Customer reviews of AirbrushDiscount

Hello, what order?

Fast delivery, products particularly satisfying and exactly meeting my wishes!

The product I ordered was out of stock at the time of delivery but not at the time of ordering; I have doubts about the inventory management.

One nozzle arrived broken. No information on the assembly of the nozzles. The needle and nozzle do not work well, it's not really adaptable.

So I only give 3 stars because the delivery (promised in 48h) was a real disaster (first order for me). Why use UPS even nowadays? More than a week of waiting, without any real information about what was happening. The package stayed 6 days 20 km from my home. I placed another order since then, we'll see how long it takes this time. For the price, it was more expensive than on another competing site but since a fast delivery was promised, I preferred to pay a little more... I regret it now because the promise was not kept.

It is easy to handle.

the delivery was correct and fast. although, i missed a ups tracking code, to be informed when the parcel arrives in the pick up store. i asked 2 times for it, but anyhow did not get any answer from airbrush discount. i drove to the pick up store by myself and they told me the parcel is already days there and would have been even returned the next day.

Disappointed by the presentation of the H & S ULTRA 2024 airbrush for the following reasons: 1- Back part unscrewed 2- Trigger sticks and does not always go to the end of the stroke 3- Needle stuck in the nozzle. After unlocking it, it gets stuck from time to time. It was mounted too tightly from the start and is still a bit damaged 4- The molded plastic in the box is slightly torn. I think this is a second-hand item. Well done Harder & Steenbeck. I repaired everything myself. I bought a Gaahleri Mobius 0.2mm on the same day, it's day and night, class. Best regards - Marc PONZIO

Delivery is not great, few options for pickup points, As for the ordered product, I do not recommend it. Not very effective against acrylic inks, doesn't clean much, it just lubricates. Nothing to do with the one I usually use.

I did not receive the ordered goods to the extent that I had ordered. The seller changed the order without my consent and shipped it to me. As a result, I incurred additional costs because I had to order the undelivered goods elsewhere.

UPS problem

Excellent service

Having already placed a number of orders and despite forgetting to ship 2 out of 17 references paid for (Vallejo paints), the team finally sent me the missing refs (good response from after-sales service) after a few technical hiccups that were quickly corrected. I'd like to thank the team for their responsiveness. I recommend this site

Ras

a little getting used to is necessary The material is what I expected

Product already ordered several times . The bottom size and the top size are much cheaper than the size I ordered ....product fine line fbs red ....

very fast delivery

There was an error in my order. I did not receive the right jar.

Good transaction Just the delivery man who took the right to deliver to my neighbor without my authorization... delivery date not respected

Perfect!!!

A disappointing experience, For a first order, I am surprised and disappointed by the lack of follow-up. I ordered an airbrush on January 20, with delivery scheduled for January 23. However, on January 27, still nothing. After a first contact with customer service, I was informed that my package would ship on the 28th. On February 3, there was still no trace of my order. After several calls, I was told that my package had been lost. A new one was supposedly reserved for me and was supposed to ship express on Monday the 10th. However, on February 12, having received no tracking number, I called again: I was told that my new package still hadn't been shipped. It was only on February 13 that I finally received my airbrush, more than three weeks after my order. No commercial gesture to compensate for this delay that impacted my work. It's a shame, because the product itself meets my expectations.

Unfortunately no e-mail address available, sorry for concerns

Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!

wrong engraving dimensions, tiny result!!!

My first parcel was received fairly quickly, and the packaging was in order.

well-packaged parcel and fast delivery

Perfect. Only the delivery was not made at home.

Missing paper instructions with exploded view of airbrush parts

no response to emails

Product not used yet, but at first glance it looks good!

Fast delivery, but a little bubble wrap wouldn't have gone amiss. Thinner bottle slightly unscrewed, resulting in leakage and soaked cardboard.

It's the wrong parts and I'm waiting for the return number and the refund.

Ok

Parcel sent very quickly & item very well protected. Responsive after-sales service in my case. Unfortunately there was a... "hiccup" in the process, a return and a fairly FAST refund were requested. The error is human, I will try a second time but not immediately. *General tip: Always use PayPal for all internet purchases!

a missing in my order, report to their store no response, not serious ...

Order incomplete, but missing part number returned promptly. Thank you very much!

I have not received my order

Perfect

Fast and efficient shipping. However, one of the products did not correspond to the description on the site. I contacted the company by email to ask for a solution. I was told to contact them by phone. I was never able to reach them during their opening hours. As a result, I currently have no viable solution for the product I ordered and have not received.

After some worries about the disappearance of two elements of my order, perhaps at chronopost, Nicolas did everything necessary for me to be delivered, for which I thank him and will use their service again.