Customer reviews of Abpconcept

8,9 /10

Based on 2 201 published reviews

5 1 738 79% 4 145 7% 3 89 4% 2 66 3% 1 163 7%

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

Reviews 1, 3, 4 and 5 stars

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Dhr. V.

Published on 09/08/2017 à 09h58 following a purchase from 09/08/2017

Great straps, good service

Nicolas

Published on 27/07/2017 à 16h25 following a purchase from 27/07/2017

Rather long delivery time Correct quality but rendering not really in line with photos Not a perfect fit with the watch

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Graham C.

Published on 18/07/2017 à 17h25 following a purchase from 18/07/2017

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over 100 but in all honesty had the look of a cheap 5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!

Amir M.

Published on 12/07/2017 à 20h44 following a purchase from 12/07/2017

They are Amazing . I have bought from them a few times. This time I dealt with Leo on email . He sent me pictures , ideas etc etc . I received two stunning bands in a few weeks in the mail .Not cheap but nothing great ever is.Highly recommend.

Marion C.

Published on 09/07/2017 à 09h10 following a purchase from 09/07/2017

Superb quality, total customization and top-notch customer service! A real favorite!

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Winnie L.

Published on 07/07/2017 à 20h26 following a purchase from 07/07/2017

with a very reasonable price you can take full control over the watch strap, why limiting our choices by the big brands?

Grégori

Published on 05/07/2017 à 21h51 following a purchase from 05/07/2017

Fast delivery and well-made vintage bracelet

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Katia H.

Published on 05/07/2017 à 14h11 following a purchase from 05/07/2017

It was what I expected and even better!

Kozlowski P.

Published on 05/07/2017 à 13h42 following a purchase from 05/07/2017

tres beau bracelet

Client

Published on 05/07/2017 à 10h13 following a purchase from 05/07/2017

Simple rubber bracelet order. Good quality, comfortable to wear, quickly available in store.

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Reid

Published on 20/04/2017 à 19h54 following a purchase from 20/04/2017

Great service and great quality

Fred

Published on 20/04/2017 à 08h13 following a purchase from 20/04/2017

Very good products and efficient customer service. A commercial gesture was agreed following an extended delivery time. Modulo... that it was impossible for me to take advantage of it, as the instructions given were really unclear.

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Response from Abpconcept

Hello,We're sorry if we didn't make it clear in our e-mail. In fact, all you had to do was reply with the model you wanted as a commercial gesture! The offer is still valid, of course, so don't hesitate: [email protected] if you need anything, I'm still available by phone on 01 42 86 13 52.Léo de l'Atelier du Bracelet Parisien.

Nadine C.

Published on 13/04/2017 à 09h41 following a purchase from 13/04/2017

An incredible choice of leathers, colors and finishes for a magnificent finished product! Delivery times respected, and a warm and knowledgeable welcome in the boutique. No more hesitation, I'll be changing watch straps often!

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Mehrdad S.

following a purchase from 24/10/2024

Great customer service

Uffe

following a purchase from 22/10/2024

Really great products!