Customer reviews of Abpconcept

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8,9 /10
Overall rating: 8,9 out of 10
Based on 2 200 published reviews

Summary of reviews

Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.

4 star reviews

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?? ?.
Rating: 4 out of 5
following a purchase from 12/02/2024
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Nicolas H.
Rating: 4 out of 5
following a purchase from 07/02/2024
High-quality product, only slight complaint: the blue color is darker in real life than in the photos.
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Alan R.
Rating: 4 out of 5
following a purchase from 01/02/2024
Great strap, like the vegan options.
Response from Abpconcept
Thank you Alan, we hope you have been fully satisfied with your order. ABP Team
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David B.
Rating: 4 out of 5
following a purchase from 01/02/2024
Serious, fast delivery, good communication, nothing to say. However, I was a little disappointed by the quality of the Tropic bracelet I received.
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Response from Abpconcept
Hello David, Thank you for your detailed feedback. We want to improve our customers' experience as much as possible. Please don't hesitate to contact us by email if you have any comments: [email protected] Very good day, the ABP team
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Muhamed D.
Rating: 4 out of 5
following a purchase from 23/01/2024
All is perfect, just the delivery time is a little too long.
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Cheng H.
Rating: 4 out of 5
following a purchase from 29/11/2023
First of all, ABP sent me the wrong belt which cost 1/6 of the price I paid. Once returned, they sent me the correct belt but forgot to send me the Hermes buckle. I had to return the belt because of ill-fitting size at my own cost. After a 1 week wait, ABP finally sent me the correct belt and buckle. The quality of the material and artisanship are some way off the quality of the luxury brand. Hence the 4 stars. Customer service though courteous but a bit less than competence.
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Martial B.
Rating: 4 out of 5
following a purchase from 21/11/2023
I've placed several orders (watchbands and belts). The materials are noble and of quality, the shipping fast for items in stock and the prices attractive. I decided to order a made-to-measure watchband. The order and manufacture were taken quickly, but the result is well below the usual production.
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Baudot
Rating: 4 out of 5
following a purchase from 12/10/2023
Delivery ok, nothing to complain about.
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LBC
Rating: 4 out of 5
following a purchase from 04/10/2023
Good advices, thanks
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Marco
Rating: 4 out of 5
following a purchase from 20/09/2023
Good product and fast shipping.
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NOTH03
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything ok
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Karel V.
Rating: 4 out of 5
following a purchase from 21/08/2023
Great choice of fine products.Unfortunately the slowest website in the world. Takes 10 seconds to load each page. Seriously tempted to go shop somewhere else,
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Michiel K.
Rating: 4 out of 5
following a purchase from 03/08/2023
ABP sent me the wrong size strap. I then had to print the return label, go to the postal office and send back the strap. I never got a confitmation of reception, or any message for that matter. I am still waiting for the right strap.ad on: had contact with ABP after all. They apologized, send the correct strap and added an aditional strap to make up for the inconvenience.
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Sergey
Rating: 4 out of 5
following a purchase from 29/05/2023
Reliable shop, occured an issue with the quality of an item, the manager under name Benoit fixed it with dignity and without any vaste of time-n-nerves, the new one item came very fast and really of much better quality. Both were after-market rubber straps to the watches, origins for sure from 3-rd side production.
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Eduardo V.
Rating: 4 out of 5
following a purchase from 22/05/2023
Muy bien y rápido
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Jean-baptiste C.
Rating: 4 out of 5
following a purchase from 23/05/2023
A very good product that fits my chronograph perfectly with the curved handles. Confirms the description. Only downside, the price, 3 times more expensive than the ëessentiel ' range which is already very well made. I recommend this seller for the quality of his products.
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Timothy
Rating: 4 out of 5
following a purchase from 01/05/2023
Good product but shipping cost is way too expensive (20€ for shipping from FR to BE).
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Sante Z.
Rating: 4 out of 5
following a purchase from 16/04/2023
The company makes very good quality straps both bespoke and ready made. Customer service is very responsive and efficient. The only negative is their local courier in Italy which is below standard. I would recommend a change if they can.
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Jack
Rating: 4 out of 5
following a purchase from 20/03/2023
Good quality, would recommend. Only down side are outrageous shipping cost for country other than France! 40 euros for a 120g package from Paris, France to Lausanne, Switzerland!
Response from Abpconcept
Thank you Jack for your feedback, we try to reduce these fees, and hope to offer our clients the best experience on our website.
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Benoit O.
Rating: 4 out of 5
following a purchase from 06/03/2023
As always, I appreciate the high quality of ABP products, as well as the logistics, which always work without a hitch. However, this time, I'm not giving it 5 stars, as I was confronted with an unexpected problem: given the thickness of the bracelet at the end, the pumps were too far back in relation to the holes provided.As a result, it was simply impossible to mount the bracelet on the watch (it's a Jaegger Lecoultre with very short lugs), so I had to cut off part of the end, but it's really not that great. Of course, this doesn't call into question the quality of the bracelet, but it might be a good idea to add this measure when ordering a made-to-measure bracelet.
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Response from Abpconcept
Hello Mr Oeyen,The problem you have encountered is due to the fact that you have selected an option called: Option(s): Thick attachments". This option adds leather thickness to the watch strap. This explains why you couldn't attach the strap if your pump axles are too close together. I invite you to contact us by email to find a solution, as your cutting may have weakened the strap.
