/10
★★★★☆
based on 2019 reviews published
★★★★☆
based on 2019 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
No customer support at all. Strap sent were the wrong size and poor quality. I emailed their customer support 2 times and never heard back.
Robert C.
purchased on 06/03/2020
1
/5
★☆☆☆☆
These tools are absolute rubbish. I bought the most expensive I could find and they don't even fit the screws. $200 user
Christian P.
purchased on 25/01/2020
1
/5
★☆☆☆☆
The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.
Hor M.
purchased on 07/01/2020
1
/5
★☆☆☆☆
The website is misleading, at the time of the order, wasn't mention that the product is out of stock and that the delivery may take more than 30 days.I ordered on December 9., and was promised by Damien several times, that the ordered item will be received until latest December 24., but only arrived on December 31.I'm very disappointed regarding your services, and would never recommend to anyone to deal you ABP Concept
Attila H.
purchased on 07/01/2020
1
/5
★☆☆☆☆
Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever
Gary B.
purchased on 30/12/2019
1
/5
★☆☆☆☆
I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.
Minsu K.
purchased on 26/12/2019
1
/5
★☆☆☆☆
Worst customer serviced EVER.
Mike L.
purchased on 05/12/2019
1
/5
★☆☆☆☆
Non-existent customer service. Do not answer emails. No response to my refund request.
Anthony S.
purchased on 23/09/2019
Translated review
1
/5
★☆☆☆☆
The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...
Avesta S.
purchased on 17/09/2019
1
/5
★☆☆☆☆
I bought a light brown NATO alligator strap... 90 + 7 shipping, I understand the price according to a Living Heritage Company, however please explain the following:- Although the leather varies according to the animal and the place taken the bracelet looks nothing like the photo ... which must be the best ...- I'm having trouble grasping the light brown color, it's chocolate brown...- I can't see the shiny side of the leather or the contrast between the scales, it's dull and a very solid color.I'm not a picky person to be polite... but I've been wanting this for so long... after 16 days of waiting... now I'm relatively disappointed.
Fargier A.
purchased on 24/07/2019
Translated review
1
/5
★☆☆☆☆
18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.
Mark
purchased on 23/06/2019
1
/5
★☆☆☆☆
HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere
Ben S.
purchased on 21/05/2019
1
/5
★☆☆☆☆
I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.
Taylor
purchased on 16/05/2019
Answer from Abpconcept
Dear Mr Taylor,We are sorry that your experience with our company left you with a bad memory. We apologize if it took a bit a time. We hope you will trust us another time and we will be glad to offer you a discount. Have a great day,ABP Team
1
/5
★☆☆☆☆
Poor quality The loop is of very poor quality.very disappointed
Franck B.
purchased on 11/05/2019
Translated review
1
/5
★☆☆☆☆
Strap came with no holes (they were added at the moment of purchase). Poor quality of stitching, uneven. Color specified was dark brown. Real color is like a taupe. Send an email with my claims uppon reception and never received a reply. The quality does not reflect de price above 200 euros. Straps for less than a quarter the price do the job and don't have uneven stitching.
Carlos S.
purchased on 27/04/2019
Answer from Abpconcept
Dear Sir,I'm sorry your complaint was left unanswered . Indeed there is a problem with your strap, you will be contacted by our team.Best Regards,ABP Team
1
/5
★☆☆☆☆
I bought a strap for my Rolex Air King but the fit to the height of the lugs was terrible despite being listed for that model. ABP admitted the issue so I returned for a refund but didn't include the original postage despite the product issue being theirs. Ended up £20 or so out of pocket from the experience and hence I won't use them again unfortunately.
Npunshon
purchased on 07/04/2019
1
/5
★☆☆☆☆
Crappy customer service. I specifically asked for quick release bar cut on the straps ( i even gave them the ref of the watch), they confirmed it but when it came it didnt have any cut. I wrote 2 emails about the problem, 0 answer until now( which is kinda frustrating this beeing my third order of a custom strap from abp). Im sorry to say that this was my last order.
