline, and wish you every success in the future.
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Danielle R.
Rating: 5 out of 5
following a purchase from 09/08/2019
I love the strap , thanks!
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