Customer reviews of AIR AND ME

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews

Summary of reviews

Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2014
After 3 weeks of use, I'm completely satisfied with the unit for a small professional room where I use acrylic. The air is well renewed and no odors remain.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2014
After a week of daily use, we're very satisfied with the product, which fulfills its mission of purifying the air in our apartment._x000D__x000D_Good points: product quality, results obtained._x000D_Less points: product may be a little foggy at speeds 2 and 3, price a little high.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/02/2014
disappointed . The unit received does not work properly, in fact only the motor and light work. No misting or fragrance. Too bad for an air diffuser. So it cost me a lot of money for its uselessness.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2014
fully satisfied. choice - easy ordering - payment - fast handling. just one drawback: the delay in accessing the order tracking system.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2014
Very serious site, to be recommended. Very good after-sales service, very commercial, quick and serious handling of requests.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2014
Still nothing received - Well solved by Airnaturel.com . I ordered a 300 EUR device from air naturel. The purchase went well with no problems. As I live in Belgium, my only option for free delivery was Mondial Relay. I placed my order on January 21, 2014, and today, February 5, I still haven't received anything. The Mondial Relay website does confirm that they received the package on January 24, but since the message on February 1 "Parcel read at wrong relay" I have no more info... Mondial relay is a real nightmare!!! Avoid this carrier! If you search the internet, you'll see that I'm not the only one having problems with these people. Edit 25/02/2014: The problem has been well resolved by the folks at airnaturel.com. After mondial failed to deliver the package for almost a whole month, Airnaturel sent me a new package by Colissimo on 19/02. It arrived the next day. Thank you, airnaturel! As for Mondial Relay: don't trust them. After more than a month, the package is still undelivered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2014
good, fast but a little expensive . you can go there the service is fast and efficient
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2014
Could do better. The products are satisfactory but the delivery charges are very excessive. I ordered filters and delivery cost me almost half the price of the filters. That's too much!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/01/2014
Disappointed. The test went well but there was no added value from the site in terms of advice. No deciphering of the test result. I sent an email with no response. EM
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2014
good product. Product which fulfills its function well, thanks to it we have raised the humidity level to an acceptable level. Since then, we've had much less of a sensation of a dry throat and a permanently blocked nose. What's more, it's a reliable hygrometer. On the other hand, I find the price a bit high, but considering the benefits, it's easy to forget.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2014
Disappointed with the shipping of my order. I ordered a product at the beginning of December and received it more than a month later. I was really disappointed by this delay, especially as the site didn't reply to my email asking about the status of my order and didn't make any commercial gesture to apologize for the delay!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2014
DDH 20-1 air dehumidifier - Very professional and impeccable service - Product as expected. Product delivered on time and as specified on the website. Professional customer contact and very quick to react. I recommend after my 1st experience
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2013
appreciated telephone response to my questions . I was hesitating between several models, in particular two, and finally decided on OSKAR thanks to the discussion I had over the phone. I'm very happy to have chosen the most complete model, where I can set the unit to night mode without lights, especially when the unit reaches the desired humidity and the lights flash. The unit is quiet and has a large water capacity.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2013
Packed . Delivery time respected. Product description confirmed, satisfactory product.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/12/2013
not effective MEACO 10L . The advertisement states 10l. of water per day of dehydration. In a humid room , during 24 hours we collected 20 cc. of water !!!!!!!!!!!! In the laundry drying room, after 4 hours, 25 cc. of water was collected! I'm disappointed with the MEACO 10L.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2013
assistant request and product quality . Good evening, I bought a FRED humidifier last year. In less than a year, the water heating system broke down. The after-sales service sent me a new FRED (with English plug...) . I've been using the new FRED for a month now, and the Teflon paint on the pan is already coming off, even though the appliance only worked for a month. At these prices, you'd expect better quality!!!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2013
very satisfied with the product, ultra quiet, reacts very quickly to changes in atmosphere. once the air has been treated, the unit returns to position 1 in auto mode, and the air quality is noticeable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2013
