Customer reviews of Abpconcept

8,9 /10

Based on 2 200 published reviews

5 1 738 79% 4 145 7% 3 88 4% 2 66 3% 1 163 7%

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

3 star reviews

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Andrew K.

Published on 02/11/2018 à 10h36 following a purchase from 01/11/2018

I received a watch band that is too large. I have tried to contact Abp Concept 5 times via email and their Contact Us page on their site with no response. I have no idea how to get a response from ABP Concept to correct the situation. I have received an email, I am exchanging the product.

Oliver

Published on 20/09/2018 à 17h57 following a purchase from 20/09/2018

In the past I placed my orders in Paris - offline. Still today I am very happy with the "bespoke" leather straps. This time I tried your online shop with just some simple "perlon" straps, to give it a try, as I can´t travel to Paris so often. One strap is very nice, but the other one doesn´t match the size I asked for. It should have been 22mm but even on my biggest watch (23mm between horns) it doesn´t fit. Because of the (almost prohibitive if you consider it was inside Europe and just a small and light envelope) 15,- shipping fee I already paid, me didn´t ask for any replacement Will I try it again? Probably not if I find something more convenient

Lol006

Published on 13/08/2018 à 16h13 following a purchase from 13/08/2018

Order sent back following the return slip issued

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Response from Abpconcept

Hello Sir,You sent us an email on Saturday morning (we were closed to internet service) and I replied this morning at 10.40am enclosing a return label.Our telephone is temporarily out of order. I remain at your disposal,The ABP team

Published on 03/07/2018 à 12h15 following a purchase from 03/07/2018

Order placed on June 16 shipped on the 19th officially with a postal tracking that corresponds to nothing. Problem reported, I had to insist for more than 10 days to be heard. They are not the ones who prepare and ship but a partner....1 complaint has just been filed with the post officeFor 2 nato...(47). For me, business is, the customer has paid, the problem is with us, we deliver to the customer, and then we solve our problem internally. That's what I do with my customers.

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Donald R.

Published on 26/05/2018 à 20h53 following a purchase from 26/05/2018

Strap was paper thin. Much thinner than represented in promotional picture.

David

Published on 01/03/2018 à 16h36 following a purchase from 01/03/2018

pity, the quality is not up to the price! the package arrives in a small, simple package without insurance

Response from Abpconcept

We're sorry if you are disappointed. You're right concerning the package, we will improve it soon !

Sebastien R.

Published on 16/11/2017 à 18h38 following a purchase from 16/11/2017

Size indicated on the site not correct but sample made so ok in the end

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Nicolas

Published on 27/07/2017 à 16h25 following a purchase from 27/07/2017

Rather long delivery time Correct quality but rendering not really in line with photos Not a perfect fit with the watch

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