Reviews Abpconcept

Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over €100 but in all honesty had the look of a cheap €5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!

They are Amazing . I have bought from them a few times. This time I dealt with Leo on email . He sent me pictures , ideas etc etc . I received two stunning bands in a few weeks in the mail .Not cheap but nothing great ever is.Highly recommend.

Superb quality, total customization and top-notch customer service! A real favorite!

With a very reasonable price you can take full control over the watch strap, why limiting our choices by the big brands?

Fast delivery and well-made vintage bracelet

It was what I expected and even better!

Tres beau bracelet

Simple rubber bracelet order. Good quality, comfortable to wear, quickly available in store.

Great service and great quality

Very good products and efficient customer service. A commercial gesture was agreed following an extended delivery time. Modulo... that it was impossible for me to take advantage of it, as the instructions given were really unclear.

An incredible choice of leathers, colors and finishes for a magnificent finished product! Delivery times respected, and a warm and knowledgeable welcome in the boutique. No more hesitation, I'll be changing watch straps often!

Great customer service

Really great products!