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Rating: 1 out of 5
The product was not as hoe it was advertised, I searched contact but did not get a suffficient response
Customer reviews of Air et Aventure
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 268 published reviews
Summary of reviews
Air et Aventure consistently delivers swift delivery and reliable shipping, with many orders arriving on time or even early and packaging described as well done. Customers highlight professional, attentive service, clear advice on sizes, and helpful responsiveness that supports smooth orders and suitable recommendations. The store demonstrates strong product reliability and recognized brands, with several reviews praising the accuracy of descriptions, the availability of accessories, and continued trust from returning customers. Overall, the experience is described as fast, efficient, and customer-focused, with positive mentions of advice, packaging, and dependable delivery.
1 star review
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Rating: 1 out of 5
4 weeks delivery time sorry that's too long
Translated reviews
Response from Air et Aventure
Good day,
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team