Customer reviews of AIR AND ME

Small delivery problem where Mondial Relay delivery was unavailable

one of the two items received did not correspond to the order

I had to call back 3 times for my order to be taken into account.

The after-sales service for blueair sense+ and blueair aware does not know its products. The tone used in the messages is incandescent. I felt like I was being treated like a moron. AirNaturel seems to be the SAV France for the blue Air brand, because my support request was sent via the Blueair Friend application, and it was airnaturel who replied to my message.
The purchase process and delivery went smoothly. I urge you to listen to your customers better and not assume that they are stupid. As it is, if it's possible for you to order from another retailer, or to access Blueair support directly in Sweden, move on. If you have no choice... here's a customer's opinion, uncensored.

The device doesn't work as I expected.

not very effective, poorly documented, only positive point: the "device is recyclable

unit does not work, a few ml for a room full of humidity

Does not match the color ordered

little info

Delivery time a little longer, but sales service up to scratch. However, we would like to be informed of any logistical problems BEFORE we ask.

Check the quality of your suppliers' products

Order processed quickly. On a negative note, the cost of returning a defective product is at the customer's expense.

109€ for a dehumidifier that I found at another retailer at 89.99€, I'm very disappointed, I wanted to buy it directly from a specialist rather than from a supermarket and I got ripped off, http://www.vandenborre.be/fr/deshumidificateur/air-naturel-ddh20-1

Nice products. Obsolete online store security, but apparently an update is in the works. That's why I'm only giving it 3 stars, because the protection of credit card payment data is not/no longer guaranteed (chrome displayed a warning). I preferred to make a bank transfer to be sure of avoiding any worries.
Apart from that, I received my order quickly and won't hesitate to order again.

A little disappointed, still a lot of humidity in my house ...

Very good, but lacks order confirmation and email tracking. For the rest it's perfect!

Easy-to-use site

Ditto

Slightly long delivery times.

perplexed. the problem is why sensors that need to be put in the fridge are normally delivered by mail, especially since I received my order almost 15 days later. I hope that if the sensors were defective that air naturel will do what is necessary so that samples of our indoor air can be redone at their expense.

adventures! . after a few weeks' delay and a shipping error, I received my parcel. However, communication with your contacts was perfect to remedy these inconveniences. Friendly and efficient.

Satisfactory product. The products fully meet my expectations. Small disappointment: reading the reviews left on the site, I read that the use of softened water is not recommended with the ANTON Blanc Ultrasonic Air Humidifier. I put the question to customer service, who told me that, on the contrary, softened water was preferable for the device. When I received my order, I read in the instructions that it's not advisable to use softened water, which is a bit confusing!

Very disappointed with the Lea diffuser. This product diffuses almost nothing. You can only smell it if you stick to it. I returned the product, which was refunded, albeit with a note from Air Naturel saying that they had tested it with THEIR oil and that it worked perfectly in a 15 m2 room. First of all, the manufacturer's technical specifications state 50 m2, and Air Naturel's 30 m2, which isn't 15! Finally, my essential oils are bought in a para-pharmacy. The brand is Phytosun. If this diffuser only works with the huikes on the site, you need to specify this and also specify that it only diffuses for 15 m2 and not 30!

undecided . Very satisfied with the follow-up, but to date the part has not been delivered. This proposal to evaluate your services comes a little early! 5 stars once delivered, I promise!

Noisy and inefficient 0.3 L / 20 H in 23 m2 high humidity! . In my bedroom, located to the north, I have to turn it off to sleep! Noise level higher than that given on your website, inefficient, very little water recovered in a damp room! Have, in living room of 25m2, a QLIMA 510 with compressor: 1.5 L/day and listen to TV without any discomfort. Very disappointed with this purchase and will let friends know.

Well received, a little slow due to the doine. I was asked to send a copy of the invoice, which I had to send after the fact.

dehumidificateur 12 volt . certes cet appareil fonctionne en 12 volt mais sur une prise 220 et transfo. donc pas possible en camping car!!!!

PAINT POISONING . Hello, Everything is perfect in terms of quality of service, nothing to complain about, I even had to make an exchange which went very well. On the other hand, I have a problem with paint solvent poisoning, and apparently air purifiers aren't enough to filter out solvents. Best regards.

tres bien . ras tres bien

ATTENTION. We purchased a dehumidifier for our sailboat. When we wanted to run it on our boat's battery, we had to buy a "cigar lighter" plug. ATTENTION, the plug sold by this site does not include the "cigar lighter", only the connection plug and its two wires! At 15 euros each, delivered. This is way overpriced. Sincerely

Humidifier filter. I recently placed an order for filters. There were no instructions inside to explain how to use them. I had to go on the net to understand otherwise I almost sent it back thinking it was the wrong order.

disappointment . product that leaked as soon as it was switched on and is of very mediocre quality. i will no longer order any product from this brand.

with air naturel, you can breathe deeply. you can trust air naturel. They are friendly by phone, reliable when a product is not available, you are notified by email immediately. your product is delivered within 2 or 3 days following your order. I recommend this site.

Decu by the price. Same model 15% cheaper on other sites including delivery. Unfortunately I noticed too late after ordering directly from airnaturel!

After-sales service reminded 3 times. It's been 3 times that I've contacted the accounting department to get an invoice. I've been waiting 3 weeks for it... The person in accounting is also very unfriendly.

A "mixed" experience which in no way detracts from the seriousness of AIR NATUREL . My order took almost a month to be delivered, but once AIR NATUREL became aware of this excessively long delay, they immediately took the necessary steps with the carrier, and the problem was resolved within a few days. My opinion of the Buldair and Buldair junior devices: they're attractive, don't take up much space, are relatively quiet and are very easy to use; I would, however, have preferred their effectiveness as air purifiers to that of essential oil diffusers. It's also a pity that Buldair junior doesn't come with a mains plug (as it's also intended for use in a small children's room). That said, the quality/price ratio of these products in no way makes me regret their purchase, and I'd recommend them without hesitation!

Very good products. The product itself is superb, works very well and the scents are very pleasant, but for delivery in 48 hours you'll have to iron.

I suffer rhinitis due to my allergy against house dust. I deceided to purchase this product, attracted by its easiness for changing filters. It really works so that I_x000D_am totally satisfied with this.

disappointed . The unit received does not work properly, in fact only the motor and light work. No misting or fragrance. Too bad for an air diffuser. So it cost me a lot of money for its uselessness.

Apart from a small stock shortage, delivery was trouble-free and the packaging very correct . Unfortunately, it's too early to assess the product's efficiency and power consumption.