Reviews Abpconcept

The problem is that the metallic sub-loop, which is in direct contact with the skin, is too thick and this quickly causes discomfort on the surface of the skin. Too bad....

Error during shipping and I have no news about the bracelet that should have been sent to me

The strap was hard plastic.

The size of the bracelet did not match at all

I just picked up a Vulcain Cricket, entrusted to ABP for revision and replacement of the alarm push button. The one that was installed is not the same as the original. I now have a watch that looks like a non-compliant copy of the original. This was done without asking for my opinion, and more sadly, without informing me during the return. Perhaps they thought I wouldn't notice anything. Until today, I was a very, very satisfied customer of ABP, whom I recommended just two days ago during a discussion with colleagues, or last week with Japanese friends. If I had known...

The tools that were together with the bracelet do not detach the old one

I had to re-glue the strap after the first use...

Terrible service, parcel was lost, nobody seems to care, no answer to emails, on the phone only excuses, no refund after 4 weeks of order - please avoid this seller at all cost

Its a aliexpress 15 dollares strap, ABP Definetely sells high quality straps but not this unbranded ones (guess for a reason)

The bracelet is not pretty and the quality is mediocre, I am very disappointed.

Meses antes compré dos correas en color negro y esta última no se parece en nada. Ni tacto, ni moldeable, ni calidad. Una lástima.

First bracelet ordered and very disappointing quality.

Poor quality article, disappointed

Same "Made in China" products as on Amazon but 3 times more expensive

I ordered burgundy colour, was sent purple.

I received the items promptly however I have since contacted ABP concept regarding a return request and have had no response to the request. Poor communication - unsatisfied customer.

Hello, I still have not received my order. I contacted you today without success. The experience is not at all recommendable.

Clearly this is no longer the workshop I once knew.the saleswoman got bogged down in her own jargon to make me a bracelet that doesn't give me satisfaction and doesn't resemble the one that could suit my watch.customer satisfaction is not one of this boutique's concerns.I strongly advise against it.

If you don't want to deal with disappointment and frustration due to an undelivered item that was marked as delivered, and receive no assistance from this watch company, it's best to avoid making any purchases from them. The customer service is unsatisfactory, and I suspect discriminatory behavior, especially towards foreign individuals. My strap never arrived, complained the next day because I thought I would find it in a safe spot or my neighbors but nothing was found.

For those looking for appearance over quality, you've come to the right site. After 2 months' use on a high-end watch, the leather ran off, and after-sales service offered to send the bracelet back so they could glue it back on, but this is like putting a patch on a wooden leg.

Poor quality not made well at all!!!!

They sent the order after 2 months even if stated it was in stock. they never responded to my inquires regarding the delay.I have received a strap for Panerai, but I ordered for Breitling, and even if it fits at lugs, it does not fit for the buckle. I have contacted them for exchange, but never resoonded so I am stuck with a 250 euro starp that I cannot use

Impossible to set up the bangle , I went to my jewelery service and they cannot fix it , then they ask to another Rolex retailer and again not possible to fix it . Thank you for you reply . AFG .

Strap does not fit. Almost ruined my watch installling this terrible strap

I have not received the order nor do I have any idea when or how it my arrive.

Wrong color watch band

I have not recived the package

Nice picture in the internet but the quality is terrible ,I ordered a case for iPhone 14 max plus and a strap for a Cartier. The quality of the products was above all criticism. I had to pay to return the products. The watch strap was redone but on the label it was written that the leather is embrosses and the value is €50. I paid €197 for the watch strap. I consulted the Cartier company representative and a watch dealer in Helsinki and they both told me that they are not sure it's crocodile skin. This experience cost me €25 and a waste of time. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Didn't like

Have ordered twice from this retailer. My first order took a very long time to get to me. Customer service kept stalling in their communication on order and delivery status. The second order took just as long and I was disappointed with what I received after having to wait for it. I was expecting a tan brown leather strap (as shown in the pictures on the website) not a dark brown one, which is what I received. Still waiting to hear from retailer on return/ exchange policy.

Bad experience with this purchase. Product received incomplete and defective. In addition, the after-sales service is complicated to contact and I am waiting for their return.

Very very bad experience

After ordering a stock bracelet with the option of interchangeable pumps. After only a few days, the bracelet tore right at the notch made by Abp. Their response to this problem is simply that I should buy another one with a discount because the bracelet has been worn! An unacceptable response that doesn't even take into account the obligation to deliver a quality product with a minimum of reliability.

Hello I had left a message for the measurements of my bracelet I had asked 19/18 instead of 19/16 we did not take into account my message bravo for the price hat

Boutique. A. Escape. Personal. Unqualified. And. Also. A. The. Head. Of. Customer for. The. Rates. And outfit Door. A. Escape

I received the wrong product (again). Had ship it back to ABP in order to receive the correct product. It has been 2 weeks since I returned it, and I still did not hear anything from ABP.Great straps, horrible customer service

Ordered on December 10, 2023, I still don't have my deployant buckle. The reason is an error in the address written on the package sent (although the address on the invoice I received is the right one) and therefore returned to the company. I now have to wait for the parcel to be returned to them. In any case, I'm glad it's not a Christmas present!!!! I'm sure I won't be ordering from them again.

I bought two straps. A year ago I bought the same strap and I love it. Reason to buy two the same straps again. The new straps have a colour I don't like and the size differs from the one I bought a year ago, so I have send the straps back to Paris. ABP is willing to make two new straps, but I am afraid it is gonna take a long time before I have two new straps. I have paid more than 400 euro for straps and to send them back and I don't know when I have the new straps. So I wait and see what will happen…

Watch strap was made with a damaged piece of skin, customer support was not helpful.

Far from a premium experience.It is striking to me that an artisan asks you to pay items worth just below the price range of Hermès but with a shipping service that is neither reliable, nor efficient.I have been waiting all in all over a month now for a leather Arceau bracelet. The atelier takes up to 2 weeks to prepare and finalize the bracelet, prior to handing it over to Colissimo (French postal and shipping services) which took so far over 20 days to first send the package through the wrong channel, and while trying it for the second luck, shipping it to La Martinique (French Dom Tom island).Fun fact I live in Denmark... !The only star remain for Clémence who is taking care of the client relations and who tried to follow up on the situation.Not worth the hustle.