/10
★★★★☆
based on 1916 reviews published
★★★★☆
based on 1916 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
The custom strap from ABP fell apart within 3 days!! Had a custom strap made for a Rolex. Company was very responsive when designing the strap. Took a few months to make and cost $300+. Once it arrived, the leather started to peel off the rubber that it was glued to within just 3 days. Within 5 days, I could no longer use the strap. Despite my numerous attempt to reach ABP, nobody has communicated back to me from this company. Horrible quality - steer clear of this company.If ABP reads this - I am still waiting on a response. (over a month+).
Dope D.
purchased on 16/09/2020
5
/5
★★★★★
Very good products, excellent service, perfect delivery, very satisfied customer .Serge THIRY
Serge T.
purchased on 12/09/2020
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3
/5
★★★☆☆
I placed two ordersThe first, a phone cover, fast delivery for craftsmanship and beautiful quality.The second order, a custom-made bracelet, the error... I didn't receive my complete order, the item wasn't exactly what I'd asked for, even though I'd given the model information for my watch, and the delivery time was terribly long - 3 months!I've written to the after-sales service several times, but I've had no reply apart from one from the webmaster, who said I'd be contacted shortly... It's been 3 weeks now... I'm amending my note because they came back to me, the after-sales service was on holiday... It's a pity that the absence of one person blocks the after-sales service... The quality is there, but the delivery times are very long.
Emilien
purchased on 27/07/2020
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2
/5
★★☆☆☆
Watch strap when received was not correct. Two emails sent so far have not been replied to. Help before making order was excellent but after sales service appears to be non-existent! No answer to telephone enquiry.
Kropacsy C.
purchased on 06/08/2020
1
/5
★☆☆☆☆
Classic Nato bracelet displayed available.....Inquiry e-mail 34 days later, no reply. 45 days after the order, still no news, second e-mail; all outside the confinement period, otherwise I wouldn't mention it.I'd like to add that I'm used to ordering abroad and that such a scenario has never occurred to me. PS I doubt I'll get anything from them, they're closed in August.... no big deal.
Pascal
purchased on 27/07/2020
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2
/5
★★☆☆☆
Unbelievably bad service. Ordered a watchstrap for my husband's birthday on May 3rd 2020. Two days later I received an email to say that the order would be delayed due to covid-19. I was told to expect a 6-week delay which I wasn't pleased about but appreciated the advance warning. 9 weeks later still no strap and no response to my email and Facebook Messenger enquiries. I fear I've lost my money. What a terrible way to treat people.Update: my one star review prompted a promise to investigate why the strap hadn't arrived and a promise to follow up. That was 10 days ago. Needless to say Diana hasn't been in touch since.Update 24th July. After numerous emails and posting on social media, I received a full refund today so my review is now 2 stars rather than one.
Gillian
purchased on 30/06/2020
1
/5
★☆☆☆☆
I ordered and paid for an alligator strap (120 eur) and received a brown plastic strap. !!!! huge scam
Jean R.
purchased on 09/07/2020
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1
/5
★☆☆☆☆
MORE THAN 2 MONTHS have passed since my order. (April 30, 2020) and STILL NO BRACELET. It's the typical French company, they cash in and you struggle.I'll spare you all my calls and connections to move the case forward. Damien in customer service is an arrogant and pretentious character who spouts his lying blah blah blah to show you that all this is normal and that your request is unfounded.
Raymond P.
purchased on 07/07/2020
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1
/5
★☆☆☆☆
I ordered a strap over 7 weeks ago, and have exchanged multiple emails with them where they kept saying that it's getting delayed. And now for the past week, I've gotten no response to 2 emails I've sent and I still haven't received the bracelet. I was basically robbed for over 200 usd. DO NOT attempt to make an order as I've been reading similar reviews.
Karl
purchased on 25/06/2020
1
/5
★☆☆☆☆
I ordered 4 straps in the biginning of aprili payed all in april. in June i received only 3 straps. one in poor quality.still missing items for 56 euro.no reaction!!!! dont buy there!!!!!
Levi D.
purchased on 22/06/2020
2
/5
★★☆☆☆
I had used ABP before and found them good, so thought it safe to make use of a tempting discount offer to get a new strap for my IWC. ABP are attractive because of the colours on offer, not the IWC black / brown, I went for a blue.It got delayed because of Covid19, ok I understand that, but I'd say its grey not blue. Strap looks good quality, but not what i was expecting, so it will sit in a reserve drawer and I'll have to look again.
