Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
09-05-22 Order placed.11-05-22 Order Shipped.31-05-22 Carrier returns package to sender without delivery attempt (and yes, I filled out my address correctly).03-06-22 Still no package, no contact by ABP.Upon research I discovered that the basic shipping option has a lot of bad reviews. Still ABP keeps using them.
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Remi P.
Rating: 4 out of 5
following a purchase from 25/05/2022
Good replacement bracelet for my moonwatch, at a slightly lower price than Omega's and for a similar perceived quality. We'll see if it lasts longer than the 3 years of the one it replaces,
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Patrick F.
Rating: 3 out of 5
following a purchase from 18/05/2022
2 reminders were necessary; the manufacturing date sent by e-mail was wrong! It was only after my 1st reminder that production was launched!
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Kevin
Rating: 4 out of 5
following a purchase from 18/04/2022
Good value, good quality strap as described. Delivered quickly. 4 stars only because of sizing guide. If you have a small wrist, check sizing carefully before ordering. I ordered Medium according to the guide but I now believe that Small would have been much better for me.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 05/04/2022
Fast delivery
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Serge
Rating: 3 out of 5
following a purchase from 30/03/2022
after 1 month I contacted them to find out the status of my order, but they ignored me! A few days later I received my order, but it didn't conform... On the other hand, the after-sales service immediately took my problem into account, and now I'm waiting for my bracelet (320 all the same). Hoping for the best for the future....
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Andre F.
Rating: 1 out of 5
following a purchase from 22/03/2022
Absolutely dreadful. A crocodile watch strap I purchased fell apart after about three weeks (it cost c. £250!)When I explained this to them (with a picture), their response was they could do nothing because it was past their own 15 day limited guarantee. What a shambolic service - no pride at all in their product.I have returned it and am awaiting a full refund. Given their awful attitude - I am expectant of having to take them to a local small claims court. What a terrible experience for a what is claimed to be a premium product.Avoid at all costs.
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Jermain Y.
Rating: 1 out of 5
following a purchase from 14/03/2022
Customer service no good received my order 2/10 order two strap one leather one rubber r strap doesn't lineup been calling no answer been emailing can someone contact me order #21434
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Véronique F.
Rating: 4 out of 5
following a purchase from 12/03/2022
Leather products of very good quality and excellent finish (Apple Watch leather strap and iPhone case with double card case).4 stars instead of 5 because:1/ Delivery time exceeded (long waiting time). Follow-up carried out. 2/ Two spots of glue left on the iPhone case, which I had to remove myself using a specific product + the quality of the leather on the double card case was "second-rate" (thinner and "blackened"). Too bad
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Jean C.
Rating: 4 out of 5
following a purchase from 05/03/2022
very nice product, good quality, it's a shame that, as usual, order tracking is a bit whimsical: I asked for a case for Iphone 13 and I received a case for Iphone 13 ProThis doesn't interfere with use, but the camera window is too large by at least 1cm, which isn't necessarily very aesthetic....(mine has only 2 lenses, the Pro has 3)I could have sent it back, but I was afraid of the delays, sometimes interminable.
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Niel
Rating: 3 out of 5
following a purchase from 04/03/2022
The colour of the medium brown strap does not resemble the photo, it is darker without any hint of orange hue.
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RT
Rating: 1 out of 5
following a purchase from 15/02/2022
To little disaponted, For this model of Rubber B bracelet there is no possibility to choose the size... and the bracelet closes certainly but is a little short.It looks to my taste a little unsuccessful for a Rolex ....Voila...Thank you for your answer: "it is a buckle version therefore standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I invite you to choose a different reference. "Unless I'm mistaken, I didn't find this information before my purchase...so it was too late for me...Useful, I hope, for future buyers.
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Response from Abpconcept
Hello Sir, this is a pin buckle version, so standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I suggest you choose a different reference: https://www.fr.abpconcept.paris/products/bracelet-montre-watch-band-strap-rolex-submariner-41mm-ceramic-glidelock-caoutchouc-rubber-bsur to which you should adapt your folding clasp. Yours sincerely, ABP
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Brongniart S.
Rating: 4 out of 5
following a purchase from 31/01/2022
A blue alligator strap, very beautiful and very well made. Almost nothing missing. Just a centimeter or two on the longer length to use the two loops. Right now, I'm just closing the bracelet and I've got a loop that's useless. Other than that, all clear. Fast, well-packaged delivery.
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Armand M.
Rating: 3 out of 5
following a purchase from 19/01/2022
I have already sent an email to ABP to date with no response.
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Matthew S.
Rating: 1 out of 5
following a purchase from 16/01/2022
Incompetent. Disorganized. Rude. Non responsive. Can't get anything right. That's ABP.
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Zintz L.
Rating: 3 out of 5
following a purchase from 13/01/2022
Very nice bracelets, good quality but 1st order, good bracelet but wrong buckle color and delivered without interchangeable pumps although paid2nd order, good bracelet and good buckle color but delivered again without interchangeable pumps also paid
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Pe
Rating: 1 out of 5
following a purchase from 10/01/2022
Delivery out of time: arrives after 1 month instead of 1 week as advertisedArrived after Christmas (order at the end of November) No caseFor the price it's unacceptable I'd ordered before and I'd already had a problem with the delivery time but even if you take the margin it's always the same. Customer service offers no solution or compensation.
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Freddy L.
Rating: 4 out of 5
following a purchase from 06/01/2022
Fast delivery, good quality, shame about the shipping costs.
