Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Could do better. The products are satisfactory but the delivery charges are very excessive. I ordered filters and delivery cost me almost half the price of the filters. That's too much!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/01/2014
Disappointed. The test went well but there was no added value from the site in terms of advice. No deciphering of the test result. I sent an email with no response. EM
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2014
Wrong humidity measurement. A fine device, which would be perfect, if the humidity measurements it transmits, and therefore takes into account for its operation, weren't 10 to 12% higher than reality. For example, this one indicates 50% humidity when in reality it's only 37 to 40% (measured by several other devices), which means that in auto mode it doesn't work, as this mode is only triggered below 45% H°...!!!! This is a pity, because all the benefit and interest of this device is therefore reduced.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2014
Disappointed with the shipping of my order. I ordered a product at the beginning of December and received it more than a month later. I was really disappointed by this delay, especially as the site didn't reply to my email asking about the status of my order and didn't make any commercial gesture to apologize for the delay!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2014
Difficulty with humidity percentage. This is my 2nd unit. For the first one, I thought my room volume was too big, because I wasn't getting the desired humidity level (60%). I opted for a much more powerful dehumidifier from Air Naturel. I couldn't get any more information about my choice. In use, for the first few days, I had to use 20 to 25 l. per 24 h., and now, after a little over a month's use, I'm using 4 l. maximum per 24 h.. The only explanation I've found: high ceilings and wood panelling covering them. Undoubtedly, wood is a great moisture absorber.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2013
I chose this model on the seller's website, thinking it met all the criteria I wanted. However, once I consulted the instructions, I discovered that this model is not recommended for my water, which is heavy in limescale. The instructions recommend another model for high-limestone water. Why didn't you say so on the website? Why not make a selection of models on the site according to the limescale content of the water?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/12/2013
not effective MEACO 10L . The advertisement states 10l. of water per day of dehydration. In a humid room , during 24 hours we collected 20 cc. of water !!!!!!!!!!!! In the laundry drying room, after 4 hours, 25 cc. of water was collected! I'm disappointed with the MEACO 10L.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2013
assistant request and product quality . Good evening, I bought a FRED humidifier last year. In less than a year, the water heating system broke down. The after-sales service sent me a new FRED (with English plug...) . I've been using the new FRED for a month now, and the Teflon paint on the pan is already coming off, even though the appliance only worked for a month. At these prices, you'd expect better quality!!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2013
Delivery to be reviewed. Good price, fast shipping, but delivery leaves something to be desired! Air Naturel did not inform me of the delivery date. The Colissimo parcel arrived in our absence without warning. The Post Office did not deliver a second time. We were obliged to collect the bulky parcel weighing 15 kgs from the poste restante. Fortunately it wasn't a fridge or a washing machine!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/09/2013
BAD SURPRISE IF YOU CHANGE YOUR OPINION. I ordered 2 products delivered by COLIS RELAIS, I wanted to return 1, it turned out that the return is at MY EXPENSE. I'm used to ordering online, and I'm very disappointed by this way of working. The return by Colissimo would have cost me almost as much as the product. So if you're not sure, don't order because you HAVE NO RIGHT TO ERROR or to reconsider your purchase.
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