Customer reviews of AirbrushDiscount

fast shipping, impeccable packaging, nothing to report, recommended

Fast and careful delivery Great choice of products, you can also find quite a few spare parts which is very convenient. Attractive prices Top notch

Great selection, top processing, goods securely packaged, would gladly do it again!

Vallejo paint, quick delivery. Thank you^^

One of the best sav I've dealt with. Two errors from the Harder And Steenbeck factory corrected immediately after parts availability, thanks again!

very late package and terrible communication I do not recommend it to anyone

The order arrived quickly and well packaged

Hello, my order was missing the quick coupling of the hose. So I cannot connect the gun to the compressor. I then wrote you an email. However, there was no response.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

Fantastic, super fast and reliable shipping 100%

Fast and efficient

Very good

in line with my expectations

Perfect!

Excellent efficient perfect and fast delivery

Super team super product

primadeluxe fast and well packaged

PERFECT. Very fast shipping, carefully packaged.

Great!

It's one of the best online stores in the field of modeling

Very good Wide choice of products very good value for money

Perfect

Excellent store and online service, the products are great and the order tracking is too

I received what I ordered.

Perfect service! Very satisfied with my various purchases on this site.

My product got damaged and no reaction to emails

Completely satisfied. Top answers to all questions asked

No problem, fast delivery to redo

A PRO job

Nickel received quickly

perfect

Satisfied with the product and speed of delivery from France. But what should I do with French advertising emails from the parent company if I don't speak or read French?

Fast efficient - product exactly as advertised

Perfect material for beginners. Fast delivery and very well packaged

Deadline respected and goods top, very good

Perfect good products and fast delivery

Very fast seriously

Always happy with the items from the site, the only problem is the UPS delivery service to avoid

Very satisfied I will place other orders

Product conforms to the description,