Reviews Abpconcept

When it comes to creating a custom-made bracelet, the choice of leathers is immense. The possibilities are enormous, and the bracelets are fairly faithful to reality. The execution is perfect, and the service fast enough. Second realization, the third will be entrusted to ABP.

First of all, ABP sent me the wrong belt which cost 1/6 of the price I paid. Once returned, they sent me the correct belt but forgot to send me the Hermes buckle. I had to return the belt because of ill-fitting size at my own cost. After a 1 week wait, ABP finally sent me the correct belt and buckle. The quality of the material and artisanship are some way off the quality of the luxury brand. Hence the 4 stars. Customer service though courteous but a bit less than competence.

Ordered on December 10, 2023, I still don't have my deployant buckle. The reason is an error in the address written on the package sent (although the address on the invoice I received is the right one) and therefore returned to the company. I now have to wait for the parcel to be returned to them. In any case, I'm glad it's not a Christmas present!!!! I'm sure I won't be ordering from them again.

Ordered bracelet for my Garmin Venu 2s. Perfect bracelet, excellent quality. Ordered another one in a different color.

The bracelet corresponds precisely to the model ordered and is of excellent quality. The leather is superb, the finish meticulous and the service fabulous.

The previous bracelet, also purchased from ABP, lasted 10 years of daily wear.

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Order conformed, the bracelets are beautiful but the reinforcements are a little too thick for my taste compared to the size of my watch. Excellent quality

I ordered a watchband which arrived very quickly. Can't wait to put it on my Mémovox ... Christmas gift

I am a satisfied customer because orders are processed as quickly as possible and the team did everything possible to accommodate me. I ordered the wrong size, wrote an email and was sent the right size without any complications or fuss - that's what I call customer service

The team at ABP was extremely helpful and responsive to meet my needs, the product is fantastic as well.Great job!

Amazing I will always buy again

Great alligator watch straps, exactly as described and better value than I could possibly find elsewhere by a large margin.

I was looking for a yellow leather item and ordered it from this site because it was advertised as being available. Had I known, I wouldn't have placed the order, but customer service was responsive and friendly.

Good experience. Good customer relations

Better than I imaginedBravo

ABC Concept

Good service despite supply problems

Excellent! Flawless transaction. Thank you for customization of ready-to-send strap.

I bought two straps. A year ago I bought the same strap and I love it. Reason to buy two the same straps again. The new straps have a colour I don't like and the size differs from the one I bought a year ago, so I have send the straps back to Paris. ABP is willing to make two new straps, but I am afraid it is gonna take a long time before I have two new straps. I have paid more than 400 euro for straps and to send them back and I don't know when I have the new straps. So I wait and see what will happen…

From order to receipt into Australia was only one week to be delivered into Adelaide.

Fast and beautiful products, I recommend.

I got exactly what I ordered - leather samples. So now I have good idea what leather to choose for custom made watch strap.

5* !!!??????Thanks!

Very easy to reach by phone and they are very accommodating.

Order: standard bracelet but specific request for pump holes. Product received promptly, perfectly in line with my expectations. Good quality and fair price. Would recommend.

Order did not correspond to the dimensions requestedToo long to solve the problemNo pumps delivered with the bracelet

I've placed several orders (watchbands and belts). The materials are noble and of quality, the shipping fast for items in stock and the prices attractive. I decided to order a made-to-measure watchband. The order and manufacture were taken quickly, but the result is well below the usual production.

When a customer comes back, it's a good sign: neat bracelets, fast shipping, I recommend it!

Perfect, compliant and on time

Top bracelet, super fast delivery and as a gift (?) a headphone pouch. Highly recommend

Beautiful alligator strap. Undoubtedly the best quality for price available. Very fast delivery.

Fast shipping and a great product. I am impressed by the quality and will surely order again from ABP.

Top-notch as always!

Watch strap was made with a damaged piece of skin, customer support was not helpful.

Fast, compliant and high quality

EDIT: I'm in communication now, they responded after a couple of weeks. If they provide adequate solution to the problem the review will be altered. ****OLD****I have informed ABP Concept of my complaint by e-mail and web form; however, this company does not respond to my complaint. The complaint concerns order no. 30229, a custom-made alligator strap for 360 euros to be made for a Cartier watch.I received the order incomplete, as the folding buckle ordered was missing. Furthermore, when I had the strap fitted by my watchmaker jeweler, it turned out that it didn't fit. The leather is too thick to pass through the original Cartier folding clasp. Not only did the watchmaker indicate that the leather was too thick, but also that the two parts of the strap were not of equal thickness. One part of the strap is thinner than the other. So far, the company has delivered a custom-made strap that doesn't fit, has been shipped without all the parts ordered and the company doesn't answer questions via its website or e-mail. Solution requested: send a new strap that fits and is complete with all parts ordered.ENGLISH:Custom strap (EUR 360,-) does not fit, leather too thick for original cartier deployant, ordered deployant not received, company is not responding via website nor email. As such, terrible experience. Avoid. Requested solution. Send strap that actually fits, respond to communication and deliver all parts of the order.

Far from a premium experience.It is striking to me that an artisan asks you to pay items worth just below the price range of Hermès but with a shipping service that is neither reliable, nor efficient.I have been waiting all in all over a month now for a leather Arceau bracelet. The atelier takes up to 2 weeks to prepare and finalize the bracelet, prior to handing it over to Colissimo (French postal and shipping services) which took so far over 20 days to first send the package through the wrong channel, and while trying it for the second luck, shipping it to La Martinique (French Dom Tom island).Fun fact I live in Denmark... !The only star remain for Clémence who is taking care of the client relations and who tried to follow up on the situation.Not worth the hustle.

Bracelet perfectly conforms to order, easy installation on watch, great color and material.

Great products. Beautiful materials & colors. And great customer support (merci Clémence ;-)! I can only recommend!!!