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Olivier R.
Rating: 4 out of 5
following a purchase from 12/03/2023
Fast, compliant delivery. The ostrich strap seems to be of good quality (to be tested over time).1 small disappointment on the folding clasp, which is a little thick when closed under the wrist.
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Response from Abpconcept
Hello Mr Riès, if you're interested, we have another type of thinner folding clasp, so don't hesitate to contact us by email :)
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Florent D.
Rating: 4 out of 5
following a purchase from 23/02/2023
Quick delivery. Strap has a good quality but little bit expensive.
Response from Abpconcept
Thank you for your feedbacks Florent
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Monique B.
Rating: 4 out of 5
following a purchase from 16/02/2023
It was a bit long but I was not in a hurry. Concerning the products, they are beautiful and of high quality. Iëm happy and will recommend ABO Concept.
Response from Abpconcept
Thank you very much Monique, we'll try to produce our small leather good product faster in the future.
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POLO
Rating: 4 out of 5
following a purchase from 16/01/2023
Bought a beautiful watchband, as described, of good quality and in a beautiful color. In preparation for my purchase, I exchanged with the web service, and I got all the explanations I wanted, thank you.
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Response from Abpconcept
Thank you very much for your comment!
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Hendra R.
Rating: 4 out of 5
following a purchase from 21/02/2023
Shipping & quality of the straps are good.
Response from Abpconcept
Thank you :)
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Patrick
Rating: 4 out of 5
following a purchase from 08/02/2023
The order arrived in perfect condition and was exactly what I expected.
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Response from Abpconcept
Thank you very much
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Mark
Rating: 4 out of 5
following a purchase from 26/01/2023
Great quality, correct communication, quick shipment a. I found the shipping costs expensive (the free shipping limit is too high, sorry)
Response from Abpconcept
Dear Mark, don't hesitate to contact us by email to have your next shipping offered :)
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Olivier
Rating: 4 out of 5
following a purchase from 29/12/2022
Very good manufacture of watch straps, very serious after-sales service, the only reproach, hence my 4 stars and not 5, is that the catalog is not representative of stocks, often the strap you want is on the site but not in stock or in another color... Too bad!
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Response from Abpconcept
Thank you for your comment, we try to keep our stock up to date, but unfortunately sometimes products go out of stock quickly...
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ClaF
Rating: 4 out of 5
following a purchase from 12/12/2022
Fast delivery of a compliant product: beautiful leather. Fabric bracelet superb and comfortable. Still the same problem with the chosen carrier: if you don't answer the phone, they don't deliver (no delivery attempt) and leave it at the post office. This greatly disrupts the quality of the shopping experience.
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Jacques X.
Rating: 4 out of 5
following a purchase from 04/11/2022
Everything went well with the delivery and the product (the iPhone 13 Pro alligator shell), but it's on 3.12.22 that we'll see the enchantment ...!
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Paul C.
Rating: 4 out of 5
following a purchase from 29/10/2022
Great products, just wish they were a little less expensive.
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Scott H.
Rating: 4 out of 5
following a purchase from 04/10/2022
Beautiful bands. High quality. I ordered 2 alligator bands. brown for a grand seiko snowflake and black for a jaeger lecoultre master control calendar. Only issue is the black does not fit my jlc master control. I filled out the form stating the watch with reference number. It needs a curved band. The black will work for my snowflake and I ordered a strap from jlc.
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François-Xavier
Rating: 4 out of 5
following a purchase from 05/09/2022
Very good service, fast delivery. Just a small tear on the leather, but on the inside of the bracelet, so invisible when worn.
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Matthieu G.
Rating: 4 out of 5
following a purchase from 05/07/2022
very friendly, attentive staff.
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PIERRE
Rating: 4 out of 5
following a purchase from 29/06/2022
good service...a little long leadtime
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Remi P.
Rating: 4 out of 5
following a purchase from 25/05/2022
Good replacement bracelet for my moonwatch, at a slightly lower price than Omega's and for a similar perceived quality. We'll see if it lasts longer than the 3 years of the one it replaces,
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Kevin
Rating: 4 out of 5
following a purchase from 18/04/2022
Good value, good quality strap as described. Delivered quickly. 4 stars only because of sizing guide. If you have a small wrist, check sizing carefully before ordering. I ordered Medium according to the guide but I now believe that Small would have been much better for me.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 05/04/2022
Fast delivery
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Véronique F.
Rating: 4 out of 5
following a purchase from 12/03/2022
Leather products of very good quality and excellent finish (Apple Watch leather strap and iPhone case with double card case).4 stars instead of 5 because:1/ Delivery time exceeded (long waiting time). Follow-up carried out. 2/ Two spots of glue left on the iPhone case, which I had to remove myself using a specific product + the quality of the leather on the double card case was "second-rate" (thinner and "blackened"). Too bad
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Jean C.
Rating: 4 out of 5
following a purchase from 05/03/2022
very nice product, good quality, it's a shame that, as usual, order tracking is a bit whimsical: I asked for a case for Iphone 13 and I received a case for Iphone 13 ProThis doesn't interfere with use, but the camera window is too large by at least 1cm, which isn't necessarily very aesthetic....(mine has only 2 lenses, the Pro has 3)I could have sent it back, but I was afraid of the delays, sometimes interminable.
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