English 
B
Rating: 3 out of 5
I did not receive the items within one week's time. Therefore, I was unable to take them on my trip.
Customer reviews of Air et Aventure
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 268 published reviews
Summary of reviews
Air et Aventure consistently delivers swift delivery and reliable shipping, with many orders arriving on time or even early and packaging described as well done. Customers highlight professional, attentive service, clear advice on sizes, and helpful responsiveness that supports smooth orders and suitable recommendations. The store demonstrates strong product reliability and recognized brands, with several reviews praising the accuracy of descriptions, the availability of accessories, and continued trust from returning customers. Overall, the experience is described as fast, efficient, and customer-focused, with positive mentions of advice, packaging, and dependable delivery.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
two months of waiting is still a bit long Best regards
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J
Rating: 4 out of 5
Too bad it's a bit too heavy! Otherwise, product quality is fine!
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D
Rating: 4 out of 5
Package well delivered and in accordance with the request
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T
Rating: 1 out of 5
The product was not as hoe it was advertised, I searched contact but did not get a suffficient response
M
Rating: 4 out of 5
ras
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T
Rating: 2 out of 5
Very long delivery time and then the delivery is not even complete. Ordered once - and never again.
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Response from Air et Aventure
Hello Thomas, we are a bit surprised by your feedback. You only ordered one product, which we also sent to you, and you never complained to our customer service that the order was incomplete. Could you please explain to us why you consider the order to be incomplete?
Best regards, Your Air et Aventure Team
Best regards, Your Air et Aventure Team
A
Rating: 2 out of 5
The map arrived with small white dots; either it was poorly printed or poorly prepared for transport.
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Response from Air et Aventure
Hello Alexandre,
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.
Best regards,
The Air and Adventure team
S
Rating: 4 out of 5
The delivery time was long. The delivered product matches the order.
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G
Rating: 1 out of 5
4 weeks delivery time sorry that's too long
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Response from Air et Aventure
Good day,
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
thank you for your feedback.
We would like to clarify that your order was a made-to-order item. You were informed at every step about the status of your order, and we have repeatedly offered you the option of a full refund, which you chose not to take.
Unfortunately, the sales representative responsible for your order suffered a serious health accident, which led to an unintended delay in processing. Despite this extraordinary situation, we have always communicated transparently with you and done everything possible to complete your order as quickly as possible.
We regret that you rated this situation with one star, even though we worked openly, honestly, and with full commitment to process it.
We sincerely apologize for the delay and hope that you are satisfied with the product despite everything.
Best regards,
The Air et Aventure Team
O
Rating: 4 out of 5
Perfect for advice and service
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S
Rating: 4 out of 5
A folding instruction would be welcome with the aid.
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P
Rating: 4 out of 5
Order as expected. Effective and friendly communication to manage restocking and my delivery.
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A
Rating: 3 out of 5
Good follow-up but be careful if delivery is to Switzerland. It seems that the request was not made correctly, so I have customs fees in addition to the customs tax from the country.
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Response from Air et Aventure
Hello,
To put things into context, your order was initially scheduled for delivery in Switzerland. You then contacted us to have the shipment sent to an address in France.
We then specified that this change involved the application of French VAT, which is normal for any delivery within the national territory.
Sometimes, some customers think they can avoid this VAT by changing the delivery location after placing the order, but we must strictly adhere to the tax rules applicable to our business.
Every year, we handle several hundred orders to Switzerland without any problems: customs fees and local taxes are always the responsibility of the recipient, as provided by legislation.
In your case, the situation simply arises from the legal framework of exchanges between our two countries, and not from an error on our part.
Thank you nonetheless for your feedback,
The Air and Adventure team
To put things into context, your order was initially scheduled for delivery in Switzerland. You then contacted us to have the shipment sent to an address in France.
We then specified that this change involved the application of French VAT, which is normal for any delivery within the national territory.
Sometimes, some customers think they can avoid this VAT by changing the delivery location after placing the order, but we must strictly adhere to the tax rules applicable to our business.
Every year, we handle several hundred orders to Switzerland without any problems: customs fees and local taxes are always the responsibility of the recipient, as provided by legislation.
In your case, the situation simply arises from the legal framework of exchanges between our two countries, and not from an error on our part.
Thank you nonetheless for your feedback,
The Air and Adventure team
L
Rating: 2 out of 5
Quality very average for the price. Some eyelets are poorly set and I don't think they will last over time.
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Response from Air et Aventure
Hello Laurent,
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
M
Rating: 4 out of 5
I bought a new harnas because of the price and region I could pick it up. Nothing bad to say about the product, all is perfect. It was however very busy in the shop and there was not much time for me. A little more time for me would have been nice.
A
Rating: 3 out of 5
Very easy for the purchase. Too bad I couldn't change the name to give it as a gift. We also requested a commercial offer (small discount) which was not accepted. Nevertheless, I recommend this site and this store
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Response from Air et Aventure
Hello Anne-Sophie,
Thank you very much for your message and your feedback!
Regarding your request for a discount on a gift card, unfortunately, this is not possible. The discounts we offer apply only to products, not to gift cards.
As for the name change, we have not found any trace of a request from you on this subject. Please feel free to contact us directly if this should happen again, we will do our best to help you quickly!
Have a very nice day,
Best regards,
Thibaut
Thank you very much for your message and your feedback!
Regarding your request for a discount on a gift card, unfortunately, this is not possible. The discounts we offer apply only to products, not to gift cards.
As for the name change, we have not found any trace of a request from you on this subject. Please feel free to contact us directly if this should happen again, we will do our best to help you quickly!
Have a very nice day,
Best regards,
Thibaut
C
Rating: 2 out of 5
1 week and a half late on delivery and I had to call to request a refund for the product whose order had been canceled. I don't know if I would have been refunded automatically otherwise... The product received is otherwise compliant.
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Response from Air et Aventure
Hello Camille,
Don't worry, the refund was indeed planned, as we indicated to you beforehand.
You just needed to be a little patient, as the delay was related to the banking process.
Thank you anyway for your comment,
See you soon!
Best regards,
The Air and Adventure team
Don't worry, the refund was indeed planned, as we indicated to you beforehand.
You just needed to be a little patient, as the delay was related to the banking process.
Thank you anyway for your comment,
See you soon!
Best regards,
The Air and Adventure team
S
Rating: 4 out of 5
Fast and compliant delivery.
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