Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
The Clarence air humidifier meets my expectations. Large capacity, three "speeds", ionizer, warm steam, LED, it's what I wanted. It is quite silent, I sleep without any problem with the device running. The only small issue is that the "warm steam" button doesn't work every time. You have to insist, press hard. Too bad... I hope this device will last me a long time.
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Response from AIR AND ME
Hello Isabelle,
Thank you for taking the time to share your feedback. We are delighted that the Clarence air humidifier meets your expectations, while noting your feedback regarding the "warm mist" button. My advice is not to press hard. Just lightly touch it. It is a touch button. Your comments will help us improve our products, and we hope it will accompany you for a long time.
Best regards,
The AIR AND ME team
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Etienne S.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very fragile reservoir and difficult to transport minimalist plastic this raises questions about the longevity of the product at least lacks a handle to empty it
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Response from AIR AND ME
Hello Etienne,
Thank you for taking the time to share your opinion on our product. Your feedback on the lack of a handle is also relevant, and we will take it into account to improve our future models. Your satisfaction is important to us, and we hope to provide you with a better experience in the future.
Best regards,
The AIR AND ME team
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Athanasios P.
Rating: 3 out of 5
following a purchase from 15/01/2026
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Paul G.
Rating: 3 out of 5
following a purchase from 30/12/2025
Very efficient device but after a few days there is a strange noise coming from the fan that seems misaligned at first glance. I will contact customer service to see what they plan to do to fix this issue.
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Santiago G.
Rating: 3 out of 5
following a purchase from 04/07/2025
I have only received one item of the two purchased. Ask me again when I receive both.
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Olivier R.
Rating: 1 out of 5
following a purchase from 19/05/2025
purchase of two pumps: the first one does not work... I am in contact with customer service. To be continued!
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Response from AIR AND ME
Hello, you just need to position it properly, we have just added visuals in our FAQ to better understand how it works. We remain at your disposal. And if there is really a breakdown, our customer service is top-notch.
https://airandme.fr/fr/faqs/accessoires.html - see How to properly install my pump
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Florence D.
Rating: 3 out of 5
following a purchase from 21/01/2025
Hello, The buying experience itself is very good but the delivery is not. A deliveryman dropped off the parcel at a relay several km away, even though the delivery was scheduled to be made to the house where there is someone on duty at all times. So 2 hours lost in the middle of the day because I absolutely needed the filters for the humidifier for my instrument. Yours sincerely, Florence Duroy
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Denys P.
Rating: 1 out of 5
following a purchase from 23/01/2025
I waited a whole day for the parcel, in agreement with the GLS deliveryman. The deliveryman didn't come and said he had dropped the parcel off at a relay point. However, the parcel was not dropped off at the relay point where I went for nothing. Scandalous. I'm going to advise against GLS on all sites, and Air & Me as well, since you associate your deliveries with these crooks!
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Response from AIR AND ME
Hello Denys,
We thank you for your feedback and are sincerely sorry to hear about the inconveniences encountered with the delivery. We understand your disappointment: waiting for a package all day is an experience that even our air purifiers cannot make more breathable.
To qualify GLS as crooks seems a bit excessive to me. It turns out that these crooks handle almost all of our deliveries (and sometimes, even to the right place — a feat we commend every time) and we are very satisfied with them (perhaps our shared penchant for trickery).
We will of course check where your package has gone astray and ensure that it finally finds the right drop-off point.
With all our understanding, and a slight smile,
Arsenne AND ME
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JEAN FRANCOIS E.
Rating: 3 out of 5
following a purchase from 15/01/2025
Fast, compliant delivery, but tracking a bit limited.
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DAVID M.
Rating: 1 out of 5
following a purchase from 22/11/2024
The pump does not correspond to the model requested!!!
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Response from AIR AND ME
Hello, thank you for your comment. What do you mean by the fact that the pump does not correspond to the requested model?
If it doesn't meet your expectations, you have 14 days to cancel your order.
Thank you very much,
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anne-marie T.
Rating: 3 out of 5
following a purchase from 30/06/2024
Order .... took too long to receive. Packaging was impeccable!
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valerie maria L.
Rating: 1 out of 5
following a purchase from 11/06/2024
Object supposed to be made of wood Actually made of plastic
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Pierre D.
Rating: 3 out of 5
following a purchase from 12/01/2024
It seems that in this AIR business, distributors and manufacturers are not looking for efficiency. 3 sites and 3 orders to get a humidifier and accessories.
But thank goodness for AIR & ME and its good service, otherwise I'd be bored.
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Jeanne F.
