Air and Me consistently delivers fast, reliable service with quick delivery and well-packaged orders, as well as clear product information that helps customers choose confidently. Customers praise the product design and compact, quiet operation, noting aesthetically pleasing finishes and devices that fit easily on shelves or bedside tables. They highlight helpful, responsive customer service and practical setup experiences, including easy installation, straightforward connections, and efficient technical support. Overall, reviews emphasize dependable performance, strong delivery reliability, and satisfaction with product quality and appearance.
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
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Response from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
the site lacks clarity but Merlyne is very responsive so thank you to her.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
despite a 2-day delay in delivery to the relay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
order tracking not going very well ( delayed updates )
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
It's a pity that the site allows an order to be placed when the material is no longer in stock. We then placed a second order for an equivalent item, and the delivery was very fast and compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
The product information is clear. For electrical appliances I missed the energy classification A B ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
My order included two items: only one was delivered. After writing to them to say that the second item was missing, several days passed and then, ten days later, Air&Me wrote to me to say that "Our logisitque confirms that the preparation of your parcel was complete. Can you tell me if the selina has been delivered to you? ". A little annoyed, I confirm my first answer. The parcel will eventually be delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
RAS, no particular opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
4 stars . The site is clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
This is my first order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2019
It's getting more and more expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2019
RAS if it is not a lack of information as for the follow-up of order (date of forwarding followed...) on the other hand I was well warned of the availability of the parcel in point relay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
It is absolutely essential that you read the device manuals, so that important information such as water hardness (Eva humidifier) is clearly displayed on your website.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2019
well no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2019
claire
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
fast delivery . well packed material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2019
Good...the only downside was that my name was not mentioned as the recipient at the relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2018
correct but delivery problematic (delivered in the name of the relay point which caused problems at the time of collection).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2018
serious site, shipment a bit spoiled by Mondial Relay (parcel received very late) but not attributable to Air & Me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Good price and quality items, but insufficient packaging for this shipment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2018
This is my 4th purchase from Air Naturel and I'm always satisfied with the service and delivery. The plus point: the site is extremely clear and well designed. The selection advice is also very good. Just a small delay in shipping for which I took one star off but after my call they were very responsive and the problem was solved. Great experience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
No comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2018
well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2018
Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2018
WELL
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2018
ON-TIME DELIVERY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
Complete appliance. Good workmanship. Some problems with delivery, but this was sorted out by Sales. The plus im indicates room temperature and is very quiet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Clear and rapid
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
correct ordering procedure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
As good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
Lots of choice, clear information, good customer contact
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
good.
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