Customer reviews of AirbrushDiscount

It's the wrong parts and I'm waiting for the return number and the refund.

Parcel sent very quickly & item very well protected. Responsive after-sales service in my case. Unfortunately there was a... "hiccup" in the process, a return and a fairly FAST refund were requested. The error is human, I will try a second time but not immediately. *General tip: Always use PayPal for all internet purchases!

a missing in my order, report to their store no response, not serious ...

I have not received my order

Fast and efficient shipping. However, one of the products did not correspond to the description on the site. I contacted the company by email to ask for a solution. I was told to contact them by phone. I was never able to reach them during their opening hours. As a result, I currently have no viable solution for the product I ordered and have not received.

Package received but 3 "Cleaner" bottles leaking. Shock on shipping carton: is this the cause? Please reinforce your parcels and make sure that the bottles are closed. Best regards.

Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing

Error in my order, wrong paint sent.

See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.

parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.

I thought I'd have a nice box to put the aero in, but I didn't! The photo is not at all representative of what I received.

Delivery problem, why pay for fast delivery and get it in no time?

Order delivered to another UPS relay point than the one initially chosen (Sceaux instead of Fontenay) and a detour via Bagneux! UPS is not reliable.

AerographeDiscount, always very professional, fast delivery and quality products. I paid extra for a delivery to my home, I waited all day at home, they did not show up and they delivered to a relay point. There's no point in charging more for a service that isn't provided.

I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.

I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.

Unfortunately, I ordered 4 items in 3. times in less than an hour and left 2 messages asking them to send me all 3 orders in 1 shipment and refund the other 2. No answer nor discount/refund. Too bad...

i'm waiting for the complete invoice with the aerograph prince august and the compressor MLD RM2600 THANK YOU FOR SENDING IT TO ME BY RETURN E-MAIL

Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.

To tell the truth, I have mixed feelings about it. Fast delivery, well packaged, in short perfect..... but I was missing a painting and I had another one in duplicate. Probably a human error, so it wasn't too serious, but I didn't get the full order I'd expected, so I couldn't put 5 stars on it.

Very good service and delivery too bad the site is not as explanatory ... but very good product

Unit received incomplete. Reported the same day. To date, still not resolved.

You'd expect the quality and capacity of individual Vallejo jars, and that's not the case.

The relay initially chosen was changed at the initiative of UBS to a more distant relay where it is almost impossible to park and parking is charged. On my first visit, the relay was closed from 2pm to 4:30pm, so I was not informed of this and had to make a second trip.

I ordered a blue foam plate as shown in the reference picture. I received a black one that doesn't have the same properties and texture. In short, not adapted to my needs.

Error on an article, I called and I'm still waiting for the product I ordered.

The order I placed is incomplete, I can't use the material.

I ordered a pouch of gaskets for a colani, but when I opened it there weren't even any gland seals, which for me was the most important thing... not cool at all!

The 2 bases were damaged

In fact delivery error but good communication with refund of the articles but I wished a replacement but those which interested me were not available any more.

The site is fairly easy to navigate, as is the payment method and fast delivery. But the products I'm looking for no longer exist on this site, I'm talking about Createx Auto Air Transparent paints in 120ml (and more). I had bought them from you before. I have to say that I make all my airbrush paints with the four basic paints plus black and white (the latter two to a lesser extent) and a pantone that allows me to create precisely the shades I want. Too bad, I'm going to have to go to the competition, although I'm aware that this is my own fault, as your site covers most users' needs.

The photo shows a lot of marbles but I only received 10 so misleading sale shame on you!

I would have liked to have been offered a re-delivery of the faulty products!

The site is not easy to use, especially the search engine and the possible options. Even when I had the exact reference of the product I was looking for, it didn't appear in the results.

1 order, 3 shipping errors due to a stock status error (grafot T2 bucket support) but reimbursed.

Delays too long

Following an order for a mld aerograph. The package was missing 1.8m hoses. I contacted the service department, but never received a reply.

I had a problem taking into account the means of delivery; the application refused to take into account a relay parcel.

I've been told for six months that there's going to be a complete 0.15 kit for infinity and still nothing, so it's not very serious.

I've been told for six months that there's going to be a complete 0.15 kit for infinity and still nothing, so it's not very serious.