Reviews Abpconcept

1. Holes for spring bars tiny, impossible to push spring bars through.2. I selected curved ends for the strap at a cost of €50, later advised to change to straight but no refund of €50.3. Overall quality of stitching is very poor, size, direction of switch both have a big variance. For €310, I expected much better.4. Above issues shared with ABP, photos sent, I'vesent 2 chase e-mails in the past week but still no response - customer service is very poor.

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over €100 but in all honesty had the look of a cheap €5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!