Customer reviews of AIR AND ME

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
5 1 636 77% 4 346 16% 3 78 4% 2 22 1% 1 30 1%

Summary of reviews

Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2018
Never disappointed with the children's humidifiers.... a real plus. Orders always received promptly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2018
Ras deadline met impeccable.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2018
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
ras top
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/08/2018
well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/08/2018
Fast, product meets my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2018
Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2018
Clear.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/08/2018
Very good transaction
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/08/2018
Punctual, impeccable delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/08/2018
site I recommend 100%
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2018
WELL
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/08/2018
satisfied order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2018
ON-TIME DELIVERY
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/07/2018
Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.
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Response from AIR AND ME
Hello Sophie, Our customer service manager was on vacation when you called. It is obvious that if your product has an aspect defect it will be replaced. Please send us some photos to sav (at) airnaturel.com. Thank you for your understanding.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/07/2018
My order arrived faster than the website expected. Impeccable packaging. Thank you Air Naturel!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/05/2018
The store hours were not displayed correctly but it worked fine in the end.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2018
Very good, serious service, fast delivery (within 48 hours), I recommend it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
Complete appliance. Good workmanship. Some problems with delivery, but this was sorted out by Sales. The plus im indicates room temperature and is very quiet.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2018
Received on time and as described. I only regret that the product does not display the percentage of humidity it finds in the room.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2018
Fast service. Delivery times respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Clear and rapid
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2018
Very fast service and neat parcel. TB
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
correct ordering procedure
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/07/2018
as described.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2018
As usual, everything is perfect and fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2018
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2018
I am also very satisfied with the speed of shipment.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
Fast shipping as per item offered
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2018
Fast, secure delivery, top packaging and top quality products! Just perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2018
absolutely satisfied with the delivery time and perfect packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
As good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2018
Easy ordering and delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
Nothing to complain about.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/06/2018
Air naturel customer for several years. Fast delivery, well packaged. Wide selection of products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
Lots of choice, clear information, good customer contact
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/06/2018
Very good product ... and very good responsiveness to a question from me ...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Fast and easy to contact with any questions. The after-sales service is very responsive, even when troubleshooting a product bought a few years ago!
Site to recommend without worry.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/06/2018
Serious and very responsive site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2018
Very fast delivery
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