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A
Rating: 3 out of 5
No confirmation email, no delivery note or invoices in the parcel, no invoice by email, delivery time longer than announced. Please send me the invoice
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
A received device does not work
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A
Rating: 2 out of 5
I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).
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A
Rating: 4 out of 5
lack of relay points in town center mairie
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A
Rating: 4 out of 5
I was delivered on time. However, the silver cube model I received was not the one I wanted. But I'd be happy with it.
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A
Rating: 4 out of 5
a slight difficulty in finding the right filter reference; but once on the right page, no problem ordering
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A
Rating: 4 out of 5
The only downside is delivery: on the site, the delivery options indicated are colissimo and Mondial Relay with Monday dispatch for weekend orders (see FAQ). At the time of ordering, the delivery method proposed was Geodis and not colissimo. The order was dispatched on Tuesday and I was unable to track the parcel, the link on the website sent me to the post office website. Geodis delivered the next day without any warning message (delivery to a company). Otherwise RAS.
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A
Rating: 4 out of 5
Simple, pleasant site, easy to order
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A
Rating: 4 out of 5
Strong packaging and very well protected fragile products. I would have given a 5* if the delivery times announced on the site had been respected.
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A
Rating: 2 out of 5
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
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Response from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
A
Rating: 4 out of 5
the site lacks clarity but Merlyne is very responsive so thank you to her.
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A
Rating: 4 out of 5
2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P
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A
Rating: 4 out of 5
despite a 2-day delay in delivery to the relay
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A
Rating: 3 out of 5
order tracking not going very well ( delayed updates )
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A
Rating: 2 out of 5
the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
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A
Rating: 3 out of 5
It's a pity that the site allows an order to be placed when the material is no longer in stock. We then placed a second order for an equivalent item, and the delivery was very fast and compliant.
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A
Rating: 4 out of 5
The product information is clear. For electrical appliances I missed the energy classification A B ...
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A
Rating: 3 out of 5
My order included two items: only one was delivered. After writing to them to say that the second item was missing, several days passed and then, ten days later, Air&Me wrote to me to say that "Our logisitque confirms that the preparation of your parcel was complete. Can you tell me if the selina has been delivered to you? ". A little annoyed, I confirm my first answer. The parcel will eventually be delivered.
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A
Rating: 4 out of 5
RAS, no particular opinion
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A
Rating: 4 out of 5
4 stars . The site is clear
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A
Rating: 4 out of 5
This is my first order
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A
Rating: 3 out of 5
It's getting more and more expensive.
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A
Rating: 4 out of 5
RAS if it is not a lack of information as for the follow-up of order (date of forwarding followed...) on the other hand I was well warned of the availability of the parcel in point relay.
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A
Rating: 4 out of 5
It is absolutely essential that you read the device manuals, so that important information such as water hardness (Eva humidifier) is clearly displayed on your website.
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A
Rating: 4 out of 5
well no problem
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A
Rating: 4 out of 5
claire
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A
Rating: 3 out of 5
In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...
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A
Rating: 4 out of 5
fast delivery . well packed material
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
Good...the only downside was that my name was not mentioned as the recipient at the relay point.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
correct but delivery problematic (delivered in the name of the relay point which caused problems at the time of collection).
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A
Rating: 4 out of 5
serious site, shipment a bit spoiled by Mondial Relay (parcel received very late) but not attributable to Air & Me
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A
Rating: 3 out of 5
Good price and quality items, but insufficient packaging for this shipment.
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A
Rating: 4 out of 5
This is my 4th purchase from Air Naturel and I'm always satisfied with the service and delivery. The plus point: the site is extremely clear and well designed. The selection advice is also very good. Just a small delay in shipping for which I took one star off but after my call they were very responsive and the problem was solved. Great experience.
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A
Rating: 3 out of 5
I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
well
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