Rating: 1 out of 5
following a purchase from 03/01/2024
I bought my first humidifier, and it worked for a while, but not all the time. When it became clogged with limescale, I cleaned it and changed the filter, but it no longer worked. I exchanged it for a new one, which also had problems with the electronic contact. I finally gave up.
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Response from AIR AND ME
Hello Madam, you have only ordered a humidifier filter from us. I have no record of a humidifier purchase. Perhaps you bought a humidifier of another brand and the filter is incompatible? I've tried to contact you to understand your problem, but to no avail. The AIR AND ME team remains at your disposal.
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Martine M.
Rating: 3 out of 5
following a purchase from 05/11/2023
Fast, careful delivery
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Rémy D.
Rating: 3 out of 5
following a purchase from 19/05/2023
Mixed experience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
I'm satisfied with your service but ... the packaging for shipment needs to be more careful: the carton was partly crushed and 2 filters are partly damaged!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/07/2022
The small fasteners used to assemble the two grilles are very poorly designed, making it impossible to put them in place. Too bad, because the fan works well.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/02/2022
Incomplete information
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Response from AIR AND ME
Dear customer, Thank you for clarifying your comment so that we can, if necessary, complete the product sheet or answer your questions. If it's about the white deposit we've already answered you about, all ultrasonic humidifiers working with tap water (i.e. not demineralized water) generate a white deposit, as it's indicated on our site and in particular in the guide to buying a humidifier. We have also accepted your retraction for this reason. Thank you for your confidence, air&me Customer Service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
No opinion, disappointed by the product ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
Hello , Nothing special all went well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/07/2021
It's a shame not to be able to encode your VAT number directly and obtain an invoice directly from the site without having to send an email. What's more, we weren't able to reclaim the VAT even though we were in a classic case of intercommunity VAT. I'm even more unhappy about this, as I had emailed my VAT number before placing the order. Once the problem was pointed out, your service didn't want to help me. A refund and a credit note are not bad enough.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
Little or no information about shipping. After-sales service non-existent, I asked a question about one of the products 2 weeks ago and to date, no return. I am nevertheless happy with the products ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
One of the oils was open and leaked The products are still very expensive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
Reservation with the deliveryman on receipt, very damaged parcel, 20 cm hole in the box, 30 cm tear, but fortunately the appliance is intact and moreover it works! More serious packaging to be considered
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Monochrome site, not very clear. No customer service contact phone.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/02/2021
I don't like it at all. Does not smoke, the smell is really light. I have another one from another brand, nothing to do with it. Disappointed and no feedback from customer service do not recommend!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2021
French is almost totally absent from product documentation.
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Response from AIR AND ME
Dear customer, All the products we distribute have descriptions in French.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
The product doesn't work and the after-sales service doesn't give me any instructions for changing the device or anything else.
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Response from AIR AND ME
Dear Customer, We are very sorry about your bad experience with your humidifier.
We are nevertheless surprised by your message and the associated note, our after-sales service having contacted you on the day you contacted us.
We have received the serial number of the device, and we will send you a return label so that we can assess the situation and repair or exchange your product. We remain at your disposal for any further information, and wish you a pleasant day. The air&me team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2020
Correct site Charming people But they told me that the device was very efficient I don't see this efficiency.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
The description may be misleading
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2020
Disobliging communication. You've lost a loyal customer. I wouldn't recommend it.
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Response from AIR AND ME
Hello Madam, We are very sorry that your customer experience was negative and that this has affected your perception of our brand. We strive to achieve maximum satisfaction for all our customers. Sometimes, however, the words we use do not accurately reflect this desire, and we apologize for this. Yours sincerely, The air&me team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
I had a 10% discount coupon, but one of the products I wanted was not available, so they only gave me a 5% coupon... Not very commercial...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2020
Why you get your deliveries signed for less than €50
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I had to phone them as I had heard nothing 1 week after ordering. I was informed that one of the items was out of stock. I asked to cancel the out-of-stock item in order to receive the other items. I finally received all my items, even the one that was out of stock.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
No confirmation email, no delivery note or invoices in the parcel, no invoice by email, delivery time longer than announced. Please send me the invoice
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
order tracking not going very well ( delayed updates )
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
It's a pity that the site allows an order to be placed when the material is no longer in stock. We then placed a second order for an equivalent item, and the delivery was very fast and compliant.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
My order included two items: only one was delivered. After writing to them to say that the second item was missing, several days passed and then, ten days later, Air&Me wrote to me to say that "Our logisitque confirms that the preparation of your parcel was complete. Can you tell me if the selina has been delivered to you? ". A little annoyed, I confirm my first answer. The parcel will eventually be delivered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2019
It's getting more and more expensive.
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