Catalin M.
purchased on 29/03/2019
1
/5
★☆☆☆☆
I purchased 2 straps in November one was stock the other needed to be made. I received the straps and found that the one that was made was the wrong color. I contacted ABP and was told a replacement would be made and sent ASAP. I followed up on:1/2/191/9/192/11/192/26/19and 3/6/19In their response to my email dated 1/9/19 I was told the strap was being made and they will have it completed by the end of that week and sent out.as of 3/7/19 I still have not received the strap.So I have no strap, no explanation as of the status . In fact they stopped corresponding with me after the 1/9/19 email.this company came highly recommended to me but has been a major disappointment and I will tell the gentleman that gave me their recommendation (he works for a very high end jewelry store in the U.S.) that their service is horrendous and I will never purchase anything from them again and will advise others to do the same.
Mb
purchased on 07/03/2019
1
/5
★☆☆☆☆
Ordered a watch strap with express delivery. Was told it had been shipped. Strap never arrived. Emailed several times and finally received a reply stating that I would be refunded express delivery and they would reship. Emailed countless times and tried calling. No reply. No strap. The order was placed over 3 months ago now!! If you must use these people ensure you pay by credit card so you stand half a chance of getting your money back if (when) they screw up and refuse to return any correspondence.
Marcus C.
purchased on 20/02/2019
1
/5
★☆☆☆☆
I ordered a strap that was already in stock and I chose the fast shipping method 1-5 days.After 4 days I receive a email where it said it was ready to ship, now it has been 10 since I made the order and still no strap.I have tried to contact abp concept but no reply.The shipping agency tracking system is showing the strap is on it way.Very POOR response I'm not in any way satisfied with ABP CONCEPT
Niels D.
purchased on 15/02/2019
1
/5
★☆☆☆☆
1 month to receive my order. 10 days after Christmas. Without a word of apology. No coupon. I will never return and do not recommend your site.
Remy
purchased on 19/01/2019
Translated review
1
/5
★☆☆☆☆
ABP being French,I write to you in French,why 1 star,ABP did not respect its engagements,delivery 1 month instead of 10 days,the sold bracelet cannot adapt to the Hermés buckle,ABP sold me pistons not adaptable on the watch,the price of this bracelet 215 is not justified,on receipt of this bracelet no invoice,only a delivery note,according to their e-mail,I was to be compensated,to date no compensation,I leave it to you to register my dissatisfaction.Kind regards.A.Lemaître
Alain L.
purchased on 18/12/2018
Translated review
1
/5
★☆☆☆☆
Very bad quality for this rubber bracelet broken after only 4 months ... luckyly I saved my Rolex which dropped on the floor !!!!!
Nico
purchased on 04/12/2018
1
/5
★☆☆☆☆
I have not received my watch strap, the package has been shipped back to France and my funds have not been returned. I'll be calling my credit card company on Monday to let them know that this charge must be reversed as ABP did not deliver the product I had paid for.
Raj P.
purchased on 20/10/2018
1
/5
★☆☆☆☆
The product was horrible quality and the pins didn't fit into the lugs. Do not waste your money on this!!
Steven G.
purchased on 17/09/2018
1
/5
★☆☆☆☆
I still didn't receive my strap
Ali A.
purchased on 27/08/2018
1
/5
★☆☆☆☆
I read 100s of reviews of many strap brands before proceeding with ABP for my Panerai. I received the strap and found 2 tears in the leather. I was so disappointed. I contacted the website via its email which was supplied with the invoice. I received no response for a number of days (interesting how when I first contacted them about the purchase, they responded overnight but when it comes to complaints, silence). I then called their store in France at my expense to find out what was going on. I managed to speak to someone who had limited English who said someone would call me back. Overnight, a response came saying "the tearings don't look really bad". I was shocked - there shouldn't be any in the first place!!!! I was asked to return the strap "if I want" and they would give me another. I was so upset. In addition, the strap was so thin and seemed quite poor quality. I asked for a refund in the letter I sent back with the strap - that was my preference. If they couldn't do this, I would accept a replacement but I said to them I view their products as poorly made and cheap. They didn't refund me but instead sent another strap. This is such a different outcome to what I expected after all the glowing reviews. I won't be buying from them again.
Australian P.
purchased on 06/08/2018
1
/5
★☆☆☆☆
I have ordered the strap online and waited for over a month until I finally go to the shop and collect it myself.
Ahmad
purchased on 25/07/2018
1
/5
★☆☆☆☆
Sent wrong color Tried emailing them 4 times but got no reply
Jack C.
purchased on 12/07/2018
1
/5
★☆☆☆☆
Everything was incorrect in my order..and I sent an email after receiving my order with no reply as of yet!! It's been more than a week!
Sultan H.
purchased on 21/06/2018