Customer reviews of Abpconcept

My only gripe is requiring a signature for delivery by the USPS. inevitably I'm not home at delivery and then must go to the post office where they have trouble locating your package.

Product received in good order,will continue to purchase in near future .. cheer

Great website, easy configuration of individual straps. Delivery time was many weeks. However, great products!

Bracelet delivered on time and well made. I was surprised by the color compared to the website. But I guess that's because of the light. Happy overall.

Order was shipped quickly. Packaging of products could be done a little better. I do understand that it helps keep costs down for the consumer. Asked a few questions through the email, however response was a little slow. Took 3 days to reply.

Hello,Unfortunately I bought my bracelets during a period with a promotional code, but not being aware of it, I paid the full price.When I asked for the discount to be granted, I didn't even get an answer.On the other hand, the products are of very good quality.

A little long in terms of lead time, but that's the price to pay for exceptional bracelets with a perfect finish. Having tested most high-end bracelet manufacturers, ABP really stands out: top quality.

Answer time on e-mails is a little bit long sometimes. Asked for a picture of the complete hide- the configuration picture wasn't meaningful enough. Received some pictures of a great hide and ordered on this base- in the end I got a strap which was definitely different colour- nice too- but not what I ordered. I wrote a email to ask if they took the wrong hide- the answer was, that the colour on this specification changed some months ago!? So why did I get pictures of a hide/colour that wasn't nearly the same for months???

I ordered three classic alligator straps--one brown and two black. One of the black straps has a noticeably more glossy finish, and a different buckle (i.e. different buckle design that the other two straps, and different than shown on the ABP website).

Good responsiveness to stock problems.

Have bought 2 watch straps from ABP

I received a watch band that is too large. I have tried to contact Abp Concept 5 times via email and their Contact Us page on their site with no response. I have no idea how to get a response from ABP Concept to correct the situation. I have received an email, I am exchanging the product.

The strap configuration system and the choices are excellent. ...but the system never lets you order. Tried several times with different browsers, after the final step you end up on the home page with an empty cart and no order.I liked the strap I made, so I tried again and made a PDF with the configuration –no problem with the excellent tool. …and then I tried ordering by email. No reply. Tried again. No reply for days. Tried again, got some replies.... to make things short: It took another few days of waiting and asking for info before I got a nice reply and useful improvement to my design …blabla… same difficulties with the payment link Finally got payment done.No information on the status after the estimated delivery time was over a few days... request by email... no reaction... few days later: the strap arrived and I love it :) Final small disappointment is I never got the discount for registering on their page, which I did before my order. They somehow missed it too, when I asked for it by email – a little late after paying the full amount – you may guess it: no reply Note that I wrote in English, not French

In the past I placed my orders in Paris - offline. Still today I am very happy with the "bespoke" leather straps. This time I tried your online shop with just some simple "perlon" straps, to give it a try, as I can´t travel to Paris so often. One strap is very nice, but the other one doesn´t match the size I asked for. It should have been 22mm but even on my biggest watch (23mm between horns) it doesn´t fit. Because of the (almost prohibitive if you consider it was inside Europe and just a small and light envelope) € 15,- shipping fee I already paid, me didn´t ask for any replacement … Will I try it again? Probably not if I find something more convenient

The site, the products and the service are of good quality...I would like more promotions on the Internet.

Order sent back following the return slip issued

Straps which this company makes has a premium quality. Delivery of my parcel was very quick, I'll do recommend ABC Concept to my friends

Order received quickly, no problems, but not super quality bracelets.

Order placed on June 16 shipped on the 19th officially with a postal tracking that corresponds to nothing. Problem reported, I had to insist for more than 10 days to be heard. They are not the ones who prepare and ship but a partner....1 complaint has just been filed with the post officeFor 2 nato...(47). For me, business is, the customer has paid, the problem is with us, we deliver to the customer, and then we solve our problem internally. That's what I do with my customers.

Strap was paper thin. Much thinner than represented in promotional picture.

Good service some from start to finish

Good experience, response to my queries were very prompt and helpful. Delivery was very quick and most importantly, the product was very well made.Good experience!Thank you!

good, 90% faithful to the original

pity, the quality is not up to the price! the package arrives in a small, simple package without insurance

Easy, quick and effective. A very smooth experience of the online shop. The only challenge is to be 100% sure of the colour of the strap you're buying as you only see it through a screen...

I am satisfied with the quality although it does look better on the website. The delivery was prompt and and fits my speedster very well.

Was a good experience overall. Initially forgot to ship the clasp.

Serious but expensive

Size indicated on the site not correct but sample made so ok in the end

Good quality, in accordance with the catalog.

The quality of the strap is great and delivery to Australia was quicker than expected. The only slight disapppintment was how rough the aged leather strap was. I chose the dark brown aged leather watch strap which turned out to be much lighter coloured when delivered. Perhaps this will darken over time. The texture of the leather was also quite rough, like nubuck. The website gallery mentions vintage leather which is what I had hoped for but this wasn't an option on the custom list of leathers to choose from. Overall, I'm happy with my custom strap and I think the leather will age to become the colour and finish I wished for from the start.

Rather long delivery time Correct quality but rendering not really in line with photos Not a perfect fit with the watch

Very good products and efficient customer service. A commercial gesture was agreed following an extended delivery time. Modulo... that it was impossible for me to take advantage of it, as the instructions given were really unclear.