It's only been 2 weeks since I received the air purifier! However, we're delighted with our purchase, as the air in our bedroom seems even lighter and fresher. It seems that when we wake up, our noses and skin are less dry. The device is silent and we feel we're resting better.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2013
It's too early to give a pertinent opinion on the lifespan of the device and filters._x000D_On the other hand, after 2 weeks, I can already say that smoke and cigarette odors have completely disappeared. Moreover, the speed program automatically increases when you smoke._x000D_As for air quality ?????_x000D_I can't measure objectively._x000D_In any case, the desired goal (odors) has been achieved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2013
very good once(belgium) . OK perfect explanations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2013
No worries! . easy internet ordering, delivery tracking and worry-free reception.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2013
Very good product . Hello, we tried another brand before the blueair, we have to admit that it has nothing to do both design and efficiency, we sleep much better since and we have a feeling of freshness permanently, the only reproach is that the silence is not absolute.for people who suffer from allergy do not hesitate to try it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2013
close to you....but too far away! Air Naturel is a surprising site, which doesn't correspond to Web standards: you'll find good products, a little too expensive though, and the after-sales service is very reactive - rare for Web after-sales services! - but not precise enough when it comes to technical advice.... I bought the OSKAR GM air humidifiers too cold and filters to be changed too often and far too expensive....and the TAURUS hot steam humidifier, less expensive, more efficient but very difficult to clean (limestone gets into all the interstices). A rare site of human proximity!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2013
Ideally, order on a Monday! On time. I was the one who was wrong to order just before November 1st and the weekend, but you shipped on a Saturday. That's a point for you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2013
speed of dispatch. item ordered on Saturday delivered on Thursday, not bad, item corresponds to my needs the opinions of the other owners were decisive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2013
Small but effective. Much smaller than it looked, but effective.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2013
tip top . Not noisy at all (when you lock it in a room), it does its job, just one regret there's no programmer or you have to press a button to start it but good for the price.... Super!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2013
EFFICIENT. THE UNIT IS GOOD. THE ONLY PROBLEM IS THAT THE DRAIN PIPE IS ONLY 0.50M LONG AND FOR A 40L PER DAY IT ONLY DOES 15 TO 20L.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2013
dehumidifier . very fast delivery, product works very well, very happy with this purchase...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2013
Fast, simple and efficient. Ordered from Switzerland, delivered in a few days. Fast, simple and efficient. Ordered from Switzerland and delivered in a few days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2013
Very pleased. Design, small and very practical, this essential oil diffuser is just what I was looking for! Fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2013
MAECO DD8L dehumidifier. Fast delivery and product meets our expectations. The dehumidifier was put into service immediately, on high speed at first (a bit noisy), then on the lowest possible setting. It seems to be doing its job well. It has not yet been fitted with direct evacuation and needs to be emptied twice a day. The humidity level at the seaside comes back to 60% without any problem, instead of the usual 90% in a 63m2 apartment. However, we don't yet know how much it will cost to run it continuously.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/09/2013
BAD SURPRISE IF YOU CHANGE YOUR OPINION. I ordered 2 products delivered by COLIS RELAIS, I wanted to return 1, it turned out that the return is at MY EXPENSE. I'm used to ordering online, and I'm very disappointed by this way of working. The return by Colissimo would have cost me almost as much as the product. So if you're not sure, don't order because you HAVE NO RIGHT TO ERROR or to reconsider your purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2013
Very nice item. Quite discreet and pretty design, easy to use. It's a pity, however, that it's too noisy from level 2 and that it's not more programmable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/08/2013
Satisfied in the end. My parcel was lost by LaPoste and then found following claims made by Airnaturel. The parcel was lost for 15 days. So I received my dehumidifier in perfect condition (phew) and I had a very good contact with the team during this unfortunate problem, thank you for the availability, the device also works very well.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2013
Ordered on time. The tank is a little short and needs to be emptied almost daily.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2013
Very good. I don't like the lid......encliquer???c'est mieux
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/06/2013
Quality product and service. Quality product, choice of patterns and colors, satisfactory packaging and delivery time. Air filter a little expensive.
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