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A
Rating: 4 out of 5
Good...the only downside was that my name was not mentioned as the recipient at the relay point.
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 112 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Very good!
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A
Rating: 4 out of 5
correct but delivery problematic (delivered in the name of the relay point which caused problems at the time of collection).
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A
Rating: 4 out of 5
serious site, shipment a bit spoiled by Mondial Relay (parcel received very late) but not attributable to Air & Me
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A
Rating: 4 out of 5
This is my 4th purchase from Air Naturel and I'm always satisfied with the service and delivery. The plus point: the site is extremely clear and well designed. The selection advice is also very good. Just a small delay in shipping for which I took one star off but after my call they were very responsive and the problem was solved. Great experience.
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
ON-TIME DELIVERY
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A
Rating: 1 out of 5
Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.
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Response from AIR AND ME
Hello Sophie, Our customer service manager was on vacation when you called. It is obvious that if your product has an aspect defect it will be replaced. Please send us some photos to sav (at) airnaturel.com. Thank you for your understanding.
A
Rating: 4 out of 5
Complete appliance. Good workmanship. Some problems with delivery, but this was sorted out by Sales. The plus im indicates room temperature and is very quiet.
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A
Rating: 4 out of 5
Clear and rapid
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A
Rating: 4 out of 5
correct ordering procedure
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A
Rating: 4 out of 5
As good
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A
Rating: 4 out of 5
Nothing to complain about.
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A
Rating: 4 out of 5
Lots of choice, clear information, good customer contact
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A
Rating: 1 out of 5
The product purchased does not work
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A
Rating: 4 out of 5
nothing to say corresponds to the order
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A
Rating: 4 out of 5
Purchase ok However, no warning about the availability of my parcel. The Sav confirmed quickly after my email. I will try again.
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A
Rating: 4 out of 5
Meaco 25L at a great price!
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A
Rating: 4 out of 5
correct deadline
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
The order was dispatched in 2 parcels (one received on Saturday and the other on Tuesday) without me being informed.
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A
Rating: 1 out of 5
I'm waiting to be notified of the livreson
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A
Rating: 4 out of 5
The site is very reliable, with fast delivery... I regret, however, that the supply of essential oils is becoming increasingly scarce.
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A
Rating: 4 out of 5
no problem! I'd recommend this site!
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A
Rating: 4 out of 5
This site is correct and describes the product ordered.
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A
Rating: 1 out of 5
no after-sales responsiveness
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Response from AIR AND ME
Hello, we have received your request. Please be advised that your case has been processed with the return of a new unit. Air Naturel Customer Service
A
Rating: 4 out of 5
Delivery as ordered. No particular problems.
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A
Rating: 4 out of 5
nada
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A
Rating: 4 out of 5
Open carton
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A
Rating: 4 out of 5
just fine, nothing to report, except that I expected to receive both products on the same day. it's not serious, but just a little confusing at the time.
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A
Rating: 4 out of 5
Very good site, I found what I was looking for very easily.
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A
Rating: 4 out of 5
SIte matching my search
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A
Rating: 4 out of 5
Efficient and as presented
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A
Rating: 4 out of 5
Clear website and fast ordering, to be recommended
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A
Rating: 4 out of 5
Enjoy your site!
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A
Rating: 4 out of 5
Good.
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