Customer reviews of Air et Aventure

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 268 published reviews
5 249 93% 4 9 3% 3 4 1% 2 4 1% 1 2 1%

Summary of reviews

Air et Aventure consistently delivers swift delivery and reliable shipping, with many orders arriving on time or even early and packaging described as well done. Customers highlight professional, attentive service, clear advice on sizes, and helpful responsiveness that supports smooth orders and suitable recommendations. The store demonstrates strong product reliability and recognized brands, with several reviews praising the accuracy of descriptions, the availability of accessories, and continued trust from returning customers. Overall, the experience is described as fast, efficient, and customer-focused, with positive mentions of advice, packaging, and dependable delivery.

2 star reviews

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T
Thomas G.
Rating: 2 out of 5
following a purchase from 29/08/2025
Very long delivery time and then the delivery is not even complete. Ordered once - and never again.
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Response from Air et Aventure
Hello Thomas, we are a bit surprised by your feedback. You only ordered one product, which we also sent to you, and you never complained to our customer service that the order was incomplete. Could you please explain to us why you consider the order to be incomplete?

Best regards, Your Air et Aventure Team
A
Alexandre T.
Rating: 2 out of 5
following a purchase from 02/10/2025
The map arrived with small white dots; either it was poorly printed or poorly prepared for transport.
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Response from Air et Aventure
Hello Alexandre,
We are truly sorry to hear about your disappointment. At first glance, it seems that there is an issue that occurred during the printing of the map, as it would be surprising if it got stained during transport.
Could you please send us some photos so that we can precisely identify the origin of the problem and, if necessary, proceed with an exchange?
Thank you in advance for your help and understanding.

Best regards,
The Air and Adventure team
L
Laurent B.
Rating: 2 out of 5
following a purchase from 01/07/2025
Quality very average for the price. Some eyelets are poorly set and I don't think they will last over time.
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Response from Air et Aventure
Hello Laurent,
We have never received feedback in this regard nor any customer service request concerning this product.
Perhaps you encountered a manufacturing defect; if that is the case, please let us know so that we can report it to our manufacturer.
Don't hesitate if needed!
Best regards
C
Camille V.
Rating: 2 out of 5
following a purchase from 25/04/2025
1 week and a half late on delivery and I had to call to request a refund for the product whose order had been canceled. I don't know if I would have been refunded automatically otherwise... The product received is otherwise compliant.
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Response from Air et Aventure
Hello Camille,

Don't worry, the refund was indeed planned, as we indicated to you beforehand.

You just needed to be a little patient, as the delay was related to the banking process.

Thank you anyway for your comment,
See you soon!

Best regards,
The Air and Adventure team
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