Customer reviews of Abpconcept

A blue alligator strap, very beautiful and very well made. Almost nothing missing. Just a centimeter or two on the longer length to use the two loops. Right now, I'm just closing the bracelet and I've got a loop that's useless. Other than that, all clear. Fast, well-packaged delivery.

Selling Aliexpress product for three times as much money, without even giving a hint of the origin of the product. The images on the site are nicely photoshoped so the details of the product looks much better, colours richer and deeper, but what arrives is unsatisfactory.

I have already sent an email to ABP to date with no response.

Very nice bracelets, good quality but 1st order, good bracelet but wrong buckle color and delivered without interchangeable pumps although paid2nd order, good bracelet and good buckle color but delivered again without interchangeable pumps also paid

Quality of strap was very good; however, it was slightly too small. I've repeatedly messaged the team to identity options but have not had any response at all. Product doesn't come with any instructions for refunds or replacements. I'd love to just replace but have no idea what to do!

Fast delivery, good quality, shame about the shipping costs.

The work on the bracelets is quite well done. However, the service is not up to scratch. Delivery times not respected, no information, the parcel goes through Switzerland, Germany then Belgium to deliver the north of France! 30-day delivery for products in stock? I bought other ostrich bracelets in the same collection on an English website. 2 times cheaper and the same quality as ABP! 10-day deliveryWhat do you think?

Fast deliveryProduct quality is great

Item received with a defect. Very fast return and re-delivery. Very responsive customer service. Bravo

The pin buckle is aesthetically perfect, very similar to the original, except for the metal pin that fits into the bracelet, which can be improved: a little too thin and, above all, the wrong bore, as the screw turns wildly and doesn't lock into the buckle. I hope it doesn't come loose.

Serious and fast delivery

The product's finish quality is a little disappointing for the price.

All OKTime and product

That one is a nice piece but shorter that I paid for

The manufacture of both my watch bands took a little longer then expected and the clasp on one of them was of a very poor quality. I think the expectations were, on the side of the manufacturer, that you replace the clasp on the band with the original of the watch. Unfortunately for me the original reason why I replaced the bracelet for a strap was to protect the original bracelet and to get a different feel. So I was forced to order an aftermarket clasp. The quality of the leather on the straps was excellent but that one clasp was so stiff it made it unusable until I ordered a different one aftermarket.

This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.

I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.

A bit long to arrive but the service was absolutely fine!

The delivery process works bite it took a little long

I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.

You sent me a wrong size of the strap I bought, Damien offered to send a new one, I made some observations and I didn't get any reply in return. Basically you sent me a wrong product, different form what I bought and you just left things like that.

It's my second strap order with ABP, the 1st order was processed previously seamlessly and without issues. But this second order made in early May 2021 took 1 month to deliver (understandable due to Covid), however they got the strap width wrong and I sent back immediately. **Update the correct strap was finally sent after I managed to reach them on WhatsApp. I have to say the strap is still of the same high quality as before and well-worth the wait. ABP may be too swarmed at this moment but they are definitely not a scam.

Great strap. Superior craftsmanship. The only downfall, which is a big one, is the strap does not fit the timepiece that I purchased it for.

I ordered a strap along with a steel-finished folding clasp. At first, I received only the strap, of which the quality is very good, but not the clasp. I sent emails to inquire about this, but there was no response after a few days; I had to make an international phone call to request for the missing clasp. Yet, the clasp that arrived was of a wrong colour -- yellow gold! I sent another email regarding this 2 weeks ago but there was no response again. I wonder if they ever read the customers' emails.Additional notes:Not having been informed, I received the correct steel clasp a few days later. Problem solved!

First purchase was handled quickly. Second purchase was slower than expected. When I emailed them, a response came that they just shipped it. But, the shipping notification from DHL did not arrive for another two days. Their alligator straps are good quality for the relatively low price.

It's a beautiful realization but the price isn't cheap for a watchband!!!!

Made-to-measure bracelet rather expensive....But indispensable for enhancing a watch! The wait was long but the result was absolutely exceptional.Top customer service.

Very average sales follow-up ...

SorryLeider hat die Schließe einen Fleck, kann sie aber aufgrund verschiedener Umstände nicht mehr austauschen, kann passieren.Diesesmal leider dumm gelaufen, weil Geburtstagsgeschenk und weiterer Zugriff auf das Band leider nicht möglich.mfgMichael

Great product (exactly what I ordered), which arrived on-time. I appreciated their communications, which kept me in the loop throughout the entire production and shipping process. I'm particularly impressed with the variety of leathers and colors offered, although I will say that their prices are noticeably higher than most of their comparable-quality competitors.

Product I bought never turned up and company stopped replying to my emails, will not use again

Helpful support, timely delivery. Feels and looks great, all for 1/3 of the price of an original Omega crocodile strap. We'll see if it lasts 15 years of daily use like the original did.If it does, I'll give it the missing star, for a full 5.

Very good quality, lot of materials but very expensive

Leather strap was hand made very good and customer service was polite. Just needed to be a bit more clear on dispatch and delivery and I ask for some assistance on fitting the strap but I got no reply. I was compensated with an extra tool peace for the delay which I was very thank ful for.

Fluctuating quality concerning the leather. Errors in production are relatively frequent (2 times on 5 straps). One time the error was swiftly corrected and a new strap was sent. Next time the shop doesn't even send a reply.

Average...The holes were undersized sized, and the width is oversizedNot too happy

Order took a fairly long time to fulfil - around 5 weeks from ordering to delivery.The goods arrived in good condition although the watch strap I had ordered was noticeably thinner than the strap currently on the watch and for the price paid I would expect a thicker, more substantial feel. The quality of the leather appears to be good though and the strap is well made otherwise. The buckle ordered had been fitted to the strap which was good as it saved me fitting it myself.

Very nice product, the quality is irreproachable. The classic generic folding clasp is very correct and fitted, and the delivery time is correct (20 days for manufacture).

The quality of the is always perfect (already 6 straps commende) et number of possibilities is always increasing ! Delivery time is unfortunately a little bit long... But when we want quality, we have to wait.

It would be nice if you had an English version of the emails that could be sent. I ordered 2 gift certificates to try to get to a specific amount and it would be nice if they could have been combined.