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Y
Rating: 2 out of 5
Not received and no response to my emails
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Customer reviews of AIR AND ME
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 111 published reviews
Summary of reviews
Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.
2 star reviews
Reset filtersE
Rating: 2 out of 5
No response from the after-sales service on my request, as I only received one of the two packages. It's a pity, because the shipment was fast, the product was of high quality (what I received, anyway), and I have no reason to believe that air&me had anything to do with the delivery problem. But no response from the after-sales service to make a complaint to the carrier, which is pretty upsetting.
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Response from AIR AND ME
Hello, Your review is misleading. In reality, both parcels were delivered on the same day to the janitor or a neighbor, with delivery against signature. Furthermore, if you have not been informed, it is important to note that you have provided a false telephone number (069999999) and a false e-mail address, which makes communication about the delivery difficult. We encourage you to rectify this information to avoid any confusion in the future. Should you have any further questions, please do not hesitate to contact us.
A
Rating: 2 out of 5
A message was sent from the site telling me that the relay point I had chosen could not receive the parcel. This message was ambiguous and implied that the delivery would be made via another relay point. So I sent a message asking for clarification. No reply. In the end, the delivery was made to my home, but I was not informed.
Fortunately, I was at home.
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Fortunately, I was at home.
A
Rating: 2 out of 5
Shipping / delivery time not respected
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Response from AIR AND ME
Dear customer, We apologize for the delay, which is beyond our control. The selected carrier, Mondial Relay, is not the fastest to pick up parcels, but the announced delivery times were finally respected: 3 to 5 working days announced and the parcel was therefore available 5 working days after your order in the selected Relay point. We hope you are satisfied with your product and remain available for any questions. Thank you for your confidence, air&me Customer Service.
A
Rating: 2 out of 5
Before I placed my order, the site did not respond to specific questions asked 2 times and contrary to promises of a quick response.
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Response from AIR AND ME
Dear customer, We are surprised by your review, we have no record of your questions, which we would be delighted to answer, customer satisfaction being our priority. You can reach us via the contact form on our website or by phone on 0972 232 232 (not surcharged) from 9:00 to 18:00. Best regards, Customer Service.
A
Rating: 2 out of 5
I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.
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Response from AIR AND ME
Hello, Thank you for your message. We apologize for the delay caused by the health crisis. Your order dated 03/04/2020 has been prepared by our logistics team and sent to the DHL carrier. We are doing our utmost to ensure that your order is delivered within the timeframe imposed by the carrier. Please do not hesitate to contact us should you require any further information. The AIR AND ME team
A
Rating: 2 out of 5
4 days to place an order....
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A
Rating: 2 out of 5
I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).
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A
Rating: 2 out of 5
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
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Response from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
A
Rating: 2 out of 5
the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
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A
Rating: 2 out of 5
I ordered my product in white and it arrived in BLACK, which is apparently not the first time on this site. I had seen someone leave the same comment. I thought I didn't have the same problem...
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A
Rating: 2 out of 5
Rather than the distributor (natural air) who already has a lot of work to do with his resellers and needs to be spared, choose the same resellers, who are much better placed to meet your commercial and logistical demands.
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A
Rating: 2 out of 5
Order well received but had to wait 3 weeks to receive it ...
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A
Rating: 2 out of 5
little info
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A
Rating: 2 out of 5
dehumidificateur 12 volt . certes cet appareil fonctionne en 12 volt mais sur une prise 220 et transfo. donc pas possible en camping car!!!!
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A
Rating: 2 out of 5
tres bien . ras tres bien
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A
Rating: 2 out of 5
Humidifier filter. I recently placed an order for filters. There were no instructions inside to explain how to use them. I had to go on the net to understand otherwise I almost sent it back thinking it was the wrong order.
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A
Rating: 2 out of 5
with air naturel, you can breathe deeply. you can trust air naturel. They are friendly by phone, reliable when a product is not available, you are notified by email immediately. your product is delivered within 2 or 3 days following your order. I recommend this site.
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A
Rating: 2 out of 5
Could do better. The products are satisfactory but the delivery charges are very excessive. I ordered filters and delivery cost me almost half the price of the filters. That's too much!
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A
Rating: 2 out of 5
Disappointed with the shipping of my order. I ordered a product at the beginning of December and received it more than a month later. I was really disappointed by this delay, especially as the site didn't reply to my email asking about the status of my order and didn't make any commercial gesture to apologize for the delay!
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A
Rating: 2 out of 5
not effective MEACO 10L . The advertisement states 10l. of water per day of dehydration. In a humid room , during 24 hours we collected 20 cc. of water !!!!!!!!!!!! In the laundry drying room, after 4 hours, 25 cc. of water was collected! I'm disappointed with the MEACO 10L.
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A
Rating: 2 out of 5
BAD SURPRISE IF YOU CHANGE YOUR OPINION. I ordered 2 products delivered by COLIS RELAIS, I wanted to return 1, it turned out that the return is at MY EXPENSE. I'm used to ordering online, and I'm very disappointed by this way of working. The return by Colissimo would have cost me almost as much as the product. So if you're not sure, don't order because you HAVE NO RIGHT TO ERROR or to reconsider your purchase.
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