Customer reviews of Abpconcept

8,9 /10

Based on 2 200 published reviews

5 1 738 79% 4 145 7% 3 88 4% 2 66 3% 1 163 7%

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

1 star review

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Jewelry G.

Published on 28/05/2018 à 14h41 following a purchase from 28/05/2018

This bright idea of a niche business once created by renown Jewelry artisan was once a real gem for cognoscenti , an exclusive and high quality little secret for luxury watches VIP customers or a go-to reference for Jewelers...Fifteen years later, now run by a not so prodigal son like a Seven Eleven with untrained, unprofessional Millennials with a (faux Parisian) high nose attitude, it has become a mainstream staple for pretentious hipster wannabees who just bought their first pre-owned Rolex. Overpriced products, messy commercial follow-up and service, they are now outplayed by other recognized competitors around the world...Don't fall for this overrated French tourist trap.

Response from Abpconcept

Dear Jewerly Girl,First of all we would like to thank you for your comments. We understand your point of view. We are very touched by your message, it's very important for us to let you know that our workshop and our straps are still Parisians. Now we hope that you can give us your feedbacks on your recent experience at ABP. We take very seriously our customers advises and thoughts as this is how each of us as human beings evolve and grow. Our email address is the following : [email protected], don't hesitate to contact us if you have any questions, or comments to add.Have a great day,ABP Team

Steven B.

Published on 08/03/2018 à 11h28 following a purchase from 08/03/2018

1. Holes for spring bars tiny, impossible to push spring bars through.2. I selected curved ends for the strap at a cost of 50, later advised to change to straight but no refund of 50.3. Overall quality of stitching is very poor, size, direction of switch both have a big variance. For 310, I expected much better.4. Above issues shared with ABP, photos sent, I'vesent 2 chase e-mails in the past week but still no response - customer service is very poor.

Graham C.

Published on 18/07/2017 à 17h25 following a purchase from 18/07/2017

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over 100 but in all honesty had the look of a cheap 5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!