Customer reviews of Abpconcept

I have had nothing but the best experience with ABP and would highly recommend the company. I have purchased five different bands ranging from basic rubber to one made from my own leather. The workmanship is fantastic and the responsiveness of the people is just as good. This is the kind of true artisan business I want to see thrive in an age of mass-produced goods.

Great product, not available anywhere else

Crappy customer service. I specifically asked for quick release bar cut on the straps ( i even gave them the ref of the watch), they confirmed it but when it came it didnt have any cut. I wrote 2 emails about the problem, 0 answer until now( which is kinda frustrating this beeing my third order of a custom strap from abp). Im sorry to say that this was my last order.

From order to delivery everything went very smoothly.

Brilliant ServiceI contacted ABP after making a small error on my order and they went above what one would expect to make it right for me. The new straps arrived promptly and i am very satisfied with the whole experience. Merci

I was assisted by Damien throughout my time here and he made adjustments and clarified things whenever I asked and gave me peace of mind throughout the purchase.

My only gripe is requiring a signature for delivery by the USPS. inevitably I'm not home at delivery and then must go to the post office where they have trouble locating your package.

i purchased 2 straps in November one was stock the other needed to be made. I received the straps and found that the one that was made was the wrong color. I contacted ABP and was told a replacement would be made and sent ASAP. I followed up on:1/2/191/9/192/11/192/26/19and 3/6/19In their response to my email dated 1/9/19 I was told the strap was being made and they will have it completed by the end of that week and sent out.as of 3/7/19 I still have not received the strap.So I have no strap, no explanation as of the status . In fact they stopped corresponding with me after the 1/9/19 email.this company came highly recommended to me but has been a major disappointment and I will tell the gentleman that gave me their recommendation (he works for a very high end jewelry store in the U.S.) that their service is horrendous and I will never purchase anything from them again and will advise others to do the same.

Well received, nickel thank you

Excellent ! Quickly sended to the other side of the world !

Exceptional quality and workmanship, easy to deal with, honest. Great experience!!

Ordered a watch strap with express delivery. Was told it had been shipped. Strap never arrived. Emailed several times and finally received a reply stating that I would be refunded express delivery and they would reship. Emailed countless times and tried calling. No reply. No strap. The order was placed over 3 months ago now!! If you must use these people ensure you pay by credit card so you stand half a chance of getting your money back if (when) they screw up and refuse to return any correspondence.

I ordered a strap that was already in stock and I chose the fast shipping method 1-5 days.After 4 days I receive a email where it said it was ready to ship, now it has been 10 since I made the order and still no strap.I have tried to contact abp concept but no reply.The shipping agency tracking system is showing the strap is on it way.Very POOR response I'm not in any way satisfied with ABP CONCEPT

Ordering online from the US, the process was smooth as can be. The order was acknowledged immediately and fulfilled quickly. The delivery took only a few days and the product was just what I wanted. Overall, a very good experience!

Excellent customer service. Quick delivery.

Excellent quality and quick delivery.

straps are great, exact fit and high qualityresponsive customer servicei had my straps custom made

Spectacular work product. I ordered from the US and there were some issues getting things done in a timely manner, but once I called they got things squared away immediately.

1 month to receive my order. 10 days after Christmas. Without a word of apology. No coupon. I will never return and do not recommend your site.

Product received in good order,will continue to purchase in near future .. cheer

Great website, easy configuration of individual straps. Delivery time was many weeks. However, great products!

Great service, fast delivery, excellent quality.

Fantastic quality watch strap in alligator. Reasonably quick delivery without any delays in customs to USA. I needed an unusual size that was hard to find on other sites, but was no problem for ABP. I will definitely be ordering from ABP again if I want one of the best made straps in the world.

Bracelet delivered on time and well made. I was surprised by the color compared to the website. But I guess that's because of the light. Happy overall.

Order was shipped quickly. Packaging of products could be done a little better. I do understand that it helps keep costs down for the consumer. Asked a few questions through the email, however response was a little slow. Took 3 days to reply.

There are many straps available for my Panerai watch but ABP is one that matches the high end quality of the watch.

very professional and attentive to customer needs, top-notch sales service!

Hello,Unfortunately I bought my bracelets during a period with a promotional code, but not being aware of it, I paid the full price.When I asked for the discount to be granted, I didn't even get an answer.On the other hand, the products are of very good quality.

Very good transaction. Gas delivery and as usual, high quality products

Very useful website to define a made-to-measure watchband. The result corresponds to my expectations.

Artisans will answer phones and walk you through process. They also pay close attention to catching mistakes in ordering custom straps.

A little long in terms of lead time, but that's the price to pay for exceptional bracelets with a perfect finish. Having tested most high-end bracelet manufacturers, ABP really stands out: top quality.

Quality of the leather, choice of options, compliance with order specifications, delivery times and communication: everything was right for this first order. Admittedly, quality comes at a price, but as with B***tta's latest model, "price is forgotten, quality remains". If durability is anything to go by, I'm going to need new watches to be able to come back more regularly. I highly recommend it.

Splendid service. I'll wanted the strap to be similar to a OEM strap in colour and they picked the right skinn. I'll be back

Answer time on e-mails is a little bit long sometimes. Asked for a picture of the complete hide- the configuration picture wasn't meaningful enough. Received some pictures of a great hide and ordered on this base- in the end I got a strap which was definitely different colour- nice too- but not what I ordered. I wrote a email to ask if they took the wrong hide- the answer was, that the colour on this specification changed some months ago!? So why did I get pictures of a hide/colour that wasn't nearly the same for months???

ABP was responsive and helpful. They have an astounding array of hides to chose from. When the strap arrived it was gorgeous! I'm already thinking about my next band!

These people make beautiful straps. Don't hesitate to buy one!

Excellent service and product quality

ABP being French,I write to you in French,why 1 star,ABP did not respect its engagements,delivery 1 month instead of 10 days,the sold bracelet cannot adapt to the Hermés buckle,ABP sold me pistons not adaptable on the watch,the price of this bracelet 215 is not justified,on receipt of this bracelet no invoice,only a delivery note,according to their e-mail,I was to be compensated,to date no compensation,I leave it to you to register my dissatisfaction.Kind regards.A.Lemaître

I ordered three classic alligator straps--one brown and two black. One of the black straps has a noticeably more glossy finish, and a different buckle (i.e. different buckle design that the other two straps, and different than shown on the ABP website).