Customer reviews of AIR AND ME

9,3 /10

Based on 2 112 published reviews

5 1 636 77% 4 346 16% 3 78 4% 2 22 1% 1 30 1%

Summary of reviews

Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.

Reviews 1, 2, 4 and 5 stars

Reset filters

Acheteur vérifié

Published on 02/12/2019 à 11h51 following a purchase from 22/11/2019

I answered very well.

Translated reviews

Acheteur vérifié

Published on 02/12/2019 à 11h26 following a purchase from 22/11/2019

Clear, simple and practical.

Translated reviews

Acheteur vérifié

Published on 28/11/2019 à 16h39 following a purchase from 21/11/2019

Delivery on time, well packaged

Translated reviews

Acheteur vérifié

Published on 27/11/2019 à 17h55 following a purchase from 21/11/2019

High-quality products, very well detailed in terms of functionality, often with instructions to download.

Translated reviews

Acheteur vérifié

Published on 23/11/2019 à 10h40 following a purchase from 29/10/2019

Very fast and correct delivery.

Translated reviews

Acheteur vérifié

Published on 14/11/2019 à 20h41 following a purchase from 08/11/2019

very good site

Translated reviews

Acheteur vérifié

Published on 14/11/2019 à 14h07 following a purchase from 08/11/2019

A received device does not work

Translated reviews

Acheteur vérifié

Published on 13/11/2019 à 19h20 following a purchase from 01/11/2019

VERY GOOD

Translated reviews

Acheteur vérifié

Published on 09/11/2019 à 16h54 following a purchase from 22/10/2019

I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).

Translated reviews

Acheteur vérifié

Published on 06/11/2019 à 20h52 following a purchase from 25/10/2019

Fast delivery. Well packaged, conforms to order. I recommend without hesitation.

Translated reviews

Acheteur vérifié

Published on 05/11/2019 à 22h57 following a purchase from 14/10/2019

lack of relay points in town center mairie

Translated reviews

Acheteur vérifié

Published on 04/11/2019 à 18h08 following a purchase from 26/10/2019

I was delivered on time. However, the silver cube model I received was not the one I wanted. But I'd be happy with it.

Translated reviews

Acheteur vérifié

Published on 04/11/2019 à 13h25 following a purchase from 28/10/2019

I found air and me through an internet search. I am extremely happy with their services. I started to buy an expensive dehumidifier for my cellar, but after discussing my needs with one of their technicians he recommended a much simpler and much less expensive solution. I greatly appreciate that type of concern for me as a customer. If I need humidifier/dehumidifier services in the future I will certainly use this company.

Translated reviews

Acheteur vérifié

Published on 30/10/2019 à 13h20 following a purchase from 23/10/2019

Excellent experience, super responsive and fast, secure shipping.

Translated reviews

Acheteur vérifié

Published on 29/10/2019 à 22h13 following a purchase from 22/10/2019

English-speaking customer support is superb. International shipping was carried out perfectly. Thank you!

Translated reviews

Acheteur vérifié

Published on 28/10/2019 à 19h11 following a purchase from 21/10/2019

Fine

Translated reviews

Acheteur vérifié

Published on 25/10/2019 à 09h59 following a purchase from 16/10/2019

easy navigation

Translated reviews

Acheteur vérifié

Published on 24/10/2019 à 15h22 following a purchase from 17/10/2019

a slight difficulty in finding the right filter reference; but once on the right page, no problem ordering

Translated reviews

Acheteur vérifié

Published on 23/10/2019 à 13h31 following a purchase from 16/10/2019

Simple and efficient online ordering. Product delivered on time and as expected.

Translated reviews

Acheteur vérifié

Published on 22/10/2019 à 14h20 following a purchase from 15/10/2019

Delivery in 2 working days. Material very well packed for transport.

