Customer reviews of AirbrushDiscount

I received 2 different items when they should have been the same, but I will contact customer service for an explanation and a solution.

I have received my order, but two paintings that I had ordered were missing. I was refunded for the missing items.

The material itself, no problem. But delivered by UPS 2 weeks later with 30 CHF customs fee and 30 CHF UPS fee. For a purchase of 250 CHF. As long as you deliver by UPS, I will not order from you again. Bye

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The order was uncomplicated and arrived quickly, that was the positive. The negative, however, was that a wrong item was packed in my order, the communication is catastrophic as I received no response! The provided email address is invalid (noreply...) I am still waiting for the reshipment since the headquarters of AirbrushDiscount is in France! The team should work on communication with a valid email address and the form should not simply be ignored by them!!!

Unfortunately much too small for my purpose.

Order on a Swiss site. No indication of any customs fees, only mentioned on the site but no warning until the moment of paying by TWINT (Swiss payment method) and bam 35.- in customs fees... thank you very much for that...

I have not received my order. The package was shipped with UPS and delivered to a Vinted pickup point, but when I picked it up (luckily the girls from the store were there), the pickup point turned out to be empty. I have contacted you, but I have not received a response yet, so next week I will file a formal complaint.

Humor said. I have filed a complaint in 2 ways that I received a different item than I ordered, and received no response on both. So a customer service of nothing. Fortunately, the other 2 of the 3 ordered items were fine. I also saw later that this happens more often, and also 0.0 response from customer service. For me, enough reason not to order here anymore. Plenty of options that do deliver what you ordered.

The spray can had no pressure, after a few drops nothing else came out of the spray can. Hopefully, I will receive a reasonable proposal to resolve this.

There is nothing to say about the products and the speed of delivery. However, I left a message on my order that was completely ignored. (partly my fault). On the other hand, when using .ch addresses, we do not expect to have to pay customs fees... with that it becomes less of a discount.

when you pay for home delivery it should be delivered at home and not at a pickup point

delivery too slow.

Very good phone contact with Nicolas, very good advice. Appreciated commercial gesture.

Of the three brushes ordered, one is completely unusable....

Very well

On this occasion, the joints that have been sent to me are not the ones I requested and there are problems with the transport.

I have never received my order, I contacted UPS and Aerographe Discount and I have never received a response.

Awful staff, ignoring the customer, terrible experience

I sent two emails for information and never received a response.

Fast shipping and the prices are good, unfortunately they made a mistake with one paint, after an exchange with customer service they told me to keep the wrong paint sent, they were supposed to send me the correct product but to this day I still haven't received anything a month after the order, too bad.

Defective product

Material received on time. Perfect

Order marked as shipped. 3 days later, the carrier announces the package is still being prepared by the sender. For 2 days and more than a hundred attempts to contact you by phone, always the answering machine that announces no one is available to respond. Finally, the package received 10 days later. Who are we being mocked by?

I ordered 3 items and paid for them but I only received 2 because one was not available. A credit note has been opened for the value of the goods, but I currently do not need another material. I hope the credit does not expire.

Super service, too bad about the UPS delivery fees.

The airbrush I bought for 61 euros is identical to other brands that cost half, I'm thinking about returning it.

high shipping costs

I have already written to Airbrush Discount twice because one item from the order was not delivered. The delivery note lists the item, but it is not marked with a check like the delivered products. I assumed that the product would be sent later. So far, there has been no information from the seller and no follow-up delivery.

The ordered items should be compatible with my airbrush according to the website. Unfortunately, they are not. Not reachable by phone. The first email went unanswered, the second was answered and contained a standard text, the third went unanswered. Now I have parts worth ~ 80 euros that I can't use.

very late package and terrible communication I do not recommend it to anyone

Hello, my order was missing the quick coupling of the hose. So I cannot connect the gun to the compressor. I then wrote you an email. However, there was no response.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

My product got damaged and no reaction to emails

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melts the plastic

I received the package well but I would have liked to have clearer tracking.

I still doubt the effectiveness of the product....

Well-made site, attractive prices, fast shipping. Returns at the buyer's expense, rather meh. It's not Amazon either.

Very good site! Fast order, compliant and quality products. Careful packaging and responsive customer service. I recommend AérographeDiscount without hesitation!