Customer reviews of Abpconcept

I found my leather watch straps from ABP Paris to be high quality.Communication with their team was fine, including after I placed my order. Although they forgot to inform me when my order shipped out, they were quick to reply me once I emailed them to follow up.No issues and I plan to order from them again.

Great and very special handcrafted product (leather watch band), gorgeous, perfect communication, I will come back, thank you

Ultra-customized bracelets made in Paris, that's what ABP is all about! I'm a big fan of the concept, as I'm particularly creative. The team is close to its customers, and waiting times are sometimes long, as a result of the company being a victim of its own success. A small company on a human scale that's great to support in these tough times!

A very nice custom item that came as described. Excellent communication from the manufacture.

Amazing quality strap

Great across the board.

Muy buen producto y mejor atencion.

Unfortunately, the bracelet itself is not calibrated for my Rolex. Two stars for the quality of the item, which is unfortunately unusable.

Took a little longer than usual but eventually came. Made a mistake with one of the items and put in a request about about sending the right deployment clasp and they have not returned my email.

Mixt experience with my order. The leather strap for the watch is marvelous. Very nice made, even nicer than I expected it to be. For this 5 stars. Also the first contact with ABP was very friendly online and the order was very professionally handled. Again 5 stars.Disappointing was the experience when it came with the sending. The address was clearly written at the moment of the order, but ABP forgot to mention the c/o adddress. The registered package could not be delivered and was on the way back to the sender. This was the moment I missed the delivery and found out, that the committed track & trace number did not work. I had to call twice to ABP to receive the number. By e-mail was no answer after 48 hours of writing. Lastly I had to pay for the 2nd delivery for Swiss Post. For this experience only 1 star. So the mix is 3 stars overall.Thank you guys, you did a nice job for the strap which will make me happy for long time.

I have received the straps from you. I like it very much. Thank you Manager Damien for your help.

I have been very satisfied with ABP and highly recommend them. I ordered 2 NATO nylon bracelets which were delivered quickly and are of very good quality for a very affordable price. On my 2nd order I even received the bracelet twice. I wrote to ABP to let them know and they told me it was a mistake but that they would be happy to offer it to me! A top-notch company! What's more, their products are compatible with Rolex, Panerai, Breitling and Cartier....

My new strap exceeded all my expectations and was delivered in a timely fashion. I will be buying again from this fine firm.Michael

Fast, nice, high quality, thank you

Great service - quick shipment and great products:-)

Quality of the products is amazing. I have bought leather straps from multiple manufacturers over the years and ABPs quality is the best I have come across.

High quality products. Shipped in time, as promised. When package "dissapeard" somewhere on the way, the customer support was very helpfull and kept me well informed. I received the straps shortly after customer support was involved. Happy customer!

Item arrived in good packaging and condition. Good quality watch band and clasp. Slight time delay which is to be expected.

Great Product, Great Price...

Superb quality and excellent communication.

Although the watch band took nearly 6 weeks to arrive, it was a beautiful, bespoke watch band that improves my Bell & Ross immensely! Thank you!

Top quality of the products and good dialogue with the store.

Really nice product. Well made and stylish. Perfect for my IWC Portofino.

Beautiful alligator band; perfect size and finish.

The best at all that they do.

Great quality product. I love the finishings on the croco strap for my reverso. Fast shipping too to Indonesia. Overall very happy and will buy again from ABP Concept Paris.

I really love your strap it looks like the strap was factory made.

Excellent service!

I purchased an aftermarket buckle for a Cartier watch. It was not especially cheap, though as was unhelpfully pointed out to me as if I was completely naive, it is "less than 1/10th the price of a genuine.". I didn't ask for a refund or return but I expected that the quality be a bit higher for such a reputable vendor. This buckle was no better (worse in fact) than similar Chinese offerings on eBay for half the price not counting the high shipping rate. In the end, I don't really care that the buckle was poor quality, even though I expected better, but having a customer service person condescendingly explain the cost of solid gold Cartier buckles to me was unhelpful. I am quite familiar with the cost of Cartier watches and their genuine parts - I could easily buy one but I felt like pursuing another option from a trusted service like ABP. My recommendation is to 1) not sell the knockoff buckles as they tarnish the reputation of the store and 2) remind your employees that the people that shop here tend to have some vague conception of the type of product they are buying.

very good products, excellent service, perfect delivery, very satisfied customer .Serge THIRY

I placed two ordersThe first, a phone cover, fast delivery for craftsmanship and beautiful quality.The second order, a custom-made bracelet, the error... I didn't receive my complete order, the item wasn't exactly what I'd asked for, even though I'd given the model information for my watch, and the delivery time was terribly long - 3 months!I've written to the after-sales service several times, but I've had no reply apart from one from the webmaster, who said I'd be contacted shortly... It's been 3 weeks now... I'm amending my note because they came back to me, the after-sales service was on holiday... It's a pity that the absence of one person blocks the after-sales service... The quality is there, but the delivery times are very long.

Watch strap when received was not correct. Two emails sent so far have not been replied to. Help before making order was excellent but after sales service appears to be non-existent! No answer to telephone enquiry.

Unbelievably bad service. Ordered a watchstrap for my husband's birthday on May 3rd 2020. Two days later I received an email to say that the order would be delayed due to covid-19. I was told to expect a 6-week delay which I wasn't pleased about but appreciated the advance warning. 9 weeks later still no strap and no response to my email and Facebook Messenger enquiries. I fear I've lost my money. What a terrible way to treat people.Update: my one star review prompted a promise to investigate why the strap hadn't arrived and a promise to follow up. That was 10 days ago. Needless to say Diana hasn't been in touch since.Update 24th July. After numerous emails and posting on social media, I received a full refund today so my review is now 2 stars rather than one.

I had used ABP before and found them good, so thought it safe to make use of a tempting discount offer to get a new strap for my IWC. ABP are attractive because of the colours on offer, not the IWC black / brown, I went for a blue.It got delayed because of Covid19, ok I understand that, but I'd say its grey not blue. Strap looks good quality, but not what i was expecting, so it will sit in a reserve drawer and I'll have to look again.

Great Quality and perfect finish.Communication even during lock down was perfect and made it easy to wait a little bit longer.My next one will be from ABP Concept for sure.

Wonderful work

Due to the Corona crisis there was a communicated delay. It would take an extra 16 to 20 working days to finish my strap (it was in production). Now, at day 22 (after numerous emails) I'm told to wait another 10 days! Not a great way of customer service.... And really, how can anyone work more than 30 days on one strap???

Absolutely the nicest products I have seen!

The alligator apple band was better than expected. Will not be my last purchase

Great product and timely production.