Customer reviews of AIR AND ME

In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...

Good price and quality items, but insufficient packaging for this shipment.

I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.

Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.

Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.

The product purchased does not work

good.

correct

I was not informed of the arrival of my order at the collection point. On the website its status was "shipped" even though it had arrived.

The products were delivered quickly and efficiently. However, there was a small problem with the delivery, which seems to have been caused by the carrier who delivered 2 non-compliant items... Nevertheless, Air Naturel's after-sales service reacted immediately and efficiently with the carrier, who took back the goods and delivered the right products... The delivery of 2 of the 4 products I had ordered was delayed by just over a week. A small problem well managed by the after-sales service.

I'm waiting to be notified of the livreson

fast delivery. Nothing to report. Equipment not yet in use.

no after-sales responsiveness

You have to pay close attention if you don't want to make a mistake. It's not easy to go back and correct. But in the event of a problem, the operator is very friendly and efficient.

fast delivery.

very good, but no information when the parcel arrived.

Lack of responsiveness, I have not yet received the dehumidifier.

Reliability, the DDH-20-1 dehumidifier's power supply needs to be reviewed - the power supply heats up abnormally - the appliance costs more than 100 euros, check with your competitors the quality/price/performance ratio?

Dear Sir/Madam When I opened my parcel, I noticed that the packaging of the Sylver Cube item had been opened, which does not guarantee that it will not be used. I would be grateful if you could send me an item in the condition in which it was sold. I trust you will understand my request. I have noticed that the filters are not the same as when I placed my last order. Is this normal?

competitive price, but sorely lacking in choice. Too bad! Delivery takes a few days, but can be arranged.

Difficulty returning to the page for entering a promo code

Order well received and compliant. Just the shipment which charged 16euros should arrive the next day because my order was placed before noon and arrived a day late. So for the delay I only put 3 out of 5.

Site not updated. Products offered and not available after purchase.

Unknown delivery status, inefficient customer service, I don't review the product.

Several products were missing on delivery. But after an e-mail complaint, everything was soon back in order: the mistake is human and it was quickly and well made up for!

no order tracking

Too bad I didn't have a choice of colors.

Small delivery problem where Mondial Relay delivery was unavailable

one of the two items received did not correspond to the order

I had to call back 3 times for my order to be taken into account.

The after-sales service for blueair sense+ and blueair aware does not know its products. The tone used in the messages is incandescent. I felt like I was being treated like a moron. AirNaturel seems to be the SAV France for the blue Air brand, because my support request was sent via the Blueair Friend application, and it was airnaturel who replied to my message.
The purchase process and delivery went smoothly. I urge you to listen to your customers better and not assume that they are stupid. As it is, if it's possible for you to order from another retailer, or to access Blueair support directly in Sweden, move on. If you have no choice... here's a customer's opinion, uncensored.

The device doesn't work as I expected.

not very effective, poorly documented, only positive point: the "device is recyclable

unit does not work, a few ml for a room full of humidity

Does not match the color ordered

Delivery time a little longer, but sales service up to scratch. However, we would like to be informed of any logistical problems BEFORE we ask.

Check the quality of your suppliers' products

Order processed quickly. On a negative note, the cost of returning a defective product is at the customer's expense.

109€ for a dehumidifier that I found at another retailer at 89.99€, I'm very disappointed, I wanted to buy it directly from a specialist rather than from a supermarket and I got ripped off, http://www.vandenborre.be/fr/deshumidificateur/air-naturel-ddh20-1

Nice products. Obsolete online store security, but apparently an update is in the works. That's why I'm only giving it 3 stars, because the protection of credit card payment data is not/no longer guaranteed (chrome displayed a warning). I preferred to make a bank transfer to be sure of avoiding any worries.
Apart from that, I received my order quickly and won't hesitate to order again.