Customer reviews of AIR AND ME

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9,3 /10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews

Summary of reviews

Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/01/2014
Great! Meaco DD8L dehumidifier, very efficient. Delivery within 3 days and quick response to my email for information.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2014
Could do better. The products are satisfactory but the delivery charges are very excessive. I ordered filters and delivery cost me almost half the price of the filters. That's too much!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/01/2014
Disappointed. The test went well but there was no added value from the site in terms of advice. No deciphering of the test result. I sent an email with no response. EM
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/01/2014
Cordial and serious after-sales service. Air Naturel replaced my dehumidifier's electric transformer free of charge (except for shipping costs... normal!) two and a half years after purchase, out of warranty, on simple request by e-mail. That's very good business on their part, and I'd like to thank them.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/01/2014
VERY PROFESSIONAL AND SERIOUS COMPANY. I had an excellent contact with AIR NATUREL, with very clear advice and explanations for the problem to be solved (humidity level too low in a wine cellar). My choice of equipment was based on technical rather than financial considerations. Once I'd been advised which equipment was best suited to my needs, I ordered it over the Internet, and it was delivered on schedule. After commissioning the equipment and running it for a few days, the results were just what I needed. I recommend this company for its reliability.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2014
Wrong humidity measurement. A fine device, which would be perfect, if the humidity measurements it transmits, and therefore takes into account for its operation, weren't 10 to 12% higher than reality. For example, this one indicates 50% humidity when in reality it's only 37 to 40% (measured by several other devices), which means that in auto mode it doesn't work, as this mode is only triggered below 45% H°...!!!! This is a pity, because all the benefit and interest of this device is therefore reduced.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2014
Disappointed with the shipping of my order. I ordered a product at the beginning of December and received it more than a month later. I was really disappointed by this delay, especially as the site didn't reply to my email asking about the status of my order and didn't make any commercial gesture to apologize for the delay!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2014
I recommend it! Very effective. Before buying "Three cartridges for DH-30 humidifier" I had to confirm the compatibility of the product with my humidifier. Customer service was very efficient, friendly and quick to respond. I finally ordered, it works very well. I'm satisfied. vitor
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/01/2014
A very complete and efficient appliance, its price is justified . We had a huge moisture problem in the laundry room: fungus, mold on the walls and water oozing down the sides. So after a good cleaning with St Marc and a coat of white paint, we installed it and it's been a complete change ever since! The walls are healthy and dry, no traces have appeared for 3 months and if I leave my laundry on the dryer and start the drying function after the appliance has, of course, triggered itself for humidity, it's still just as efficient. We have absolutely no regrets about this purchase, it has changed our lives and is worth its price, which may seem a bit high at first. For your information, we connect it to a drain every day, so it's even more autonomous! Thank you for the opinions of previous buyers, as we read them at length before making our choice.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/01/2014
Small volume; delivered on time. Device corresponds to our expectations, and good delivery time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2014
Fast delivery and good quality item. No particular problem, fast delivery and good quality item, good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2014
Very good, competent and fast. Friendly, competent staff and order processed quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2014
Difficulty with humidity percentage. This is my 2nd unit. For the first one, I thought my room volume was too big, because I wasn't getting the desired humidity level (60%). I opted for a much more powerful dehumidifier from Air Naturel. I couldn't get any more information about my choice. In use, for the first few days, I had to use 20 to 25 l. per 24 h., and now, after a little over a month's use, I'm using 4 l. maximum per 24 h.. The only explanation I've found: high ceilings and wood panelling covering them. Undoubtedly, wood is a great moisture absorber.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/01/2014
Effective . Humidity problem following water damage! Professionals suggested I install an air dehumidifier with external extraction, costing between 4000 and 5000euros! So I tried the DDH-20 dehumidifier at 125 euros ac the hygrostat and wonder it works! More humidity!!!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/01/2014
Impeccable service and delivery. Delivered two days after ordering. Quick and clear response to my emails for product information.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/12/2013
In a word: NICKEL! Humidifier received within 48 hours, carefully packaged. We're very happy with it: the humidifier is super-quiet and the room's hydrometry rises quickly. The reservoir is large, with an autonomy of 3 days if you only run it at night.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/12/2013
Perfect . Fast delivery and as expected. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2013
perfect delivery, product corresponds to the criteria presented . good item to recommend
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2013