Gavan B.
purchased on 05/05/2020
4
/5
★★★★☆
Manufacture timing little bit long but the service and the quality is top.Thank you.
Simone
purchased on 05/05/2020
5
/5
★★★★★
Great Quality and perfect finish.Communication even during lock down was perfect and made it easy to wait a little bit longer.My next one will be from ABP Concept for sure.
Dirk
purchased on 03/05/2020
5
/5
★★★★★
Wonderful work
Karen H.
purchased on 02/05/2020
4
/5
★★★★☆
Good leather quality and not good finishing
Max
purchased on 30/04/2020
2
/5
★★☆☆☆
Due to the Corona crisis there was a communicated delay. It would take an extra 16 to 20 working days to finish my strap (it was in production). Now, at day 22 (after numerous emails) I'm told to wait another 10 days! Not a great way of customer service.... And really, how can anyone work more than 30 days on one strap???
René
purchased on 28/04/2020
Answer from Abpconcept
Dear René, As you may know we are currently facing a world pandemic. Our worksmen need to be protected during this difficult time and this is why we sent you an email at the begining to inform you that due to this exceptionnal situation the making of your strap might be delayed. Our teams work 2 separate shifts and we have numerous orders to prepare so even though you strap does not take 30 days to be made, it has to wait for previous straps to be finished. We hope you can understand and that you will enjoy your strap when it will arrive !Please stay safe and healthy,Kind Regards,ABP Team
5
/5
★★★★★
Absolutely the nicest products I have seen!
Thomas L.
purchased on 16/04/2020
1
/5
★☆☆☆☆
I paid over £200 for an open ended watch strap to fit an old watch that had fixed bars. the strap had adhesive on each half to fix the strap onto the bars, I fitted the strap onto the watch and clamped the ends of the strap with the adhesive on for 24 hrs to set. within 2 hours of removing the clamps both halves of the strap came open on their own without the watch even being touched. I repeated the process with the same result. I the contacted ABP customer support via email and was ignored, I contacted them twice more before I received a response. The response was that I should buy some glue and stick it myself! I was also called a liar because in my last email I had said it was the third time I had tried to contact them and they wrongly insisted it was only two times. Avoid this overpriced crap.
Dear L.
purchased on 07/04/2020
5
/5
★★★★★
The alligator apple band was better than expected. Will not be my last purchase
Sherif H.
purchased on 03/04/2020
5
/5
★★★★★
Great product and timely production.
Alan
purchased on 30/03/2020
5
/5
★★★★★
Buen material y acabado.
Eusebio M.
purchased on 27/03/2020
5
/5
★★★★★
Super quick post and good communication
Hilary F.
purchased on 27/03/2020
5
/5
★★★★★
Amazing leather quality and service.. i made two straps from them and I'm doing now the third one... it's an addiction 🙂
Mohammed A.
purchased on 26/03/2020
1
/5
★☆☆☆☆
I ordered a leather strap that is supposed to fit with a Rolex Datejust 41. The strap didn't fit my Datejust 41. The spring bars wouldn't line up with the lug holes. Even if they did, the Oyster clasp does not line up with the strap. Very, very disappointed given the price I paid. Even more disappointed given that I am a returning customer. Even further disappointed that I have tried to email ABP Concept three times for a solution but emails are not returned. I will not be buying from them again. I would urge extreme caution to any buyer after my experience.
Mandeep S.
purchased on 25/03/2020
5
/5
★★★★★
Very good Service.Fast delivery, easy website.
Jean B.
purchased on 25/03/2020
5
/5
★★★★★
Unlike my first order that was lost and found by the courier, I have at last received it. Made sure I choose a better delivery courier for this order.
Dune
purchased on 23/03/2020
5
/5
★★★★★
Easy website to navigate. Kept up to date with order. The strap is very well made. Very happy with my purchase.
Andrew K.
purchased on 20/03/2020
5
/5
★★★★★
Just perfect !
Xavier J.
purchased on 17/03/2020
5
/5
★★★★★
Exceptional workmanship and materials, top-notch in-store service and advice. The craftsmen who work there are very good at giving advice and have great ideas for combining materials and colors. And the little extra The sales assistants are very pretty.
Mathilde V.
purchased on 16/03/2020
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5
/5
★★★★★
Timely, but not excessive, information about the order through the process. Dilivered on the timeline promised.
Martin D.
purchased on 13/03/2020