Customer reviews of AIR AND ME

I had to phone them as I had heard nothing 1 week after ordering. I was informed that one of the items was out of stock. I asked to cancel the out-of-stock item in order to receive the other items. I finally received all my items, even the one that was out of stock.

4 days to place an order....

No confirmation email, no delivery note or invoices in the parcel, no invoice by email, delivery time longer than announced. Please send me the invoice

I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).

The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.

order tracking not going very well ( delayed updates )

the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!

It's a pity that the site allows an order to be placed when the material is no longer in stock. We then placed a second order for an equivalent item, and the delivery was very fast and compliant.

My order included two items: only one was delivered. After writing to them to say that the second item was missing, several days passed and then, ten days later, Air&Me wrote to me to say that "Our logisitque confirms that the preparation of your parcel was complete. Can you tell me if the selina has been delivered to you? ". A little annoyed, I confirm my first answer. The parcel will eventually be delivered.

It's getting more and more expensive.

In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...

Good price and quality items, but insufficient packaging for this shipment.

I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.

Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.

Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.

The product purchased does not work

good.

correct

I was not informed of the arrival of my order at the collection point. On the website its status was "shipped" even though it had arrived.

The products were delivered quickly and efficiently. However, there was a small problem with the delivery, which seems to have been caused by the carrier who delivered 2 non-compliant items... Nevertheless, Air Naturel's after-sales service reacted immediately and efficiently with the carrier, who took back the goods and delivered the right products... The delivery of 2 of the 4 products I had ordered was delayed by just over a week. A small problem well managed by the after-sales service.

I'm waiting to be notified of the livreson

fast delivery. Nothing to report. Equipment not yet in use.

no after-sales responsiveness

You have to pay close attention if you don't want to make a mistake. It's not easy to go back and correct. But in the event of a problem, the operator is very friendly and efficient.

fast delivery.

very good, but no information when the parcel arrived.

Lack of responsiveness, I have not yet received the dehumidifier.

Reliability, the DDH-20-1 dehumidifier's power supply needs to be reviewed - the power supply heats up abnormally - the appliance costs more than 100 euros, check with your competitors the quality/price/performance ratio?

I ordered my product in white and it arrived in BLACK, which is apparently not the first time on this site. I had seen someone leave the same comment. I thought I didn't have the same problem...

Dear Sir/Madam When I opened my parcel, I noticed that the packaging of the Sylver Cube item had been opened, which does not guarantee that it will not be used. I would be grateful if you could send me an item in the condition in which it was sold. I trust you will understand my request. I have noticed that the filters are not the same as when I placed my last order. Is this normal?

competitive price, but sorely lacking in choice. Too bad! Delivery takes a few days, but can be arranged.

Difficulty returning to the page for entering a promo code

Order well received and compliant. Just the shipment which charged 16euros should arrive the next day because my order was placed before noon and arrived a day late. So for the delay I only put 3 out of 5.

Site not updated. Products offered and not available after purchase.

Unknown delivery status, inefficient customer service, I don't review the product.

Rather than the distributor (natural air) who already has a lot of work to do with his resellers and needs to be spared, choose the same resellers, who are much better placed to meet your commercial and logistical demands.

Several products were missing on delivery. But after an e-mail complaint, everything was soon back in order: the mistake is human and it was quickly and well made up for!

Order well received but had to wait 3 weeks to receive it ...

no order tracking

Too bad I didn't have a choice of colors.