Customer reviews of AIR AND ME

very good, but no information when the parcel arrived.

Lack of responsiveness, I have not yet received the dehumidifier.

Reliability, the DDH-20-1 dehumidifier's power supply needs to be reviewed - the power supply heats up abnormally - the appliance costs more than 100 euros, check with your competitors the quality/price/performance ratio?

competitive price, but sorely lacking in choice. Too bad! Delivery takes a few days, but can be arranged.

Difficulty returning to the page for entering a promo code

Order well received and compliant. Just the shipment which charged 16euros should arrive the next day because my order was placed before noon and arrived a day late. So for the delay I only put 3 out of 5.

Several products were missing on delivery. But after an e-mail complaint, everything was soon back in order: the mistake is human and it was quickly and well made up for!

no order tracking

Too bad I didn't have a choice of colors.

Small delivery problem where Mondial Relay delivery was unavailable

one of the two items received did not correspond to the order

I had to call back 3 times for my order to be taken into account.

Does not match the color ordered

Delivery time a little longer, but sales service up to scratch. However, we would like to be informed of any logistical problems BEFORE we ask.

Check the quality of your suppliers' products

Order processed quickly. On a negative note, the cost of returning a defective product is at the customer's expense.

Nice products. Obsolete online store security, but apparently an update is in the works. That's why I'm only giving it 3 stars, because the protection of credit card payment data is not/no longer guaranteed (chrome displayed a warning). I preferred to make a bank transfer to be sure of avoiding any worries.
Apart from that, I received my order quickly and won't hesitate to order again.

A little disappointed, still a lot of humidity in my house ...

Very good, but lacks order confirmation and email tracking. For the rest it's perfect!

Easy-to-use site

Ditto

Slightly long delivery times.

perplexed. the problem is why sensors that need to be put in the fridge are normally delivered by mail, especially since I received my order almost 15 days later. I hope that if the sensors were defective that air naturel will do what is necessary so that samples of our indoor air can be redone at their expense.

adventures! . after a few weeks' delay and a shipping error, I received my parcel. However, communication with your contacts was perfect to remedy these inconveniences. Friendly and efficient.

Satisfactory product. The products fully meet my expectations. Small disappointment: reading the reviews left on the site, I read that the use of softened water is not recommended with the ANTON Blanc Ultrasonic Air Humidifier. I put the question to customer service, who told me that, on the contrary, softened water was preferable for the device. When I received my order, I read in the instructions that it's not advisable to use softened water, which is a bit confusing!

undecided . Very satisfied with the follow-up, but to date the part has not been delivered. This proposal to evaluate your services comes a little early! 5 stars once delivered, I promise!

Well received, a little slow due to the doine. I was asked to send a copy of the invoice, which I had to send after the fact.

PAINT POISONING . Hello, Everything is perfect in terms of quality of service, nothing to complain about, I even had to make an exchange which went very well. On the other hand, I have a problem with paint solvent poisoning, and apparently air purifiers aren't enough to filter out solvents. Best regards.

ATTENTION. We purchased a dehumidifier for our sailboat. When we wanted to run it on our boat's battery, we had to buy a "cigar lighter" plug. ATTENTION, the plug sold by this site does not include the "cigar lighter", only the connection plug and its two wires! At 15 euros each, delivered. This is way overpriced. Sincerely

Decu by the price. Same model 15% cheaper on other sites including delivery. Unfortunately I noticed too late after ordering directly from airnaturel!

A "mixed" experience which in no way detracts from the seriousness of AIR NATUREL . My order took almost a month to be delivered, but once AIR NATUREL became aware of this excessively long delay, they immediately took the necessary steps with the carrier, and the problem was resolved within a few days. My opinion of the Buldair and Buldair junior devices: they're attractive, don't take up much space, are relatively quiet and are very easy to use; I would, however, have preferred their effectiveness as air purifiers to that of essential oil diffusers. It's also a pity that Buldair junior doesn't come with a mains plug (as it's also intended for use in a small children's room). That said, the quality/price ratio of these products in no way makes me regret their purchase, and I'd recommend them without hesitation!

Very good products. The product itself is superb, works very well and the scents are very pleasant, but for delivery in 48 hours you'll have to iron.

I suffer rhinitis due to my allergy against house dust. I deceided to purchase this product, attracted by its easiness for changing filters. It really works so that I_x000D_am totally satisfied with this.

Apart from a small stock shortage, delivery was trouble-free and the packaging very correct . Unfortunately, it's too early to assess the product's efficiency and power consumption.

Wrong humidity measurement. A fine device, which would be perfect, if the humidity measurements it transmits, and therefore takes into account for its operation, weren't 10 to 12% higher than reality. For example, this one indicates 50% humidity when in reality it's only 37 to 40% (measured by several other devices), which means that in auto mode it doesn't work, as this mode is only triggered below 45% H°...!!!! This is a pity, because all the benefit and interest of this device is therefore reduced.

Difficulty with humidity percentage. This is my 2nd unit. For the first one, I thought my room volume was too big, because I wasn't getting the desired humidity level (60%). I opted for a much more powerful dehumidifier from Air Naturel. I couldn't get any more information about my choice. In use, for the first few days, I had to use 20 to 25 l. per 24 h., and now, after a little over a month's use, I'm using 4 l. maximum per 24 h.. The only explanation I've found: high ceilings and wood panelling covering them. Undoubtedly, wood is a great moisture absorber.

I chose this model on the seller's website, thinking it met all the criteria I wanted. However, once I consulted the instructions, I discovered that this model is not recommended for my water, which is heavy in limescale. The instructions recommend another model for high-limestone water. Why didn't you say so on the website? Why not make a selection of models on the site according to the limescale content of the water?

Delivery to be reviewed. Good price, fast shipping, but delivery leaves something to be desired! Air Naturel did not inform me of the delivery date. The Colissimo parcel arrived in our absence without warning. The Post Office did not deliver a second time. We were obliged to collect the bulky parcel weighing 15 kgs from the poste restante. Fortunately it wasn't a fridge or a washing machine!