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Vincent
Rating: 3 out of 5
following a purchase from 04/01/2022
The work on the bracelets is quite well done. However, the service is not up to scratch. Delivery times not respected, no information, the parcel goes through Switzerland, Germany then Belgium to deliver the north of France! 30-day delivery for products in stock? I bought other ostrich bracelets in the same collection on an English website. 2 times cheaper and the same quality as ABP! 10-day deliveryWhat do you think?
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N. K.
Rating: 1 out of 5
following a purchase from 23/12/2021
No response to complaints. Do not bother with undelivered goods. Catastrophe. Never again.
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Nicolas M.
Rating: 1 out of 5
following a purchase from 17/12/2021
Product conforms to the order but the gift wrapping is shabby, worthy of a costume jewel at 10 euros!!!! I'm ashamed to offer a gift at this price in such packaging !!!! As for the "dialogue" with customer service, it's non-existent, no response.
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Michael
Rating: 4 out of 5
following a purchase from 16/12/2021
Fast deliveryProduct quality is great
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Christian
Rating: 4 out of 5
following a purchase from 15/12/2021
Item received with a defect. Very fast return and re-delivery. Very responsive customer service. Bravo
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Didier B.
Rating: 4 out of 5
following a purchase from 11/12/2021
The pin buckle is aesthetically perfect, very similar to the original, except for the metal pin that fits into the bracelet, which can be improved: a little too thin and, above all, the wrong bore, as the screw turns wildly and doesn't lock into the buckle. I hope it doesn't come loose.
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YCH
Rating: 4 out of 5
following a purchase from 10/12/2021
Serious and fast delivery
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Pedro G.
Rating: 4 out of 5
following a purchase from 09/12/2021
All OKTime and product
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Raul A.
Rating: 3 out of 5
following a purchase from 09/12/2021
That one is a nice piece but shorter that I paid for
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G30
Rating: 3 out of 5
following a purchase from 30/11/2021
The manufacture of both my watch bands took a little longer then expected and the clasp on one of them was of a very poor quality. I think the expectations were, on the side of the manufacturer, that you replace the clasp on the band with the original of the watch. Unfortunately for me the original reason why I replaced the bracelet for a strap was to protect the original bracelet and to get a different feel. So I was forced to order an aftermarket clasp. The quality of the leather on the straps was excellent but that one clasp was so stiff it made it unusable until I ordered a different one aftermarket.
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Guenter B.
Rating: 1 out of 5
following a purchase from 26/11/2021
No invoice accompanying the order as could be expected from a company doing serious business. No answers at all to e-mails requesting an invoice, nether when written in English nor when in French.Furthermore, one of the straps - alligator - is crooked on the watch side. No answer to that problem, too.
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OliviaG
Rating: 4 out of 5
following a purchase from 19/10/2021
A bit long to arrive but the service was absolutely fine!
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Didine S.
Rating: 1 out of 5
following a purchase from 19/10/2021
Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order
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Response from Abpconcept
Hello Madam, our product sheet indicates between 2 and 10 days delivery. It depends on our stocks. We have informed you of the unavailability of this bracelet and have done our best to keep you informed of its delivery date. We understand that you would like this product as soon as possible, but unfortunately we have done our best to provide you with an answer.
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Roman G.
Rating: 1 out of 5
following a purchase from 15/10/2021
Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????
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CF
Rating: 4 out of 5
following a purchase from 28/09/2021
The delivery process works bite it took a little long
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Massimo C.
Rating: 1 out of 5
following a purchase from 04/09/2021
Very disappointing purchase. I bought a watch band for a specific collector's watch understanding it would be a solution for the watch I already own. Instead, I got a band with no clasp making it impossible to use the band on the watch.Deceiving advertising.MC
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Tareq S.
Rating: 1 out of 5
following a purchase from 31/08/2021
I was expecting something nice very disappointed to a point that I will not use the strap
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Jan W.
Rating: 1 out of 5
following a purchase from 31/08/2021
The product broke after just a few times of use and despite several emails concerning reimbursement, nothing has happened.
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Wojtek
Rating: 1 out of 5
following a purchase from 21/07/2021
I'll basically just got different color strap than the ordered. I sent two complaints within a week with full justification incl. pictures. First dropping the email to contact listed in order and the second filling in a special form in the website. Next few days passed and I still don't have any answers to any of them. They just completely ignored me. Sad but true.
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Josh
Rating: 3 out of 5
following a purchase from 03/07/2021
It's my second strap order with ABP, the 1st order was processed previously seamlessly and without issues. But this second order made in early May 2021 took 1 month to deliver (understandable due to Covid), however they got the strap width wrong and I sent back immediately. **Update the correct strap was finally sent after I managed to reach them on WhatsApp. I have to say the strap is still of the same high quality as before and well-worth the wait. ABP may be too swarmed at this moment but they are definitely not a scam.
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Gregory M.
Rating: 1 out of 5
following a purchase from 08/07/2021
The watch strap I ordered was never delivered to me. It made it as far as Brussels but was returned to Paris and I have not heard a word from ABP. I have contacted them several times through email, but get no response. This is a shame as their watch straps have been really good, but they do me no good if they can't even ship it to me. Very disappointed
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Morten R.
Rating: 1 out of 5
following a purchase from 26/06/2021
Bought two Rolex straps from ABP, The shipment was lost in mail, and communication started to fix the missing straps, They answered two email politely, then stopper answering my emails, and haven't heard from them since.Don't expect them to fix any problems that occur.
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