Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
The product doesn't work and the after-sales service doesn't give me any instructions for changing the device or anything else.
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Response from AIR AND ME
Dear Customer, We are very sorry about your bad experience with your humidifier.
We are nevertheless surprised by your message and the associated note, our after-sales service having contacted you on the day you contacted us.
We have received the serial number of the device, and we will send you a return label so that we can assess the situation and repair or exchange your product. We remain at your disposal for any further information, and wish you a pleasant day. The air&me team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
Product meets my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
No worries
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
very good site. Easy to use. Only the " track & trace de GLS " did not work because the code was not completed when I confirmed my order. Not bad but annoying.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
reactif et leurs article sont de qualité
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Product delivered by parcel relay on time and as expected. 2nd order on the site with no worries.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
- Site navigation could be improved - Products are of good quality and delivery is fast - Customer service responds to e-mails within a day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
Fairly easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2020
order conformed and arrived quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
It's a good site, but stock-outs are long. We need more stock and French manufacturers.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
My search was easy, delivery fast, device and start-up simple.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2020
Disobliging communication. You've lost a loyal customer. I wouldn't recommend it.
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Response from AIR AND ME
Hello Madam, We are very sorry that your customer experience was negative and that this has affected your perception of our brand. We strive to achieve maximum satisfaction for all our customers. Sometimes, however, the words we use do not accurately reflect this desire, and we apologize for this. Yours sincerely, The air&me team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Packaging battered and damaged but contents intact.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
Fast and efficient delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/04/2020
I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.
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Response from AIR AND ME
Hello, Thank you for your message. We apologize for the delay caused by the health crisis. Your order dated 03/04/2020 has been prepared by our logistics team and sent to the DHL carrier. We are doing our utmost to ensure that your order is delivered within the timeframe imposed by the carrier. Please do not hesitate to contact us should you require any further information. The AIR AND ME team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2019
4 days to place an order....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2019
A received device does not work
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/10/2019
I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/10/2019
lack of relay points in town center mairie
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
I was delivered on time. However, the silver cube model I received was not the one I wanted. But I'd be happy with it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
a slight difficulty in finding the right filter reference; but once on the right page, no problem ordering
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/10/2019
The only downside is delivery: on the site, the delivery options indicated are colissimo and Mondial Relay with Monday dispatch for weekend orders (see FAQ). At the time of ordering, the delivery method proposed was Geodis and not colissimo. The order was dispatched on Tuesday and I was unable to track the parcel, the link on the website sent me to the post office website. Geodis delivered the next day without any warning message (delivery to a company). Otherwise RAS.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Simple, pleasant site, easy to order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2019
Strong packaging and very well protected fragile products. I would have given a 5* if the delivery times announced on the site had been respected.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/09/2019
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
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Response from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
the site lacks clarity but Merlyne is very responsive so thank you to her.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
despite a 2-day delay in delivery to the relay
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
The product information is clear. For electrical appliances I missed the energy classification A B ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
RAS, no particular opinion
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
4 stars . The site is clear
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
This is my first order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
RAS if it is not a lack of information as for the follow-up of order (date of forwarding followed...) on the other hand I was well warned of the availability of the parcel in point relay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
It is absolutely essential that you read the device manuals, so that important information such as water hardness (Eva humidifier) is clearly displayed on your website.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2019
well no problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2019
claire
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
fast delivery . well packed material
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
no problem
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