I chose this model on the seller's website, thinking it met all the criteria I wanted. However, once I consulted the instructions, I discovered that this model is not recommended for my water, which is heavy in limescale. The instructions recommend another model for high-limestone water. Why didn't you say so on the website? Why not make a selection of models on the site according to the limescale content of the water?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/12/2013
not effective MEACO 10L . The advertisement states 10l. of water per day of dehydration. In a humid room , during 24 hours we collected 20 cc. of water !!!!!!!!!!!! In the laundry drying room, after 4 hours, 25 cc. of water was collected! I'm disappointed with the MEACO 10L.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2013
Fast and efficient. I had no problem placing my order and delivery was fast. Product conforms and the packaging is perfect. This site is reliable.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2013
assistant request and product quality . Good evening, I bought a FRED humidifier last year. In less than a year, the water heating system broke down. The after-sales service sent me a new FRED (with English plug...) . I've been using the new FRED for a month now, and the Teflon paint on the pan is already coming off, even though the appliance only worked for a month. At these prices, you'd expect better quality!!!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2013
Super satisfied! . Fast shipping. Great product! Not disappointed at all.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2013
Packaging and delivery: fast, efficient, neat! Order received quickly (order Friday evening, received Tuesday morning 8am!) Packaging impeccable! Product not used (Christmas gift!) Comments on the effectiveness of the dehumidifier to come! resumption of comments on 22 06 2014: I recommend the dehumidifier, it is effective..... no more problems at all !!!! I was skeptical about the comments on the product (users too enthusiastic for my taste...... but I join them and highly recommend!).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2013
Very good product . Good advice .
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2013
Corresponds perfectly to the order and fast. Perfect, nothing to complain about, I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2013
I WOULD RECOMMEND THIS SITE FOR ITS RELIABILITY AND THE QUALITY OF ITS PRODUCTS. SERIOUSNESS COMPETENCE WELCOME QUALITY OF THE WEBSITE MAKE IT SEEM NATURAL TO TURN TO AIR NATUREL.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2013
Air cleaner purchased, delivered on time and functional. I recommend it for people like me who sometimes have breathing problems.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/12/2013
perfect . I ordered 1 dehumidifier for my garage in September. Then 1 more in November for my house, as well as for 2 friends convinced by their efficiency. The model is the DD8L from Meaco. Fast order processing, great phone availability. One of the tanks broke when we unpacked it, and AirNaturel sent us a new one immediately, charging us shipping costs only. Validated and recommended!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2013
Quality and speed. Very simple order and receipt within 72 hours. Precise device description.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2013
The air filter works very well. It quickly found its place in our home. It's almost invisible in automatic mode, where it stays at an almost inaudible ventilation level most of the time. Noise can only be heard at night in a quiet room. However, it doesn't disturb sleep. What's even more astonishing after a few days' use is that not a single speck of dust can be seen flying in the light from the lamps, proving that the filter works well even in a 50 m2 room.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2013
Delivery to be reviewed. Good price, fast shipping, but delivery leaves something to be desired! Air Naturel did not inform me of the delivery date. The Colissimo parcel arrived in our absence without warning. The Post Office did not deliver a second time. We were obliged to collect the bulky parcel weighing 15 kgs from the poste restante. Fortunately it wasn't a fridge or a washing machine!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2013
Fast delivery. Fast delivery. Product conforms and in perfect condition. I really appreciated the advice given by phone before the purchase.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2013
Fast delivery, no problems . First order, nothing to complain about, everything went well.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2013
the ddl8 is a very efficient little jewel from air naturel. i bought a ddl8, a very efficient device, so much so that i reordered a second one to avoid moving the device from one place to another because i live in a two-storey townhouse. it's worth noting that the return of warm air saves at least 2 degrees and the feeling is very pleasant. so i can confirm the strong points of the ddl8, which works non-stop (nice device, not bulky, light, not noisy because it doesn't use a compressor ....you just have to empty the drawer when it's full, but don't worry, the appliance stops when it's full!) the air naturel website is very attractive, clear and engaging the order is processed quickly and delivery to a relay point is trouble-free I'm satisfied so far.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2013
The best site! . Incredibly fast shipping! Maximum efficiency.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2013
RARE . MEACO DD8L dehumidifier - Very good quality equipment, silent, perfectly fulfilling its function, reasonably priced and delivered in record time !!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2013
delighted. I bought a meaco 10l. dehumidifier and I'm delighted with it. The air in my house is healthy again. My bedroom is located in an old cellar (very nice because vaulted, but damp because partly buried) and I had an infiltration in another room. I found all the information I needed on the site to find the ideal material.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2013
Purchase of a dehumidifier . Excellent service and quality of equipment
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2013
super . very commercial
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