Customer reviews of AirbrushDiscount

Be careful with the brushes, we need to ensure that their protection is well secured, otherwise the bristles get damaged even before starting to paint.

The airbrush I bought for 61 euros is identical to other brands that cost half, I'm thinking about returning it.

I was well served, but I didn't know there was a customs tax to pay on top.

Was delivered quickly top

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Ras

high shipping costs

I have already written to Airbrush Discount twice because one item from the order was not delivered. The delivery note lists the item, but it is not marked with a check like the delivered products. I assumed that the product would be sent later. So far, there has been no information from the seller and no follow-up delivery.

The ordered items should be compatible with my airbrush according to the website. Unfortunately, they are not. Not reachable by phone. The first email went unanswered, the second was answered and contained a standard text, the third went unanswered. Now I have parts worth ~ 80 euros that I can't use.

very late package and terrible communication I do not recommend it to anyone

Hello, my order was missing the quick coupling of the hose. So I cannot connect the gun to the compressor. I then wrote you an email. However, there was no response.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

Deliveries are sometimes a bit late but it's UPS's fault, but otherwise I haven't encountered any problems.

My product got damaged and no reaction to emails

Super

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Good delivery of the product, but one part is missing. Indicated it via the message service of the order, but received no response. Everything else is fine.

Meets my expectations. Very fast delivery

melts the plastic

Satisfied with the purchase and the fast delivery, however a downside: the airbrush was not delivered in its original packaging which causes confusion about the product's contents.

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I don't give 5 because of the slightly high price, but everything else is impeccable.

I received the package well but I would have liked to have clearer tracking.

Despite a problem with Mondial Relay, good follow-up and good information.

In line with my expectations

I still doubt the effectiveness of the product....

Well-made site, attractive prices, fast shipping. Returns at the buyer's expense, rather meh. It's not Amazon either.

The package has arrived, however the delivered compressor does not match the ordered product. It is still a nice little compressor cheaper than the one I should have received, but for a few euros I don't want to bother.........Best regards

order and delivery within the delivery times

Very good site! Fast order, compliant and quality products. Careful packaging and responsive customer service. I recommend AérographeDiscount without hesitation!

Always perfect, very professional. Very happy with the product, very pleasantly surprised.

The contents of the package match my order. No worries. The only complaint is that the package took 4 days longer to be delivered than usual... and no information available...

Delivery and packaging were fast and reliable. Unfortunately, the wrong color was delivered, which I cannot use. I have tried to reach customer service multiple times - I have not received a response even to this day. I will definitely not order there again!

Received wrong goods and the customer service is not responding

Great, very good product and fast delivery... thank you

One of the two ordered brushes had an open tip and was therefore unusable.

Perfectly delivered as described without damage. Wrapped in well-protected packaging

Good clear transaction, handled quickly to full satisfaction

Satisfaction with the delivery speed

Allow themselves to deliver unordered products in replacement of others that were indeed requested but are out of stock (without asking for the client's agreement).