★★★★☆
based on 2134 reviews published
Latest customer reviews
Personal service via email was both thoughtful and professional.
Ordered a strap for a Bell and Ross. The quality of the watch strap was excellent! Customer service was good as well.
Order arrived on time, great quality. I will absolutely use again.
Very good company for watch straps
Beautiful crocodile strap. I have one issue. I did not imagine one keeper would be sewn in and glued so it cannot be removed. It makes the strap too thick under the OEM Omega deployant to close securely.Please advise future custom orders of this possible problem.
The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.
First off delivery was surprisingly quick. Even with a little mix up in the delivery to the US. So emailed costumer service and had a response within 30 minutes. Email was informative and not some vague explanation. All sorted out. It was fantastic. Watch strap was as described. Would recommend.
The website is misleading, at the time of the order, wasn't mention that the product is out of stock and that the delivery may take more than 30 days.I ordered on December 9., and was promised by Damien several times, that the ordered item will be received until latest December 24., but only arrived on December 31.I'm very disappointed regarding your services, and would never recommend to anyone to deal you ABP Concept
I order a stock (not custom) strap from ABP, as I have in the past. The strap arrived on January 2 and I found it is defective in that it has no holes, and is, therefore, unusable. I emailed ABP about the problem, with pictures attached. As of today, I have not heard back from ABP about the strap.The straps I ordered in the past were always of high quality, but I must give a low score for customer service, and an expensive useless strap.
Shipping was very slow and did not provide good status update and ETA information.
High quality strap and good work
Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever
Beautiful watchstrap, and they went out the way to make it with the exact measurements I needed for my watch.
Very good & beautiful work - The quality is present, made a custom bracelet and delivered in less than 15 days - Online configurator is very well done - I recommend
Excellent product as always. Big fan of this manufacturer. Hope to purchase another strap soon. Best regards
I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.
Angenehmer Kontakt und Austausch. Für Anregungen offen. Professionell und sehr freundlich in der Abwicklung. Immer gerne wieder.Klare Empfehlung!
I was impressed with the quality of the custom made watch strap and the service. Will order from these guys again, thank you!
Incredible quality, relatively quick make for custom band. Will use ABP in future, for sure.
Easy to order. Fast to deliver. Beautiful straps.
The strap o saw on the website and when I received it I pass to my friend he reply why the white line is not in line can see by simply a look . I am the one he ask to buy and I am the one who recommended your website to him yet when I saw his disappointment face I totally shock with no words
Perfect.Ordered to Germany.FastBeautifulSimpleFair price
Worst customer serviced EVER.
Excelente, muchísimas gracias
Amazing service, craftsmanship and service. Highly recommended!
Beautiful strap. Very happy with it. Will order from ABP again.
Excellent product or rather a piece of art. I just love it. I also find the company provides excellent service.
29/11/19 update. Damien, contacted me and fulfilled the order. The clasp was provided. I installed it myself, it was a little fiddly but small screw driver resolved that. I should of listened to Damien, as the strap was slightly big and I was able to adjust it. But it I listened to Damien it would of been perfect. I have changed my rating appropriately but ABP could benefit from controls around orders to avoid a bad customer experience.The product I received was not what I requested. Called, emailed and tried to contact individual I engaged with but no response. I would of given them zero score if possible. Very disappointed and was of almost £300.
A Quality product, from a quality Company, with quality customer service!!
Great unique product. I'm on my 4th custom strap and buying more
Excellent watch strap equal in quality to the original Cartier strap. Great communication.
Service excellent as expected. Band is the most comfortable one I have ever had. Color is uniquely warm and pleasant.
I'm very happy with ABP concept. Excellent service and fine product craftsmanship.
Proactive communication regarding order status, shipping, etc. Outstanding workmanship! Very pleased with my purchase experience.
Sublime quality and craftsmanship.
Eventhough I am buying products from Dubai, the service feels as if they are here in the same city. Very fast to respond and great support.
GREAT QUALITY!
This is the 2nd bracelet I've ordered from ABP. Once again I find the same quality of work. I congratulate you.
Not much to say re service. My order acknowledgement advised 15-20 days to make the strap. It was about 20 working days until the strap was dispatched. I had no other communication with ABP Concept. The product itself was very impressive. And so it should be for the price. I would shop with ABP Concept again.
Straps were of really nice quality, however I ordered the oysterglide type clasp, and it was horrible. In fact, it seemed to be the exact crappy chinese one that I also bought on eBay for $15. Only problem is ABP sells them for $40. For a boutique luxury watch accessory shop, they should be providing higher quality after market clasps, or at least price them inline what everyone else charges for them. Mentioned this to customer service and no one responded to me, even after spending hundreds of dollars in the store.