Translated reviews

Acheteur vérifié

Published on 21/10/2019 à 18h18 following a purchase from 13/10/2019

The only downside is delivery: on the site, the delivery options indicated are colissimo and Mondial Relay with Monday dispatch for weekend orders (see FAQ). At the time of ordering, the delivery method proposed was Geodis and not colissimo. The order was dispatched on Tuesday and I was unable to track the parcel, the link on the website sent me to the post office website. Geodis delivered the next day without any warning message (delivery to a company). Otherwise RAS.

Translated reviews

Acheteur vérifié

Published on 17/10/2019 à 15h36 following a purchase from 11/10/2019

Great, fast and valuable service!

Translated reviews

Acheteur vérifié

Published on 16/10/2019 à 18h55 following a purchase from 09/10/2019

ease of use

Translated reviews

Acheteur vérifié

Published on 15/10/2019 à 21h11 following a purchase from 02/10/2019

Simple, pleasant site, easy to order

Translated reviews

Acheteur vérifié

Published on 15/10/2019 à 10h26 following a purchase from 19/09/2019

Strong packaging and very well protected fragile products. I would have given a 5* if the delivery times announced on the site had been respected.

Translated reviews

Acheteur vérifié

Published on 09/10/2019 à 19h36 following a purchase from 01/10/2019

Very fast shipping and delivery.
I recommend airandme.fr

Translated reviews

Acheteur vérifié

Published on 06/10/2019 à 17h05 following a purchase from 28/09/2019

Rigor, accuracy and speed, what more could you ask for?...

Translated reviews

Acheteur vérifié

Published on 06/10/2019 à 14h50 following a purchase from 24/09/2019

The site is well organized, and I was able to find the material I needed right away. I'm really satisfied with their service, and I'd recommend this online store.

Translated reviews

Acheteur vérifié

Published on 03/10/2019 à 08h15 following a purchase from 26/09/2019

Everything is perfect

Translated reviews

Acheteur vérifié

Published on 29/09/2019 à 16h32 following a purchase from 18/09/2019

object corresponds

Translated reviews

Acheteur vérifié

Published on 27/09/2019 à 01h11 following a purchase from 03/09/2019

The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.

Translated reviews

Response from AIR AND ME Published on 27/09/2019

Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially

Acheteur vérifié

Published on 19/09/2019 à 21h34 following a purchase from 12/09/2019

the site lacks clarity but Merlyne is very responsive so thank you to her.

Translated reviews

Acheteur vérifié

Published on 16/09/2019 à 14h45 following a purchase from 09/09/2019

Fast delivery, products conform and correctly packaged: no worries!!!!

Translated reviews

Acheteur vérifié

Published on 14/09/2019 à 01h42 following a purchase from 06/08/2019

Very pleased with this ultra-quiet, surprisingly small, go-anywhere product. Fast delivery and fair price. I recommend without hesitation.

Translated reviews

Acheteur vérifié

Published on 11/09/2019 à 13h53 following a purchase from 04/09/2019

2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P

Translated reviews

Acheteur vérifié

Published on 10/09/2019 à 20h20 following a purchase from 04/09/2019

despite a 2-day delay in delivery to the relay

Translated reviews

Acheteur vérifié

Published on 04/09/2019 à 15h08 following a purchase from 29/08/2019

Good advice and fast shipping.

Translated reviews

Acheteur vérifié

Published on 03/09/2019 à 19h41 following a purchase from 20/08/2019

Fast, hassle-free shipping

Translated reviews

Acheteur vérifié

Published on 02/09/2019 à 16h32 following a purchase from 23/08/2019

Very good product. The only drawback is that the wifi only works in 2.4 Ghz. I had to activate the 2.4 and 5 Ghz WIFI separation option on my box to make the dehumidifier work with WIFI.

Translated reviews

Acheteur vérifié

Published on 01/09/2019 à 18h51 following a purchase from 21/08/2019

Good choice of products and on-time delivery.

Translated reviews