Customer reviews of Abpconcept

Product I bought never turned up and company stopped replying to my emails, will not use again

Fluctuating quality concerning the leather. Errors in production are relatively frequent (2 times on 5 straps). One time the error was swiftly corrected and a new strap was sent. Next time the shop doesn't even send a reply.

I ordered a watch strap on their website and payed for it! They wrote to me that there will go betveen 2 - 15 days from they have prepared the strap. Now it has been over a month ago and I still dont recieved anythings from Them. I had tryed to contact Them with no results.I really dont Think I ever will do business with This form again.

Unfortunately, the bracelet itself is not calibrated for my Rolex. Two stars for the quality of the item, which is unfortunately unusable.

Watch strap when received was not correct. Two emails sent so far have not been replied to. Help before making order was excellent but after sales service appears to be non-existent! No answer to telephone enquiry.

Unbelievably bad service. Ordered a watchstrap for my husband's birthday on May 3rd 2020. Two days later I received an email to say that the order would be delayed due to covid-19. I was told to expect a 6-week delay which I wasn't pleased about but appreciated the advance warning. 9 weeks later still no strap and no response to my email and Facebook Messenger enquiries. I fear I've lost my money. What a terrible way to treat people.Update: my one star review prompted a promise to investigate why the strap hadn't arrived and a promise to follow up. That was 10 days ago. Needless to say Diana hasn't been in touch since.Update 24th July. After numerous emails and posting on social media, I received a full refund today so my review is now 2 stars rather than one.

I had used ABP before and found them good, so thought it safe to make use of a tempting discount offer to get a new strap for my IWC. ABP are attractive because of the colours on offer, not the IWC black / brown, I went for a blue.It got delayed because of Covid19, ok I understand that, but I'd say its grey not blue. Strap looks good quality, but not what i was expecting, so it will sit in a reserve drawer and I'll have to look again.

Due to the Corona crisis there was a communicated delay. It would take an extra 16 to 20 working days to finish my strap (it was in production). Now, at day 22 (after numerous emails) I'm told to wait another 10 days! Not a great way of customer service.... And really, how can anyone work more than 30 days on one strap???

I order a stock (not custom) strap from ABP, as I have in the past. The strap arrived on January 2 and I found it is defective in that it has no holes, and is, therefore, unusable. I emailed ABP about the problem, with pictures attached. As of today, I have not heard back from ABP about the strap.The straps I ordered in the past were always of high quality, but I must give a low score for customer service, and an expensive useless strap.

I ordered and got the strap which I thought will fit . But it doesn't as it's too wide . There were no options for width . That's why the mistake has happened . Your website doesn't even accept my watch code . That's why wrong strap has come to me ??

Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!

Long shipping timeProduct does not match pictures (different color)

Stingray strap looks a little bit plasticAligator leather the same. I think it's the way they treat/polish the leathers.Size run a little bit big vs what they describe

- Poor information provided by the customer service and the website as the Rolex R Strap (rubber) doesn't really fit the aesthetics of Datejust 36 Ref.16233 (there's a gap between the bezel and the strap).

I bought a strap February the 4th.The strap was in stock so to receive it faster I paid for the FAST shipping 1-5 days.On February the 6. I got an email with a tracking number. 10 days later February 16th I received the strap! 12 days after I ordered and paid the strap.In the meantime I have sent 2 emails asking about what's going on! But NO REPLY.The strap quality is ok but the service sucks big time and I still haven't heard anything on why I have paid more for a fast shipment I didn't get ??????

Only part of my order was fulfilled. I ordered a black strap for my Rolex 214270 with a universal glide-lock clasp as I don't want to take my bracelet apart. However, only the strap arrived and no clasp in the package. So I now have to go through the hassle of returning everything and initiating a refund on my credit card. A very annoying and frustrating experience.

Disappointing product, perfectible finish (badly distributed yellow paint).I'm not convinced that this product, an iphone XR shell fulfils its purpose, it seems too short at both ends of the device... A possible design flaw.

The bracelet is much too thin

Although it shipped quickly and looks good, I received a strap with incorrect size tension bar on one side. I mailed days ago for assistance in replacement and have received no response.

Very disappointed with this company, I ordered a strap according to my watch with curved end, and although they knew the model and the brand of my watch, the area of the case was very thick and rubbed, after telling them what happened, I only received an answer about it with a ridiculous discount for next purchases and never answered my emails anymore, I can only think of a huge lack of professionalism and the worst of all of respect and education towards the customer, nothing recommended.

Loop not centered.

more than two months to receive just NATO !! Wake up ABP and from France to France

Customer care is almost non-existent.

Order forgotten and therefore received a long time later following several reminders and badly designed bracelets: 8 holes to close it with the pin buckle!!!! Ridiculous. +Finish not worthy of the price. Sorry, I've always had a good image of ABP, but this time it's really not worthy of the reputation...

Although this was an inexpensive calf strap & was well made, I expected it would have the ABP panache & style but, sadly it did not & was very ordinary.

The staff of ABP communicate orders with prompt replies, however, their capabilities to follow client instructions for orders is very poor.When I placed my order I requested it to be shipped FedEx to the USA as I paid for express shipping. However, the ABP staff ignored my request and sent it via chrono post. Chronopost being the absolute worst service to use when shipping to the US, lost my package. It was supposed to arrive in 3 days, however I was forced to wait 1 month until ABP deemed my order lost and started to remake my strap. I requested many times for the ABP staff to make sure they send my order to the correct address. The staff ignored this request and sent the order to the wrong address number.. This created many problems for me and this is not the first time this has happened with your company. Finally I actually received my order via FedEx. Unfortunately, the strap size and shape was completely wrong and not what I requested. The staff awknoledged the mistake and remade the portion of the strap that was originally made incorrectly. I also had to ask more than once for you to stamp your product with the ABP stamp. All products come not stamped and I realize you don't make all the straps you sell, but since this is a custom order, the products should be stamped by the manufacturer.. All of my past straps are all stamped with ABP..I think your problem is very simple. Your company rushes on customer orders and does not Follow order instructions. This in return creates a product of less quality and less detail, along with mistakes. I have been ordering straps from ABP for many years and I have even been into the store in person to order a strap from Roman whom I used to deal with. My orders were always outstanding. Today, the attention to detail on customers orders is very poor. I hope on any future orders I may place, all of this can be avoided and I can have a more smooth experience.